worldtourstore.co.uk not refunding money

g120303
g120303 Posts: 17
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edited 9 September 2022 at 10:51PM in Praise, vent & warnings
I am having a really bad time with worldtourstore.co.uk to get my refund, I explain in few steps to make it clear how I got into this.

1) They Came up with very low price in the comparison web site
2) I clicked the link and provided the card details/passport/address of our details.
3) Next day they Called me and said the ticket price has gone up, so you have to pay extra money but if you pay by bank transfer you don't have to and we will cover the cost.
4) We paid thru bank transfer, after few days chasing they reserved ticket with airline(just reserve no booking)
5) Before departure, a week before got an email saying saying your ticket were cancelled and will give full refund.
6) Refund is not given for many months now and telling different reason every time.

Please let me know if you have advise on this as we need our money asap to pay all the bills. We lost our holiday and money.

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