3 Royal mail parcels lost in a week

Krakkkers

Never had a problem until recently but now 3 royal mail 2nd class large letter jiffy bags have gone missing, this is in the space of a week.

The tracking number shows them dispatched and then just in the system now for around 3 weeks.

I have put in a claim for the first one after the person who ordered it contacted me and RM have sent me an email admitting it is lost and i will get compensation but now i face having to go through that process 2 more times, anyone else having similar problems?

soolin

I had these issues a month or so ago and posted about it, at one point I had 3 claims open with RM for lost LLs. Like you mine showed as being in the system and then just disappearing , RM paid me out on all of them within a week admitting.the service had fallen below that which they expected to provide.

martindow

If you dropped these off at the same post office, maybe it is a particular issue there rather than Royal Mail's network. I seem to remember that @soolin posted about a similar issue a while ago. Several items went missing where RM were aware of a specific problem at a PO.

caprikid1

https://forums.moneysavingexpert.com/discussion/6664659/3-royal-mail-parcels-lost-in-a-week

Constantly , what link process do you use to claim, always feels painful so never bothered.

Krakkkers

One of them was delivered today, it had been in the system for 16 days.

B0bbyEwing

https://forums.moneysavingexpert.com/discussion/comment/81970999#Comment_81970999

I wonder what happens to the parcels that never make it to their destination & aren't obviously in the back of someones pocket.

I don't imagine they'll be wedged behind bins in sorting offices, propping desks up or whatever, so I just wonder what happens to them when they never make it to their destination.

Spoonie_Turtle

https://forums.moneysavingexpert.com/discussion/comment/81971053#Comment_81971053

I don't imagine they'll be wedged behind bins in sorting offices, propping desks up or whatever, 

Some time ago (probably 20years now!) I had a letter-sized parcel from abroad arrive several months late because it had slipped down between a desk and the wall 😆

soolin

https://forums.moneysavingexpert.com/discussion/comment/81970426#Comment_81970426

I just go to the RM page which I think is called something like ‘complaints and comments’, you can claim for a certain number of days, but for the first time ever this time they sent me books of useless stamps rather than a cheque.

Krakkkers

https://forums.moneysavingexpert.com/discussion/comment/81971095#Comment_81971095

Is that what i am going to get in compensation? stamps?

soolin

https://forums.moneysavingexpert.com/discussion/comment/81971257#Comment_81971257

this time that’s what I got, lots of them. 2 books of 1st class stamps worth a great deal more than the £6-£10 I’ve been claiming. I’ve been giving the stamps away but no one really wants them, most of my friends and family stopped posting things years ago.

I do wonder, although not inclined to do anything about it , whether there’s a legal case for insisting on monetary compensation, after all I didn’t lose stamps and I can’t use them to replace a lost item if I went to the shops to buy something.