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Returned wrong item to seller !
returned item to seller as not as described - they paid postage both to and from me - only problem is I have posted the wrong item to them !
question - so do I have to now send them money to post the wrong item back to me ( how ? ) and then pay to send the correct item back ?
Would it be worth doing or just cancelling ?
The phone was only £15 free post and the item they actually received I sold to someone else for not £7 including postage - with all the postage back and forward again ,I can’t work out if it would be worth all the hassle for everyone tbh
Comments
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You at least need to ensure seller is not out of pocket. You would need to reimburse them for the postage they paid to get their item back and cancel any SNAD claim you have open. Then whether or not you bother paying to get your item back again is up to you.
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Thanks - how should I pay them though to return the item ?
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Is this eBay and is there a SNAD case open? If so that will need to be closed, then you need to ask them how much it cost for them to get the original wrong item returned to them and payment for that can be made by PayPal or bank transfer.
Then ask them how they would prefer to return your item, if they suggest a courier or RM get a label bought and send it to them , make sure they agree which postage option they prefer.
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I presume you have messaged the original seller?
If it were me, I'd pay them to return the item you sent them and then send them the proper item back.
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