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EBay - Seller taking me to small claims
I bought a tv on eBay for £400 (RRP £1000) It arrived mostly fine but realised one of the screws was loose when I mounted it to the wall. Left it for a few days before realising I wanted to return it. Opened a not as described case and the seller disputed this as I had already told them it had been mounted to the wall and…
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Parcel Compare - How to contact them
I want to 'contact Parcel Compare regarding a package collected today by UPS. I have searched their site with no success; I just keep going in circles. Googling 'how to contact them' puts me back to the same never ending circle. The Facebook and gmail symbols at the side of their screen show that they are not in operation…
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Ebay £10 reward for using app doesn't work
Well I scanned the barcode and downloaded the app on the premise of £10 reward voucher for buying via the app. Loaded items in my basket for over the £50 minimum spend requirement and nothing. No voucher showing anywhere. beware as this might be a scam!
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Felt threatened by Evri courier but can't get through to Evri
Confronted the Evri courier today after a spate of crushed packages, incorrect deliveries and today, the sound of a package hitting the door, clearly having been thrown from the street to the doorstep. It was the last straw so I opened the door and asked the courier to not throw packages. He denied it and I repeated my…
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Ebay Queries x2
HiI always message my buyers to confirm when their item will be purchased but I get this automatic message back from Ebay, ,does anyone else?Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions. Is there any way to send items…
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glitch on SD with postage
It might be localised it might be just me but I was just listing some small items on my private account where I am offered SD or custom postage. Custom postage is usually the box on the right for me, SD on the left and I choose between them. This morning the boxes are transposed, SD now shows on the right- but if you click…
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eBay delivery estimates screwy again!
Anyone else here have this problem? Everyone who bought from us over the weekend (after Saturday cut-off) and was offered either 2nd class large letter or RM 48 expected their item Monday morning! I'd be laughing inanely if it wasn't so distressing and all the ramifications!
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Question Regarding Delivery on Ebay
I have an item I’ve listed as collection in person as the item is quite heavy. Someone is interested in buying it and they asked if I could post it. It’s a home entertainment system with a sub woofer weighing 25kg. I said I could hand deliver it and they have agreed and a price for our time. I’ve never done anything like…
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MSE Local eBay Deals tool discussion
Hi all, we've built a new Local eBay Deals Mapper tool find pick-up only bargains near you. If you could let us know what you think, that would be fab. How are the results for you? Is there anything you'd like to see added? Thanks for your help! MSE Jenny
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Inpost mistake/Vinted lack of Customer service
Morning I ordered an item on Vinted. When I collected and opened the parcel, it wasn't my item. There was a different name on the parcel. I raised an issue with Vinted. Between us, the seller and I managed to contact the person named on the parcel and we've confirmed I have her order. We believe that the courier put her…
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Combining postage
Recently I asked about combining postage for Simple delivery - I found out it was not possible to do so just left it. What about combining postage for custom postage items? Does it work like before? Buyer puts them in his basket and asks me to revise the postage? How does it work? Buyer wants to purchase 6 items - all…
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'dispatch overdue' glitch
EDIT as sort of resolved. I got through to live chat and after a brief discussion with 2 different reps was told 'Please be assured, I can see that it is a temporary technical issue. It won't impact your account.'. Apparently if it is still there next week I should contact them again. So the usual 'we don't know what's…
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Better seller protection for INR cases
I’m trying to find a proper link but if this link works it is extremely good news for INR cases where sellers buy the labels through eBay. https://community.ebay.co.uk/t5/Announcements/Extended-Item-Not-Received-protections/ba-p/7935421 What’s changing? Before: Seller issues a refund to close an INR case. If the parcel is…
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What makes you block buyers / potential buyers?
Recently I have had a spate of irritating potential buyers and buyers on eBay - One potential kept messaging asking questions which were clearly listed in the description. - A buyer accepted an offer, paid and then kept asking questions about if the item was compatible and how it worked, only then to ask me to cancel as…
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eBay - eCollection Point Refused
Hi, Can someone help me with this. Item sold on eBay. It was to an Esso collection point. Item posted on Monday via RM Tracked 48. Buyer messages me today and said "the collection point no longer exists", can you send another item to my home address as I need it urgently. I've checked the tracking and it says the below.…
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Ebay so called Simple Delivery and Buyer Protection. Double Jeopardy?
Being a long standing seller on ebay I have seen a lot of changes over the years, some for the better but more recently the majority for the worse. Despite reassurances that all existing listings the postage prices will stay the same until sold I have noticed that a lot have automatically switched over to so called simple…
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Why are sellers having to pay the buyer's protection fee on EBay if we, as sellers, accept an offer?
I don't quite understand how this works. If a buyer on EBay now pays their buyer's protection fee, why does the seller have to pay this for the buyer if the seller accepts an offer at a lower price? Surely the buyer should still have to pay the protection fee themselves?
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Selling a Cartier watch
Does anyone have any suggestions of where I can get the best price for selling a Cartier watch ? It is over 40 years old and I do not have the original box or paperwork. It has been serviced and had regular battery changes from Cartier. I do not want to sell it via eBay and would rather go into a shop - ideally in the…
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Does anyone use/is it worth using Promoted Listings?
Wondered what other sellers thoughts are on Promoted Listings. I'm a private seller selling mostly clothing from myself and family. I have been having a sort through my bric-a-brac, unused gifts etc as Christmas is approaching thought I would have a clear out. One item is getting no views despite having good photos (I…
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Ebay - can anyone explain auction with best offer?
I was interested in an item with a starting price of £3.50, I was going to bid my maximum of £10. About half an hour before the auction end time the item went to £10 with 1 bid. As this was my maximum I didn't bid but wonder how an item would go straight to £10? I presume there was a best offer of £10 and this eliminated…
