We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Amazon Returns not Returning!
I sent an item back to Amazon and once I dropped it off at the shop, I received a refund within hours, A month later got a reminder to send the item back, even though I had done. A week later, they took the money from my account again for the goods that I returned! On speaking to to them they apologised and said it was…
A free ipad from Jacamo! Not really. A puzzling occurrence.
Something really strange happened three days ago: I received a plastic bag from the postman (delivery before 1 p.m. paid but I did not have to sign for it). It was correctly addressed to me so I opened it, even though I was not expecting anything. Inside was a beautifully packaged ipad and a customer advice note from…
FeelingBonding.com Possible SCAM or Genuine ??
Foolishly paid £1.98 to register for low cost returned goods which was paid to feelingbonding.com . Registration details sent dont work ! Company is registered as part of Bright Markketing (note spelling) Ltd. Seems like some sort of Scam or moneymaking venture offering little of value - offer too good to be true - no…
Shoppers wearing disposable gloves rant!
I work for a supermarket. Disposable gloves wearing by customers has decreased a lot. Why are some still wearing them? They don’t understand that those in medical and care work change their gloves very frequently - ie between patients or more regularly if got a messy job to do. These people are wearing the same gloves in…
Marks & Spencer complaint - weird?
I spent £89 on a cashmere jumper in December. After two washes the neck was very slack so I complained via their complaints phone line (a foreign girl but very nice). She apologised and said that it was important that their product was first class so she was going to send me a new jumper. I was impressed! Didn't even need…
Stolen parcel paid for with Klarna
I purchased £100 of clothes from River Island which were delivered by Hermes yesterday with photo proof. I listed my doorstep as the safe location because I believed it to be safe. I live in a quiet area with almost no footfall, and knew I'd be home from work within an hour or two of the delivery time. When I arrived home…
Delays with postal deliveries
There were big delays over the Xmas period, caused by a variety of factors. Like many people I was receiving Xmas cards well into January. I claimed compensation for the delay on 18 of these and received 18 letters each containing a pack of 6 first class stamps. Details of how to claim are on the Royal Mail website. The…
Octopus bills saying your account is below zero when you owe them money
Bit of a rant here but also wondering if it's me and things have changed. I use Octopus for electricity only and have a smart meter. I changed to them shortly before the mass failure of energy supply companies last year. We had a couple of teething problems getting them to set up the smart meter but nothing untoward. My…
No response after placing an order
Placed an order about a week ago. Received a confirmation email soon after but nothing since then. Their delivery information states 3-5 working days. Tried emailing yesterday and called today but no response. Might be closed as it’s a weekend. The business is called Stationery Hunter. Has anyone else ordered from them…
Virgin Media.
We cancelled Virgin Media T.V., Broadband and Phone service and gave the 30 days notice as required. The new installation was delayed so I extended and paid for the Virgin contract to be extended. The new system was eventually installed before the Virgin cut off date. Since then we have been harassed by Virgin for a…
Accident at Work
I had an accident at work early 2020 which was not my fault. The accident cause injuries to my face & body and teeth. My NHS dentist did fantastic work in fixing my teeth, although they made it clear I would need regular routine/hygienist appointments & eventually re-root canal/implants. The insurers will not pay any…
Cadburys cream egg competion
Shopping in Morrisons today and noticed in chocolate aisle all the Cadbury creme eggs have had all their wrappers opened and just left on the shelfs even ones in the boxes of 6.Not only is this a health and hygene issue but this must be costing both the retailers and manaufactures thousanads in wasted chocolate that will…
Praise for HMPO
Applied on-line for my replacement passport on 17th January, it was due to expire in April and (at the time of application) had not booked a holiday. I sent my old passport to the address they stipulated and it was received by them on 19th January. The following week-end booked to go away end February and started wondering…
Last minute.com
Hi, I noticed when, I was reading an article about cheap flights, that lasminute.com were recommended as a 'top pick'. I’m not sure when this article was last edited but the past 2 years have shown that they are anything but a 'top pick'! I have used them many times for travel but 2 years ago they showed how appalling…
Hermes gremlins
At midnight (when I was fast asleep) a contact in my phone received a "Hermes parcel delivery - click on this link" message, which came from MY phone. How do the scammers do that and does it mean my phone is compromised in any way?
Trenz.co.uk
As anyone had any dealings with this company. Trying to contact but no info, not even a website, They're a multi- product retailer.
sink plug and mixer tap rant.
I had a new kitchen sink fitted and while mostly everything is ok the plug for the kitchen sink is a disaster. There is no chain so the only way to pull it out is to put your hand into the sink full of boiling water and pull it out. And as for the mixer tap if you have just run some hot water and you want a drink of cold…
No refund for Morrisons Xmas tree infested with bugs
Purchased a £20 potted Xmas tree from local Morrisons at end of November and put it in the house. A couple of weeks later I noticed a carpeting of little dead bugs (I think weevils) all over my floor around the tree and subsequently found it to be crawling with them. Complained to Morrisons, they took almost a month to…
Amazon, praise for once . . .
Hi, I have just received great service from amazon. A couple of weeks ago I bought an item from a marketplace seller (i.e. third party - a company not an individual) and they sent the wrong colour. It wasn't an expensive item but I asked if I could return it in exchange for the right colour. (For this particular item, it…
'Deal' doesn't (appear to) exist...
I ordered a free PAYG SIM from '3' after reading this article - https://www.moneysavingexpert.com/mobiles/best-pay-as-you-go-sim-cards/#occasional - - on MSE. It clearly states, under 'for occasional/backup use', that there is 'no minimum top-up' which is exactly what my elderly parents needed for an emergency/vehicle…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Praise, vent & warnings

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Praise, vent & warnings

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free