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RESOLVED: Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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How can broadband providers justify annual price increases ?
I have been shopping around for broadband providers and have noticed that a lot of them state an annual price increase of about 15%. eg. BT £4 per month each successive year. How can they justify that amount given that UK inflation rate is much lower?
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Holbeach Cable theft, any contact from BT?
After a major cable theft (2km) in mid-January from a rural area outside Holbeach Lincs., we were among 2500 premises without phone or broadband for 5 days, some were out of contact longer. Original calls to our provider, BT, (for which we had to drive out of the village to get a mobile signal) were met with automated…
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Is there a best time in the year to switch broadband provider or stay
I am currently out of contract with EE for my broadband services. I am inquiring whether there is an optimal time of year to consider switching providers or negotiating a more favorable deal. My current monthly expenditure for broadband and phone services is £38.
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The total cost of BT
This is kind of ancillary to my previous question BT have offered me Fibre 2 for £27.99 and Unlimited Minutes for £12. Am I correct that these are unlimited landline phone minutes ? Is there going to be any other hidden cost such as line rental ?
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Virgin media not providing the services stated.
I switched from sky broadband when my contract finished and price went up. In looking for a new supplier I found VM to be reasonably priced for a faster speed, however what sealed the deal for me was the in depth parental controls offered. Specifically the ability to pause the internet on specific devices and the ability…
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Is BT correct ?
I currently use BT for landline only and Plusnet for Broadband. BT have just sent me a letter claiming that "you can no longer take broadband and landline from different providers" due to digital upgrade. ". . . you'll need to switch to BT Broadband etc etc" Is this true or is it a sales pitch?
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Why can't Email Addresses be portable?
Hi I'm a Newbie to this Forum and I'm seeking some help in connection with Email Address portability. I realise now that they are not portable but why? At one time, Land Line Phone Numbers and Mobile Numbers were never portable. As times have changed, they have now both become portable. Why can't Email Addresses follow…
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Customer retentions.
Hello, I recently contacted EE to inquire about a more favorable broadband package for my parents. After the EE representative provided a price, I requested to be transferred to the customer retention department. She then stated, "This is customer retention." I am now wondering how one can verify the veracity of such a…
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Virgin Media bundles
I took out an 18month virgin media broadband and TV bundle for black Friday 2022. Its due to come to an end. I currently pay £38pm but it is due to explode to >£180pm for the package I have (virgin TV with all Sky Sports and BT Sports), netflix, disney plus. Clearly I don't want to pay the £180pm. When is the best time to…
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Money Expert Wi-fi speed scam?
I was recently visited by the notorious "Money Expert" crew saying that neighbours have been complaining about poor internet speeds and could they "test" my wi-fi speed. They seem to have an app on their phone that did this but I believed that you could not test wi-fi speed without logging on to the house wi-fi with a…
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Starlink UK Introduce £35 Month 100Mbps Satellite Broadband Plan
Report on the ISPreview website. Makes this a far more attractive offering where conventional broadband connections are problematic or even as an everyday solution? https://www.ispreview.co.uk/index.php/2026/01/starlink-uk-introduce-cheap-35-100mbps-leo-satellite-broadband-plan.html I had no idea that Starlink had 9,500…
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Upgrading from FTTP, few questions
Finally about to put the request in with my ISP to upgrade from FTTC to FTTP. From what i can gather it does work quite differently to ADSL/FTTC so just a couple of queries 1 - I understand with FTTP it either works or doesnt, and the speed coming into your house will be the full speed, that is the limited by whatever…
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Switching from BT to Vodafone
My contract with BT BB and line rental expires soon. Am thinking to switch to Vodafone or switch. Is it just a new router I need to. Have got a phone adapter upstairs for cordless phone. Thanks
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Broadband Telephone
I have a BT Decor 2600 phone because it has an answering function and it has an outgoing calling control by needing a PIN to dial out. I now need additional phone and I like the look of BT Duet 210 from Argos or Currys but can anyone tell me if it has the out going call control like the 2600? Other BT phones these stores…
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Virgin Media more than doubling charge, and no other providers available
My deal with Virgin Media broadband ends in 4 weeks, at which point they are planning to more than double my monthly charge (from £30 to £73). I have shopped around for an alternative provider, but there are no other companies offering a broadband service to my address (either fibre, FTTC or ADSL). I don't live in the…
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Broadband Price Increases
BT - Trying to increase my monthly broadband bill by 16% - Based upon £4 fixed increase amount on broadband services and £3 increase on call services (previously £0) !! "The flat fee increase is down to Martin Lewis wanting to simplify annual increases and remove the confusion of CPR and RPI being used - Easier for…
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SIM only broadband?
Apologies to all of you techies, as I am not very knowledgeable in this area. The issue: I am moving into a home that has pathetic broadband connections (sub 37 Mbps) on copper (no current plans by fibre people to upgrade). plus they want to charge ridiculous prices - because they can. So…Why can't you get as good speeds…
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Pop Telecom internet falsely advertised
I ordered pop 40 which stated for me that there would be speeds of 80mb with minimum speeds of 67mb, I have screenshot evidence of this attached, I have since found out that now on the website, as they have ammended it and confirmed via telephone that it says they intend only 40mb. Also they told me the connection was…
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Moving to area with EE
I am moving to an area with EE but after I got a new broadband company last year utility warehouse open reach drilled one of those new routers in with a plug and it left a large hole in my plasterboard. I had to pay to fix this. And also lost a plug. Can I refuse or is it better to go to virgin don’t they also make a mess?…
