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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.5K comments Most recent: Standing Charges Are More Than 50% of My Water Bill by MattMattMattUK 9 May at 6:13PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

362 discussions 11.1K comments Most recent: Octopus Heat Pumps by Alnat1 8 May at 7:42PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by RandomTask 8 May at 2:10PM

New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
Edf say cant get e7 as not already on e7
Do providers have to legally offer e7 tariffs? I ask as looking to go on e7. I have a smart meter but not currently on e7.EDF say they will only do if im on economy 7 which seems unfair
EDF No Exit Fee Fixes
I'm currently "stuck" with EDF for Gas whilst the Energy Ombudsman sort out an issue, so I'm ensuring I'm on their lowest tariff. They've recently introduced 1+ year fixes with no exits fees but since I signed up for the first time couple of weeks back, there have been another two, each with lower prices. 19/3 - Simply…
RTS SHUTDOWN AND THTC
I am a customer with EDF living in Aberdeenshire with electricity as my primary source of heating. My heating is on a standard variable heating tariff and this controls timed power to my storage heaters and 24/7 power to my panel heaters etc, all controlled by a RTS meter. This setup is THTC and was originally installed by…
"Danger Do Not Use Warning Notice" left by smart meter fitter
Hi all, We finally had a smart meter fitted today, and as the fitter was leaving he showed me a warning notice with the header "Danger do not use warning notice", that stated the following: "Gas meter and pipework too close to electrical equipment unable to fit separation board suggest alterations" As he gave it to me he…
octopus may 12 mth fix
a new tariff with octopus is now out still higher than edf, my transfer is in 2 days time and sticking with it
E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from Eon-Next, having moved to them on 1st March 2025. They took over my Npower account from 1st January 2021 and billed me up to 27th March 2021, after which I moved to EDF. I returned to Eon-Next as a customer on 1st March 2025. I was expecting a bill for my March usage, with my March…
Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
Ecotricity smart meter has stopped working. No response from Ecotricity.
Hi all I moved to Ecotricity 2 months ago. They installed the smart meter and it worked for nearly 2 days, and then stopped working. Ive been trying to contact Ecotricity for a few weeks but they dont answer emails or messages. So Im at a loss. Does anyone know possible causes of why the smart meter isnt working? It cant…
Energy news in general
For GENERAL observations and information not related to specific suppliers.
Anomalously high gas bill - from British Gas
Hi all, looking for some advice on something.. We have just received a bill for our gas (British Gas) for 3k. * ~£1300 was accrued between the end of April and start of June 2024. Charged at 5.74p per kw/h. They say we used 23,194.6 kw/hrs. * ~1k was accrued between the start of January and end of March. Charged at 6.991p…
No gas usage recorded on DCC since April.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
Inacurate EPC
I would much appreciate some advise regarding the following:I purchased a flat in 2017 -I was planning to move out ( rent it ) but the EPC certificate is wrong-the flat is at the second floor and the EPC certificate that has been issued as per the data provided by the construction company, has it as a top floor…
Electric heating
I have small (one and a half bedroom) cottage that I have rented for a number of years. It is fitted with night storage units that are over 20 years old and an Economy 10 meter. It was Economy 7 until a couple of years ago when the old meter was changed and the supplier said that Economy 10 was the only option if sticking…
Octopus Estimated Export Billing
Just out of interest, any guesses as to how Octopus will bill based on these readings? 1st April 2025 0 (new meter installed) 1st May 2025 678 (customer) 2nd May 2025 68 (estimate)
Is This a Dual Band Comms Hub
Octopus are talking about installing additional equipment. Not that I believe for one moment that the problems are due to signal strength but I won't argue with them sending their guy armed for bear with extra bits just in case. However in conversation she said something along the lines of "I see we've already installed a…
Changed too quick?
Pre-payment smart meter for elestric and gas) I went from British Gas to EDF (electric and gas) and now going to British Gas 19/04/25 - applied to switch to EDF to start 25/04/25 - to go in to credit mode and pay by Direct Debit. 19/04/25 - email from British Gas confirming I am leaving 22/04/25 - missed call from British…
Is it better to fix my energy now...or after 1st July when the price cap goes down?
My current energy fix ends on 26th June. I'm with Octopus currently paying Unit Rate 23.84p/kWh Standing Charge 46.78p/day (£170.75/year). I've looked at Uswitch and spotted a great deal with Fuse. Fuse Energy May 2025 Fixed (18m) V2 Unit rate per kWh: 22.5698pStanding charge per day:Electricity - 44.34p I'm wondering if…

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MSE News

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Energy

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