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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Amazing service and praise for AO, Vent for Curry's
Last week I bought a dishwasher. I like to see things before buying rather than choose from a photo so went to Currys. What a fiasco, yes we have it / no we don't have it/try our other store/ coming in 2nd Dec but not guaranteed etc, etc. But selected a model I liked, came home and ordered from AO. Same price and free…
Vent at Tesco. Shocking service and no way to complain.
A few days ago hubby went to Tesco to get some electrical items for me for Christmas. He is disabled and always goes there at Christmas because its not too far for him to travel and he can use the instore mobility scooters. Every scooter (10) was marked as 'unable to be used'. When he queried it at the customer service…
Identity Fraud
Hi I'm Newbie but wanted to share my story in case it helps others in the community or maybe someone is experiencing the same misery as me. In July this year (2021) I discovered I was the victim of identity fraud. Some one has used my name, address and date of birth to set up a credit account with a company called New Day,…
Warning about Completesave
I was logged into my Barclays account when suddenly a pop-up appeared which I assumed was from the bank offering to make payments easier. I also assumed it was a Barclays service initiated due to the pandemic. I also have uBlock Origin installed. I must admit I didn't read it closely but filled in the form. A few days…
Praise - Zwift
Thought I'd share a good customer interaction I had with Zwift, since there is an imbalance of praise and vent on here! My treadmill sensor that I'd bought from them for £77 was subtly faulty. I shared the troubleshooting email interaction I had with the manufacturer, and they immediately sent out another next day…
Curry’s failed delivery and lost in transit matter
I ordered a Beko dryer a few weeks back and was advised it would be delivered on the 13th of December between 12:40 and 16:40. I had to rearrange everything including work, school runs etc. it was quite a stressful day but I really needed a dryer. After waiting until 17:00 with no luck I had a webcast with one of curry’s…
English / Welsh house purchase system sucks.
My niece recently put her house on the market and had lots of interest. Within a week she had an offer in excess of the asking price, on condition that she take it off the market. Everything seemed to be going well until, literally a couple of days before exchange was due to happen, the purchaser informed them they were…
Opus Energy Premium Telephone Line
I was shocked today when I checked my phone bill which showed a 16 minute call to Opus Energy's main advertised telephone line charged as £28.30 + Vat. This is around £2 per minute. My call was to reduce my electricity bill by £10 (incorrectly billed by Opus) only for them to make over £28 from my call! For a well known…
Bukks.co.uk Membership Scam. Details of Company in Denmark
From a Danish Government Website: Bukks.co.ukDirectors / OfficersFire ApS, stiftere, 14 Jan 2021-Kassia Rudzka Kaasgaard Andersen, reel ejer, 14 Jan 2021-Morten Schultz Sakariassen, reel ejer, 14 Jan 2021-Rasmus Kaasgaard Kjær Andersen, direktØr, 14 Jan 2021-Sakariassen Holding ApS, stiftere, 14 Jan 2021-GL UK ApSCVR…
Why Do Royal Mail Lie ......
When They Can't Be Bothered To Deliver A Parcel ?Received an e-mail yesterday telling me a parcel I was expecting would be delivered today. Checked the tracking this morning and 08:15 Due to be delivered today by xxxx DOgiving an estimated time of 8.45 - 10.45, the usual time our postie delivers.Nothing arrived in that…
John Lewis.....HELP!!!
I had a new washing machine delivered 3.12.2021. As it was unpacked we noticed a clip on the plinth at the bottom of the machine was broken. Rang customer services and they put me on a message service, which asked for name, address, order no. etc. via Whatsapp. It then said I was in the queue to speak to an adviser.…
Activity Superstore - 'experiences'
Do NOT even think of using this company. The only 'experience' you will have is trying to get fulfilment of their obligations. They do not honour their worthless promises and many of their listed companies, allegedly providing events etc, do not know anything about it - they have never agreed to participate. We are aware…
More phishing scams?
I have been getting lots of emails ostensibly from Martin Lewis advising investing in cryptocurrency. I have had 4 in the last 24hrs! I just delete them without opening, as I have just joined these forums to report them so knew they were wrong uns but did hear my email address was in a leak recently. Apart from changing my…
Phishing email in the name of Martin Lewis
Just received this email, which looks extremely suspect (clue is the spelling mistake in the title!). Strangely, the date on the email is 25 Nov. but it only landed today. Tried to send it on to 'furtherhelp@moneysavingexpert.com', but I think your security software has picked up something in the message and bounced it.…
Warning: possible scam Whistles site
I was looking to buy a dress for an upcoming event and came across what looked like a Whistles outlet site. Prices were advertised in £ Picked a dress, added to basket there were no shipping fees and went ahead and ordered. Because I bank with Starling got a notification immediately and charge was nearly £9 higher than on…
Scams and Mental Health
How do you manage to get a serious issue to Martin's attention?
Facebook VENT because they muted our Church service!
Talk about big brother! This evening Facebook spoilt the enjoyment of us listening the our children's choir singing carols because they sang so well that Facebook claimed we have used recordings of a cathedral choir!!! Even though you could see them singing!
CBD Gummy Bears
I suffer with Tinnitus and when I saw a ad on FB claiming these as a cure for £35 for 3 bags as seen on Dragons Den I though I’ll give it a go. My cc bank asked for authority which I gave, then it popped up again, thinking there was an error I authorised again. I was then asked if I would like slimming tablets, as I had my…
Maggots in OXO cube
BARF Literally made me sick Was cooking a shepherds pie at the weekend and well..... I am never buying them again. And a quick google tells me I am not the only one
Charities sending unsolicited trinkets following donations
Is it just me, or does anyone else get annoyed about charities wasting money I've donated on sending me things I don't want? I donated recently to a hospice in memory of an aunt who'd ended her days there. They have a Christmas campaign to raise funds each year. Each year they have sent out a plastic credit card sized card…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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