Cheap energy club switch

ncl19

I get my gas and electricity from British Gas. I wish to change to a different tariff with them using the cheap energy club system. When I fill out the application form correctly and press the proceed to switch button it informs me British Gas cannot find my existing account. Can anyone help with this problem

gpman

I would suggest emailing MSE at energyclub@moneysavingexpert.com - they'll be able to assist

WiserMiser

Make sure that the personal details you've given the CEC precisely match those on your BG bill.

For example, if BG's records have...

J M Smith,

Top Floor Flat,

17 Acacia Avenue,

Newcastle-upon-Tyne,

NE1 4BJ

but you've said

Dr. John Michael Smith,

Flat 3, The Chestnuts,

17 Acacia Ave,

Newcastle,

NE14BJ

... I wouldn't be surprised if BG's software wasn't clever enough to get a fuzzy match.

Also use the postcode lookup to see how your address is shown. BG are likely to use that.

Bethany14

I too would like to switch tariffs using the cheap energy club system. I’m already a British Gas customer. If I do this via this site instead of direct with British Gas will it mess anything up with my current British Gas account . Im worried my existing direct debits will get messed up and they could take my monthly payment twice - at least initially. Any other existing British Gas customers switched on here?

allison445

https://forums.moneysavingexpert.com/discussion/comment/81872857#Comment_81872857

I switched via the energy club on Monday as an existing British Gas customer was only for gas as my fixed tariff was coming to an end the switch was done and all set up by the Tuesday nothing else but the tariff has changed in my British Gas online account.

Mrnkar_2

I was also a British gas customer and changed to a cheaper tariff with British gas through the energy club. I got notification from British gas a few hours later of my new tariff and my new cheaper direct debit which starts on 1st March. This will be 1 month since my last payment. I also supplied meter readings on the day of my new tariff, although they didn't ask for them.

Farway

I'm another BG customer, gas only, who switched using latest CEC offer, as others, all went well, DD decreased to new tariff, to be taken on same day as previous, and normal monthly message today reminding me to send meter reading [not smart meter]

ncl19

Thank you for your comments, I discover the problem. I had to phone BG to get my MPR number as not on my bills and they gave me wrong number when double checking I discovered the correct number now all sorted.