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Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
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Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Very pushy replacement energy meter calls
Hi all, I wanted to post about a friend's experience with a VERY pushy and rude call about a replacement energy meter. My friend rents, and has both Gas and Electric. She had a call from someone claiming to represent her power company and, seconds into the call they're demanding personal details from her and telling her…
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Dimplex quantum faulty
I posted a while back about my new quantum 150 using a lot of daytime electricity. It settled in month 2 but then again the bill went high last month. It is also very hot to touch and I now see that it doesn't seem to be switching on and off. The display says comfort off but the heater is red hot. I set it as away with…
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Storage heaters & Economy 7 concerns - advice needed
My mum has just bought a flat in a complex for the over 60s. For various reasons it was quite a rushed process and perhaps we made a couple of errors of judgment, but that's done now and what we need are solutions for the situation she is in. She has not yet moved in. The block of flats is electric only, so no gas, and…
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Crunch time - end of cheap Sainsbury's fix
It had to happen - my 2 years of paying 20p/kWh for Electricity and 3.8p/kWh for gas are coming to an end on the 1st November. Don't all cry for me at once :D But seriously... need to make a decision, do I go onto one of their fixes (not attractive at all), do I go SVT (which is 27.9p/kWh electric, 6.78p/kWh gas) -…
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Octopus System Error - Double check your bill!
Hi all I just had my latest (and final bill) from Octopus and it was around £1000 more than it should be and was due to be taken by Direct Debit. A quick call to their customer service team and was told it was a system error and could just be rectified while I was on the call. It was and I have a new bill that seems more…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Rejected for Great British Insulation Scheme
Hi guys Finally had an assessment for the above and was told by the assessor that the loft insulation was below the standard as it looked to be from when the house was built in the early 90s. Have now been sent an email by octopus to advise I don’t quality as his assessment scores be a C when only D and below qualify. The…
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Back Billing Problem with Eon for Electricity
Hi This is v. long. i apologise so here's a summary. if you want more detail please ask as an awful lot of it is available. we live in the sticks on a farm. Smart meters don't work. Kept being replaced by Eon. in 2022 Eon engineer replaced 4th meter but wrote reading down wrong when changing meter. only in march this year…
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Variable direct debit doubled
I pay my fuel bills by Variable Direct Debit monthly. Today I got an estimated bill for electricity that is more than double the usual amount for this time of year. I phoned the helpline for disabled people and the man said it is because they (British Gas) have gone over to a new system and he asked me to read my meter. I…
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Why is a house with night storage heaters unsuitable for Heat Pump?
I am considering buying a large (5 bedroom) bungalow in the east of England There is no mains gas supply (what I am used to) and the property is heated mainly with old night storage heaters. When I have asked for quotes from energy companies to change the heating to air source heat pump (ASHP), its either denied without…
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British Gas - Pay your incorrect bill or get a black mark on your credit record!
Dual bill, gas correct electricity estimate wrong - there was a number after a decimal point, which my meter doesn't have (ignoring correct reading submitted on time). I paid the gas part of the bill and asked for a corrected electricity bill. Months later (I had transferred to UW) still no corrected bill, still showing…
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Massive overcharge by Octopus Energy
I was with Shell Energy which was bought up by Octopus Energy, At the start of April I was given a bill that was in line with what my energy use was according to my smart meter, but today I received my bill for April, yet again in line with my use, but ontop of that there's another segment in this month's that says that…
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E-on Direct Debit
In April, E-on raised my Dircet Debit by £7 per month in spite of energy prices going down and being over £150 in credit at t he end of the winter. Extortion to borrow customers money for free.
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Heating and Hot Water in new block of flats.
Hi experts, We (2 adults) moved into a 1 bedroom apartment in a new block of flats at the start of February. The flats have radiators for heating. There is a specific provider for hot water/heating. We have a specific meter in the flat. We pay electricity separately. After weeks of asking, we have finally received our…
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Is this fake?
I've had an email and text to say I've been incorrectly refunded by my energy company from October 2022 when I moved house. I'm still with the same energy company, I've called and emailed but no one ever responds to me. If this is a real request, why haven't they called me? Why have they left it this long and why don't I…
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Loyal Octopus 12M Fixed - Unexpected Exit Fees
I signed up for this Tariff, full title "Loyal Octopus 12M Fixed September 2023 v1", after seeing it in one of the regular MSE emails. I only signed up because the information from MSE stated there were no Exit Fees. If I go on the Octopus site now their current version also states no Exit Fees. However, as part of an…
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Boiler upgrade scheme eligibility criteria
Part of the eligibility criteria states: * be replacing fossil fuel heating systems - such as oil, gas, electric or LPG (liquefied petroleum gas) Would upgrading night time storage heaters to newer more efficient models, or upgrading hot water tank which is heated by immersion heaters count as "electric" fossil fuel…
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Communal gas bill extreme price hike - 500%
We have to pay the heating/hot water part of our gas bill through our service charges to the council. There is no way to opt out of this, even if we tried to get our boiler supplied privately - this is not allowed so the communal gas bill charge is unavoidable. Last year it was under £300 which is the usual amount this has…
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Anyone heard of HomeEnergy?
I'm with Octopus in a 3-bed semi. I was lucky enough to sign up for fixed dual fuel for 2 years in June 21. So this ends in 4 days time. I hardly use any gas at all ever. I won't be using much LX either until it gets cold in September. Most comparison sites appear to have decided to give up. Weird. However, I found one…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine