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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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E7 Contactor Installation
I am on an E7 contract with Octopus with new storage heaters. When the electrician fitted the new heaters, he removed the 3 phase contactor and put everything on 24hr to avoid having to fit new 24hr feeds on the same phase as the heaters. Charging period is currently controlled at the heater level which works fine, but…
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Warm Home Discount Costs To Be Shifted From SC To U/R
https://x.com/MartinSLewis/status/2021933533611122779
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Smart meter connections
Our supplier has been unable to connect to our new smart meter, as the meter cannot get a mobile phone signal. I am sure we aren't the only rural energy customers who live in an area with poor mobile phone signal. We read about plans for a secure, dedicated network for smart meters which will not rely on mobile phone…
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Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
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EDF Fixed Tariffs 2026
Early Exit fees of £50 per fuel apply unless stated otherwise On offer currently is: Simply Fixed Feb27v6 Simply Fixed 2Yr Feb28v2 Note that the 2yr tariffs are always more expensive than the usual 12(ish) month tariffs Both tariffs have fixed end dates, rather than fixed durations Neither are particularly attractive atm,…
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MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
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Switching from BG Spring Community Saver to Big Brit Gas Big Switch
Should I switch from a Spring community Saver with British Gas that ends in April 26 ( formed through a Leicester Council bid ) to the new tarrif since it looks like i will be paying more !! Elec unit =22.86 standing charge 46.03 Gas unit = 5.79 and s/ charge is 21.76 I am not sure what it will flip back to ? I have not…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Anyone used Rointe heaters?
We've currently got storage heaters as we don't have gas but they are proving to be very expensive to use. A friend has suggested these as a replacement and their sales blurb seems quite convincing but cannot find any real world reviews anywhere Any advice would be appreciated as we're freezing our bits of!!!
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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Octopus Go Intelligent Tariff - recent changes
Can anyone understand the recent changes? I've watched several YouTube videos and they all have a different interpretation of the new and highly complicated rules. It's very hard to make heads or tails. To make matters worse, a friend who's already with Octopus (I'm still considering, having now bought an EV) told me about…
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Accessing my smart meter data?
Previously I had a zigbee hall sensor taped to the front of my gas meter and it detected the magnet on the first unit as it turned, I was able to capture this data and put it into graphs etc. With my new smart meters I obviously cannot do this, can I get access to my half-hourly usage data somehow?
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Back billing - but in credit so Energy Ombudsman found in favour of supplier
Can anyone help with this please? We had a bill shock in September 2025 when our energy supplier sent us our statement and had taken an extra £400 for energy used in March 2023 that they had not charged us for through their own error. (We had provided meter readings). Over the years we had maintained the suggested direct…
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Fuse energy- Horrendous
I signed up with fuse with a tempting saving, monthly amount quoted and reviews seemed reasonable. Ive had a horrible experience from start 6 months ago and will be leaving, penalty or not. NO customer service, no human response and no phone number for us that struggle with apos. bills change constantly, more taken from…
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Scottish Power accidentally deleted then re-opened me a new account without permission
The title is the very short of it, but in summary, I asked in December to change my tariff, they said there was an issue with my account that needed fixed first, and skip forward to now, and they managed to delete my account in error, set me up a new one, hard credit check me again in the process even though they told me…
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Fake Energy Advisors?
I don't know where to post this but I keep getting phone calls from people claiming to be my local energy advisor. When I tell them I'm on the telephone preference service they hang up so I guess it is a scam. The numbers are: 020-3424 9335 020-4600 0038 020-3424 9207 020-4601 9517 020-4601 9545 Every time I block a number…
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Cheap energy club switch
I get my gas and electricity from British Gas. I wish to change to a different tariff with them using the cheap energy club system. When I fill out the application form correctly and press the proceed to switch button it informs me British Gas cannot find my existing account. Can anyone help with this problem
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Modern Storage Heaters versus Standard Electric Radiators
I'm new here and was hoping for some advice. I have old storage heaters in my 2 bed flat, no gas connection. I have just had a new Smart Meter installed by Octopus and on std tarrif, waiting for them to revert me to Econo10 which is what I had before. One of my storage heaters has packed up, I have two in the living room,…
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British Gas switch through MSE question
I am currently with BG and was looking at that switch. Part of the process is where you put in what your current tariff with BG is. Mine is called “Cheapest Fix Tariff “ That tariff is not listed so I just choose any tariff to see what the actual unit and standing charges are. The day electricity and standing charge is a…
For questions about water supply to your home.
4.2K discussions
28.5K comments
Most recent: Worried Sick - we have a water leak may cost £000's by greyteam1959
12 February at 8:31PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.