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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Fuse Energy - 4g smart meter question
I just got an email from Fuse offering to get me a new 4g smart meter. I'm quite happy to do it but I wonder if anyone has any experience with these. Specifically, I have an in-house unit that I keep a tight eye on and that I don't want to lose. Does anyone know if the 4g smart meters come with an in-house unit? Or if not,…
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British Gas, Economy 7 and smart meters (again)
We have a smart meter fitted last week. We have economy 7. Since the new meter went in the immersion heaters have not turned on. Previously the immersion switch stayed on all the time and the power to it was automatically energised when the off peak rate started. It seems that this is not happening since the new meter. We…
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Closing bill - charged for usage in Feb 2024
I have just received a closing bill from Octopus for a property that I moved out from. As part of the bill, they have charged me about £75 for charges from February 2024. I think this might be “correct” in that I seem to remember noticing that they had not charged me for a period when I changed tariffs or suchlike, but,…
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Government finds 'systemic failure' with solid wall insulation fitted under GBIS and ECO4 schemes
Read the full story: Government finds 'systemic failure' with solid wall insulation fitted under official schemes – here's updated info if your home's affected If you haven't already, join the forum to reply.
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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No gas usage recorded on DCC since April. - Octopus billed for unreasonable amount of usage.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
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MSE energy club
Hello, I'm trying to join the MSE energy club - but when I enter my postcode, my address doesn't appear on the drop list - any idea how to resolve this?
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new tv more electric
ive just been getting a new tv 65inch (oled) from a 15 year old led hd tv yesterday was its 1st day in use for about 15hrs, i didnt do anything out the ordinary for electric consumption on a normal day about 3.5kwh, but yesterday its went upto 5.5kwh the connection on the tv is 100% streaming via apps and firestick so i…
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EON back billing query
My daughter is disabled. She moved into her current flat in October 2022, and EON supplied her electricity. She recently changed her energy supplier from EON to Octopus, and was surprised that EON were continuing to take monthly direct debit payments two months after the switchover. When I checked her EON account, I…
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Fischer heating - please help
I recently bought a house with Fischer heating and a Fischer water system. I know, not ideal. However, we loved the house and there’s no gas. We turned all the heaters off at the wall and have the minimum hot water on and Octopus have charged us £225 for a month in electricity. Of course this is madness and not sustainable…
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ECO4 GBIS via a Consumer Rights
I've had a leaflet from a company called Consumer Rights, based in Wales, who claim to be able to advise on energy grants and funding via my local council. Because of their name they're difficult to Google and I'm concerned about scams, the council have responded to my query with an unhelpful "We dont know if this is a…
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No Electricity Bill for 15 Months
About 3 months ago I wanted to see when my current fix was due to expire and logged in to see a large credit on the account. Thought it was odd and started looking into it more and noticed my bills showed Gas only. I could see usage was being usage was being tracked. However when checking meter readings it didnt show…
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Ecotricity cashback through the cheap energy club
I'm trying to sign up to Ecotricity through the energy club but it says - "We can’t help you switch to this dealThis supplier won’t let us help you switch to it, so unfortunately you’ll have to go to its site and do it on your own. If you do switch, remember to update your tariff details in Cheap Energy Club so we can give…
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Octopus Intelligent - A Warning!
I have just had a terrible experience with Octopus Intelligent, and while unfortunately I'm running out of road to challenge it, I wanted to make others aware. It has cost over £1000. I am on Octopus Intelligent - for those that don't know, this tariff gives you a very cheap off peak rate of 7p to charge your car, and a…
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What next? High electricity usage.
Summary of circumstances 3 bed semi 2 persons gas heating and water electricity underfloor heating all switched off fairly new appliances estimated Annual usage 12000kwh daily use while away on holiday 7.6kwh with slight variation. 2 small fairly new pond pumps Smart meter possibly first generation 4000imp installed by…
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Octopus tariff renew: when coming into effect?
My Octopus tariff is coming to an end in August. I have got email renewal invitation and wish to renew into another fixed tariff. My question is: if I renew now, does the new tariff come into force immediately or when my current tariff ends? I would like to keep my current (cheaper) tariff as long as possible apparently.
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have BRITISH GAS gone totally mad ?
Good morning to the collective , Having just read this thread .. https://forums.moneysavingexpert.com/discussion/6616171/british-gas-rebilling And this one .. https://forums.moneysavingexpert.com/discussion/6616254/british-gas-back-billing i realised , somethings gone very wrong for British gas . my situation is, i left BG…
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OVO energy bill
I rent out a house and I recently evicted tenants on the 17th June I had a letter from OVO through my door for a final bill dec-june 17th in my name so when I call them I tell them I'm not responsible as the house was tenanted they told me it doesn't matter you have to pay . Got my letting agent to ring them and OVO told…
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Northern power refusing to move stay wire
Hi, I’m hoping someone could give me some advice. Northern powergrid pole at the side of my neighbours garden, they have positioned a stay wire (anchor) attached to this pole in the middle of my garden. Before we bought this house I contacted them and they said equipments can be diverted I just had to apply online. I was…
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Electric meter replaced, now gas heating not working (boiler has electric starter and thermostat)
I am with Scottish Power. Now the meter has been replaced theres no electrical power going into the thermostat in living room, or the boiler. I have gas supply with British Gas and SP are saying BG fault as they supply the gas, but it's an electrical issue. About to phone BG but wanted advice first.
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Most recent: Meter readings not being logged and now have a huge bill by victor2
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.