-
Severn Trent water complete lack of common sense
Hi everyone, First post on these forums - unfortunately our situation has gotten to the point that we need some knowledgeable guidance! Myself and my partner live in a fairly small one-bed flat in Nottingham and have lived together for approximately 2 years. Prior to this my partner was in the same flat on her own for…
-
Excessive water bill
Hi, I've received a water bill to close my account of £1086!!!!! I've lived in the property for almost 3 years and have paid around £500 in that time..... The charges for the last 6 months are only £186, I've tried questioning water co as to how the bill can be over £1000 but the woman on the phone had no idea what she was…
-
Water meter mix up query
What happens if there are two houses and one has a water meter and the other doesn't. The two water things (that you open to turn off the water) are next to each other outside the driveway of one of the houses. If one of the houses sells and this house does not have a water meter and the water company come out to fit one…
-
whole house water softner or conditioner
my Kinetico water softener has broken down (resin tank leaking into water system). I have had it for 26 years and the last time I had an engineer to it was in 2001 so it has served me very well. I live in a hard water area and after having a water sotener I now desperately need soft water again. When I bought my kinetico…
-
United Utilities now reporting to CRAs
There's some bad news if United Utilities supply you with water. They are now reporting their "customers" to the Credit Reference Agencies - CRAs. ( I hesitate to use the word "customer" here, because your relationship with the Water Company is not that of a normal customer, as we understand it). Please note that to carry…
-
Water Bills
Does anybody on here have water bills as confusing as those issued by South East Water. In October I received a "budget account statement" in which they proposed that my monthly payment should be increased substantially. It based this on a period from 29th October 2013 to 29th October 2013. Unsurprisingly the balance on…
-
Complicated water issue!
I was wondering whether anyone who works for a water company can help me. I have a leak in my water pipe under a neighbours parking space with a broken down car on it. Severn Trent Water (STW) have asked him to move it and the brakes had seized, gave him two weeks to fix it but he has gone away and often is away for six…
-
New build, never received water bill, developer never provided opening readings
Hi, I moved in to a brand new property in late 2011, that has a water meter. Upon completion, it was still very much a building site (uncompleted roads etc) and at that point I enquired about when we would start receiving a water bill. The sales person for the housing developer advised it would be when "the roads were…
-
Metered bills - How often?
I changed to metered billing on 11 March 2014 and I still havent had a bill through. I originally thought I would get monthly bills but this is obviously not that case. How often do people usually get metered water bills?
-
Guardian journo seeks case study who switched to a water meter
Hello, I'm a freelance journalist for The Guardian. Apologies in advance for touting for business - I have been given permission to post this by the MSE team. I'm writing an article about water meters, specifically whether they can save you money. The water companies are going to provide me with someone who switched to a…
-
Scottish Water, living alone, will getting a meter installed save me money?
The council tax includes £350 for water and sewerage If I get a meter installed, what will the £350 go down to? Living alone, 1 4 minute shower a day, and I only drink tap water
-
Huge water bill from 2008! Advice needed.
Hi and thanks in advance for any and all advice. The story is, I have been helping my mum to clean up her finances, and to my horror found out she has a water bill with Anglia Water for the amount of £1803. She says she was aware of the bill (which creeped up in 2008!!) and is adamant it is an error (which would make sense…
-
Thames Water WaterSure+ Application criteria process -one to watch?
Submitted application to Thames Water Received very vague grammatically incorrect letter back refusing my application on unclear grounds.. and i quote: "based on your current circumstances you don't qualify for help from these tariffs as your Thames Water bill does not account for 3% of your household income. / as you…
-
Water Meter refund?
Hi Thames Water had been previously charging me £50 per month (I live on my own), when I queried this they stated that the costs were based on the property rateable value and not usage. I have since had a water meter installed and am only using £10 per month worth of water. Can I claim a refund for the years of…
-
Paying too much for water?
We are a family of 2 adults and 2 children under 2. We've had a water meter fitted but we've only been in the property less than a year. Currently my water bill is coming up £235 for just 2 1/2 months! I can't believe we're using that much water, but basically the bill says we're using 105 cubic m of water in less than 3…
-
Water Meter going a bit mad?
Water Provider: United Utilities. Location: Tameside - Cheshire, Manchester According to my Water Meter - since it was installed on Friday 4th at about 1pm, my understanding is that it's saying i've used 938 Litres?? - can someone clarify that is what the Red Digits are saying. 00000,938 My 3 young children were here…
-
Water bill using meter...need advice.
Hi, A couple of years ago we were put onto a water meter, they cut our bill from £32 a month to £19 a month using the meter. Then they put it up to £38 a month. Today however I got a bill for £66 a month. They told me I had arrears because when they were charging me £19 a month at the beginning I wasn't paying enough. I…
-
Unadopted Sewer
I, along with a number of other households in our area, have recently received a letter from United Utilities telling me that we are due compensation because they failed to adopt the sewer serving our new build estate from the builders until 16 years had elapsed. They have offered 6 years worth of sewerage charges (approx.…
-
sudden water bill - newmarket, UK - confused!
I bought this property in newmarket, cambridgeshire during end of last year. I remeber the estate agent saying that there is no water bill in this area, but received a letter from anglian water last week asking whether this property is occupied & water meter readings which has first 3 digits filled by someone, but I don't…
-
Water bill up from £44 to £76 a month!
There are only two of us living in a semi-detached house (it was our first year in the house) so I was surprised to see my bill jump to £76 a month. That's nearly as much as our energy bills! Looking in more detail we were charged £299 for 177 units of water and £348 for 160m of sewerage, but as we 'only' paid £450 thats…
