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Simple Delivery .. How can I change a listing to include Express 24hr delivery
I have an item listed with the 'normal' Simple Delivery option, but a prospective buyer needs the item by Thursday and asks if I can change the postage to a 24hr service. How is this done please .. I can't seem to find that option
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Evri delivery to post office problem
Hi, This is the first time I’ve had an eBay click and collect item sent to my local post office, it was sent via Evri. When I check on my eBay order it states that the item has been delivered to the post office however I have not received a code to go and collect it. If I track the package on Evri’s website it says it is…
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Royal Mail Tracker status shows delivered - but no parcel here!
I have been waiting a couple of weeks for a parcel from Royal Mail. It was due to arrive today, and I have been home all day. Imagine my surprise to see a notification from them to say that the parcel has been delivered to a "safe place" (which I havent set up) along with the photo of a house that isnt mine, or any of my…
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The dreaded INR case - simple delivery
Got a message saying a buyer has opened a request/case and to check details and respond, and I got the usual sinking feeling wondering what item this time is lost. Was very happy to see this when I logged in: We want to let you know that your buyer opened a request because they haven’t received their item. We see that the…
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Selling larger items - possible pitfalls
Afternoon all. I used to be a frequent E-Bayer and although I still occasionally buy the odd thing, I haven’t really sold anything for about 18 months. I’m aware (sort of) of the recent changes (buyers now pay a premium, etc) but I’m wondering if any fellow members would be so kind as to highlight for me any potential and…
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Parcel from Europe Auction Company Damaged , claim rights
Hi there. This is quite complicated , so apologies in advance I won an antique from a European auction company (France). The auction company asked me to sign this disclaimer (translated). "<Company> undertakes to proceed with reinforced and professional packaging of any purchase made within the auction house. It also…
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Are EVRI commiting Fraud ?
ordered an item from Joe Browns, heart sank when I saw they sent it with EVRI Never delivered or attemped, returned to Joe Browns. Summary of my Chat with EVRI.. - Went to wrong courier ( I assume they mean delivery person ) - They marked as a customer return and sent back to Joe Browns If it's a "customer return", I…
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DPD delivery
Hi sent a present to a friend , tracking says it’s delivered but it just says ‘to porch ‘ no photographic evidence . Tracking said there’s no photo as it was a manual delivery ??? The parcel isn’t there . They def don’t knock . Couple have been stolen . I’ve put an investigation request in but not optimistic based on the…
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When is a tube not a tube - packaging
I'm struggling to find an answer to this - is a cardboard triangular box classed as a tube or a parcel when it comes to Royal Mail (or any other courier for that matter) postage costs?
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Is it possible to drop off at the GSP ?
Is it possible to drop off parcels at the Ebay GSP ? I only live around the corner and have a heavy / expensive item which I would rather drop off myself than pay for a courier - the courier drop off point is further way than the GSP . thanks
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eBay HMRC Yearly Reporting Jan-Dec Apr-Apr?
Hi, So I occasionally sell on eBay and have been for many years (2018?), it's personal items (mostly from my hobbies). Currently I'm having a clear out with my astronomy hobby things like telescope lenses and cameras etc. I am aware of the threshold being either 30+ items sold or ~£1,700.00. According to eBay they report…
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HMRC Income From Online Marketplace Letter
Hi, I received a letter from HMRC about income from online marketplace shortly followed by a large tax bill relating to the tax years ending 2022, 2023 and 2024. I have been selling on eBay for many years selling only personal possessions. I am not trading and only have a private seller account. I looked into this when I…
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Would you block this buyer?
Item listed on ebay for £75 Buyer has sent an offer for £50 (which I think is fair enough) but they have included a message with the offer saying "Can you do this for 50. I do not know if it will fit, will you take a return if not" No mention of who is paying for either the outward or return postage! The item is a used car…
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eBay UK HMRC VAT nightmare - countdown to account restrictions.
eBay insisting on VAT reg number or face selling restrictions. Previously sole trader, now limited company. Combined turnover showing as just over 85k. Accountant confirmed VAT threashold resets on changing ST -> LTD and they sent letter to eBay, however eBay say only HMRC letter will be accepted. HMRC confirm writing…
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Ebay refund on faulty goods
I bought a new pair of M & S boots with tags from Cancer Research on ebay in August 25, I didnt wear the boots until 7th November . I wore them for 2 hours and the material has peeled off both . They were clearly defective . Cancer research wont take responsibility for a refund as over 30 days however, I had no way of…
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EBay Purchase - Evri say delivered, collection point says not!
A recent purchased a hairdryer on EBay. I received a message to say it was ready for collection from my local Evri Parcelshop on Monday 5 January. Tracking showed it as delivered at 15.34pm. I visited the parcelshop, which I use regularly on Tuesday 6th to find there was no item there for me. The shopkeeper (who knows me…
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Got given a Neutral for a used electronic item being in a different box.
Can hardly believe the buyer did this! I took such great care in wrapping an electronic item well (as I always do anyway) but wrapped in bubble wrap, then put into a box for extra protection then large bubble wrap around the box and thick cardboard around this then into a postage bag. I scored through the photo of the item…
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Parcelcompare & Parcelhero nonsense...
Hello, My Spanish friend left her belongings at my home in England a year ago (two quite large boxes... guitar, clothes etc). She came to visit me this Christmas and we packaged everything and she paid for it all to be sent to her in Spain. We booked one parcel with Parcelcompare (PC) and the other with Parcelhero (PH),…
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Non-Paying Auction winners
Hi. Appreciate Members' advice please. I've had 2 separate Auction winners submit Cancellation requests following winning 7 day Auctions. Really annoying, and the same excuse "placed bid my mistake". There seem to be 2 schools of thought on what to du. On the 1st, I just accepted and relisted, but don't believe the Buyer…
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Buyer cancelled a local collection after one month
Hi all, looking for some thoughts. As above, a large item, buyer won a month ago. No response to numerous messages to arrange collection. Then 30 days later we received a request to cancel which I declined due to lack of communication (no attempt to come to a solution). We now received a INR. I’ve messaged again as not…
