Virgin Media bundles

Kirkmain

I took out an 18month virgin media broadband and TV bundle for black Friday 2022. Its due to come to an end. I currently pay £38pm but it is due to explode to >£180pm for the package I have (virgin TV with all Sky Sports and BT Sports), netflix, disney plus.

Clearly I don't want to pay the £180pm. When is the best time to threaten to cancel so they will give me the best offer? Or should I just drop Vrigin completely and go with someone else.

The issue is my family have helped me set up my smart lights, smart devices, Ring cameras to the Virgin Router. Presumbaly if I leave Virgin my "Smart home" will become completely dum until someone comes round and painstakingly reteach every device (including about 50 individual smart spot lights) the new wifi password?

Kirkmain

PS I don't care much for sky and BT sports since the premier league season wont be back until end August

littleboo

If you change provider, you can just set the new router to use the same Wifi name (SSID) and key that you currently have with Virgin. You don't need to tell the end devices new details

Kathy_1965

Look at what you actually need and use.

click the link on renewal then no and watch it decrease . Still need to give 30 days notice so be wary of the date and look around in meantime for other deals 

Rippedoffagain198

Virgin media want to me to accept 02 SIM I neither want nor need. Quote was £87 for media package plus £22 for SIM. Total of £109 per month. I asked for just the media package and was quoted £112.00 per month. Take or leave it. Is this legal?

QrizB

Rippedoffagain198 said:

Is this legal?

Yes.

What services do you actually want and can you get them elsewhere for less?

tuck1s

My Virgin Media account (with 250Mb broadband, TV and phone) is just out-of-contract today. Instead of £76/month it was going up to £100+/month. We've been customers for about 30 years.

I don't really watch much live TV, and I've got an Apple TV box anyway for iPlayer, Netflix, Amazon Prime etc. which has a nice UI. So I don't really need the Virgin TV box.

Calling Virgin, the best they could do was £56/month to keep the phone line and broadband, but lose the TV.

We've had the same phone number for ~40 years so I didn't want to lose that. I signed up for Vonage, which works with any broadband. They send a little black box that goes between your phone and your router. The initial cost was £22 upfront then £7 per month. Initially it's on its own number (0333 ..) but then comes the best bit. You submit a "move my number" request on the Vonage site and that triggers a message to Virgin. I then got a "you're still in contract, you'll have to pay a leaving penalty" message. No problem.

I also got a text from Virgin with their special "retentions" hotline number.

I waited until today, which is when our contract expired, then called. Virgin answered in a couple of rings - amazing! And when I explained my plan - to switch to Vonage for phone, and Toob for broadband - they immediately offered £24/month for broadband only. Then, after checking, they offered £23/month for broadband + phone!

I got in touch with Vonage. While I feel a bit guilty about using them as a stalking-horse for this deal, they offer a 30-day money back guarantee. I've given them good reviews and I said I would recommend them and may be back if Virgin try any shenanigans.

tuck1s

One other thing to mention. Virgin's 24 month contracts include a built-in price hike, but capped to £4/year. Not too bad.

Kim_13

If contracting at the moment, check that they aren't applying a £4 hike until April 2027. One £4 hike in the 2 year contract is just about acceptable but you don't want it going up by that amount 2 months after you've entered into the agreement. They are advertising no hikes until 2027 on comparison sites now so should commit to that for re-contracting customers also (even if the prices are slightly more than for new customers.)

Franklett186

Hi

I'm a Newbie to this Forum and I'm seeking some help in connection with Email Address portability.

Can anybody advise appropriately?

Thank you.

littleboo

The best advice is to start a new thread. However, what are you trying to achieve? Email addresses are linked to a domain and not "portable". (unless you own the domain)