UU chasing via email for payment after incorrect billing - now moved out

All,

Hopefully someone has some sound advice for me.

I moved into a flat (tenancy) last year and soon realised that the account UU opened for me didn't have the same meter number on that corresponded to my plot meter.

After receiving the first bill I contacted them to inform them of the incorrect billing and issue at hand. As a result, during my tenancy they put my account on hold, they sent me a £25 compensation cheque, they sent me final red letter reminders (just weeks after I received the cheque!), even phoned me to chase payment before eventually getting someone out to do the physical check that confirmed what I'd reported to them. Unbelievably (or believably), this was around 6 months into my tenancy with only another 3 to go.

I was contacted (by phone) to be told that I was right however they were unable to gain access to the other flat whereby the meter was incorrectly rigged up to, this despite them being given the contact details of the property company and landlords months earlier.

A month before I left the property and once I'd informed them of my leaving date I was again told that they had been unable to gain access to the other flat(s) and that the account was still on hold.

On my leaving date, I contacted them again to ask for an update and informed them that I was no longer resident there. I was told over the phone that the account would therefore have to be closed (Jan 2015).

I didn't leave a forwarding address but since have received emails asking me to contact them and secondly, today, stating I owe £190 and failure to pay within 2 weeks will trigger debt collection agency.

Quite simply, where do I stand and is there any advice that can be given. I haven't been presented with any bill, nor have I seen their calculations etc, just an amount in an email.

Thanks in advance

Comments

  • GingerBob_3
    GingerBob_3 Posts: 3,659 Forumite
    Odvan wrote: »
    All,

    Hopefully someone has some sound advice for me.

    I moved into a flat (tenancy) last year and soon realised that the account UU opened for me didn't have the same meter number on that corresponded to my plot meter.

    After receiving the first bill I contacted them to inform them of the incorrect billing and issue at hand. As a result, during my tenancy they put my account on hold, they sent me a £25 compensation cheque, they sent me final red letter reminders (just weeks after I received the cheque!), even phoned me to chase payment before eventually getting someone out to do the physical check that confirmed what I'd reported to them. Unbelievably (or believably), this was around 6 months into my tenancy with only another 3 to go.

    I was contacted (by phone) to be told that I was right however they were unable to gain access to the other flat whereby the meter was incorrectly rigged up to, this despite them being given the contact details of the property company and landlords months earlier.

    A month before I left the property and once I'd informed them of my leaving date I was again told that they had been unable to gain access to the other flat(s) and that the account was still on hold.

    On my leaving date, I contacted them again to ask for an update and informed them that I was no longer resident there. I was told over the phone that the account would therefore have to be closed (Jan 2015).

    I didn't leave a forwarding address but since have received emails asking me to contact them and secondly, today, stating I owe £190 and failure to pay within 2 weeks will trigger debt collection agency.

    Quite simply, where do I stand and is there any advice that can be given. I haven't been presented with any bill, nor have I seen their calculations etc, just an amount in an email.

    Thanks in advance

    Unfortunately I can't advise you on the most pressing matters, but for future reference I'd give you this advice:

    NEVER furnish water companies with personal details such as full name (surname is all you should give them), DoB, previous address or any contact information such as phone numbers and email addresses. They will ask for all of this, so that they can report your account to the credit reference agencies. This is a new phenomenon, and a thoroughly bad one. It means they can blackmail you to accept whatever s**t they throw at you on pain of trashing your ability to get credit. Yours is a good case in point. They could very easily report erroneous data to the CRAs which could, worst case, stop you getting a mortgage.
  • Cardew
    Cardew Posts: 29,034
    Name Dropper First Anniversary First Post Rampant Recycler
    Forumite
    edited 4 May 2015 at 5:07PM
    Contact The Consumer Council for Water and explain the problem; they are really excellent.


    http://www.ccwater.org.uk/


    Normally a phone call will suffice(followed with an email giving details) and they usually sort out problems like yours very quickly.
  • Odvan
    Odvan Posts: 5 Forumite
    Thanks Cardew - will give them a whirl.
  • spiro
    spiro Posts: 6,403
    Name Dropper First Post First Anniversary
    Forumite
    If it is valid bill in law they can chase for 6 years. You don't say if you paid any money to UU while you lived there.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Odvan
    Odvan Posts: 5 Forumite
    Just to update and again thank Cardew for tipping me the wink re CCW.

    After contacting them they raised a case for me with UU informing me of the questions they had put to them etc.

    Didn't hear anything for over a week then an acknowledgement from UU that they were 'investigating'.

    Last night I received the outcome of their investigation that ultimately resulted in a credit on the account for the whole amount. So, written off and no debt chasers.

    Ain't the internet ace! :beer:
  • Cardew
    Cardew Posts: 29,034
    Name Dropper First Anniversary First Post Rampant Recycler
    Forumite
    Thanks for the update.


    The CCW are excellent at sorting out genuine problems.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606.1K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards