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Ensure connection to correct meter!
If you are being connected to a water meter, ensure you are there when they do it so they can do a water stop test. I was connected in 2012 and my bills increased from 5 cubic meters to 28 in two years. I queried it constantly, as I thought I had been connected to the cottage being renovated next door. Eventually, this…
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Water Meter location
Good morning, I have just had a letter come through the door stating Southern Water would like to install a water meter at my property. I do not have a problem with this and have known for a few months that it would be happening. My question, if anyone can help, is this. As I live on a private estate there are no footpaths…
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£26,575 Water Bill !!!???
Good Afternoon I would like some advice on a recently received bill from Thames Water. I own an independent health & fitness club on the ground floor of a mixed use commercial and residential building. It transpires that since TW installed a meter 'sometime' in 2001, they have not been billing for the supply of water and…
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Advice needed - complete farce with South Staffs
Moved into this property in September last year. It had been vacant for 2 months so I called SSW to tell them the date that we had moved in so we could have an accurate bill and not be billed for before we had moved in. Got a letter sent to my previous address to say that they had read the meter for my new house, but had…
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Free Water and Energy Saving Pack
I've just got my FREE water and energy saving pack from Yorkshire Water....it has a flushsaver, shower timer, tap inserts and a showersave in it...also have been entered into a competition to win a washing machine...seems a bargain especially if it saves me money on water and energy bills. You've got to be a Yorkshire…
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Water Bill Query
Hello all, I moved into a new flat last month. I rang the utilities companies to tell them and the water company wants me to pay a full years rate by the 1st of February, even though I wasn't living at the property in April-July. They then say they will send me a new bill in April next year and as I am moving out at the…
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Water meter on my land.
Hi all. Just back from hols to get a request from water co to fit meter (no problem with that). However they need to put it on my land. In front of my house is a paved (small bricks in a mosaic) about 4 x 4 meters. House is in effect terraced (I say in effect as there is a garage port to one side but that is not mine). 1/.…
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Thames Water - Changes to Direct Debit
Hi Guys, Not sure this is the right area to post to, if not please can someone point me in the right direction :) I have just checked my bank statement and realised Thames Water have changed my direct debit, and not notified me of this. I am going to call them up to complain, but want to know where I stand on this. Can…
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Hose Pipe Horror! Help
I went away for 3 months to stay with my daughter, our trusty neighbor looked after (watered) our plants & bushes etc.) When we got back at the end of July I did a water reading as I always do, I couldn't believe my eyes! it said I had used 40 units in the 3 months we were away!!! Our neighbour had told us he thought he…
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Southern Water--Huge Meter Bill Caused By Leak
Southern Water changed our whole road to meters in January. There are just two of us in a detached house and we pay £45 a month, estimated as a new meter but expected to go down when reviewed. Got a letter today to say we are using 2000 litres of water a day and our yearly bill will be around £200 a month, £2400 a year!!.…
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Just moved: shocked at water bill increase
Hi, Ive just moved home in the same town, must be a mile and half away from the old home. As we are in the same town with same suppliers, I presumed our water bills would remain the same too. I got a shock when one water bill has gone up by £5.50 per month (for supply) and nearly £15 per month (for waste). cant work out…
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Anglia Water Customer relations - an update
Anglian Water Customer Relations - an update I attach copies of posts made in July 2012 & July 2013 Since July 2013 I have paid another £598.04 in charges. So the current position is that I have paid £1107.07 to Anglian Water over the last two years and many thousands of pounds over the last twenty nine years.…
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Sold the wrong size
I bought 2 bras from a local retailer in a sale due to her relocation. I askedfor a particular size. She bever asked if I had worn the brand before, nor did she explain that she was selling me a diffetent size due to the way that brand fit. I had worn thebrand before, therefore knew my size. She did ask me to try it on but…
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South Staffordshire Water- Messed up my garden refuse to pay compnesation
Hi South Staffordshire Water dug up my garden in order to do some maintenance. They left it dug up for a few months. When I complained and asked for £100 as gesture of goodwill they said "The new tenants didn't mention it when they called so we won't pay a penny." Very unreasonable IMHO. Anything I can do?
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Water bill too high?
Hi, I live in a 2 bedroom new build house and wanted to see opinion on how much I should be spending a month on water.... No dishwasher Rarely have baths 2 of us plus baby and dog living in house No outdoor hose or tap we pay nearly £50 a month - does that sound excessive?
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Severn Trent water complete lack of common sense
Hi everyone, First post on these forums - unfortunately our situation has gotten to the point that we need some knowledgeable guidance! Myself and my partner live in a fairly small one-bed flat in Nottingham and have lived together for approximately 2 years. Prior to this my partner was in the same flat on her own for…
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Excessive water bill
Hi, I've received a water bill to close my account of £1086!!!!! I've lived in the property for almost 3 years and have paid around £500 in that time..... The charges for the last 6 months are only £186, I've tried questioning water co as to how the bill can be over £1000 but the woman on the phone had no idea what she was…
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Water meter mix up query
What happens if there are two houses and one has a water meter and the other doesn't. The two water things (that you open to turn off the water) are next to each other outside the driveway of one of the houses. If one of the houses sells and this house does not have a water meter and the water company come out to fit one…
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whole house water softner or conditioner
my Kinetico water softener has broken down (resin tank leaking into water system). I have had it for 26 years and the last time I had an engineer to it was in 2001 so it has served me very well. I live in a hard water area and after having a water sotener I now desperately need soft water again. When I bought my kinetico…
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United Utilities now reporting to CRAs
There's some bad news if United Utilities supply you with water. They are now reporting their "customers" to the Credit Reference Agencies - CRAs. ( I hesitate to use the word "customer" here, because your relationship with the Water Company is not that of a normal customer, as we understand it). Please note that to carry…
