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Water bills

For questions about water supply to your home.

Water Bill Query
Hello all, I moved into a new flat last month. I rang the utilities companies to tell them and the water company wants me to pay a full years rate by the 1st of February, even though I wasn't living at the property in April-July. They then say they will send me a new bill in April next year and as I am moving out at the…
Water meter on my land.
Hi all. Just back from hols to get a request from water co to fit meter (no problem with that). However they need to put it on my land. In front of my house is a paved (small bricks in a mosaic) about 4 x 4 meters. House is in effect terraced (I say in effect as there is a garage port to one side but that is not mine). 1/.…
Thames Water - Changes to Direct Debit
Hi Guys, Not sure this is the right area to post to, if not please can someone point me in the right direction :) I have just checked my bank statement and realised Thames Water have changed my direct debit, and not notified me of this. I am going to call them up to complain, but want to know where I stand on this. Can…
Hose Pipe Horror! Help
I went away for 3 months to stay with my daughter, our trusty neighbor looked after (watered) our plants & bushes etc.) When we got back at the end of July I did a water reading as I always do, I couldn't believe my eyes! it said I had used 40 units in the 3 months we were away!!! Our neighbour had told us he thought he…
Southern Water--Huge Meter Bill Caused By Leak
Southern Water changed our whole road to meters in January. There are just two of us in a detached house and we pay £45 a month, estimated as a new meter but expected to go down when reviewed. Got a letter today to say we are using 2000 litres of water a day and our yearly bill will be around £200 a month, £2400 a year!!.…
Just moved: shocked at water bill increase
Hi, Ive just moved home in the same town, must be a mile and half away from the old home. As we are in the same town with same suppliers, I presumed our water bills would remain the same too. I got a shock when one water bill has gone up by £5.50 per month (for supply) and nearly £15 per month (for waste). cant work out…
Anglia Water Customer relations - an update
Anglian Water Customer Relations - an update I attach copies of posts made in July 2012 & July 2013 Since July 2013 I have paid another £598.04 in charges. So the current position is that I have paid £1107.07 to Anglian Water over the last two years and many thousands of pounds over the last twenty nine years.…
Sold the wrong size
I bought 2 bras from a local retailer in a sale due to her relocation. I askedfor a particular size. She bever asked if I had worn the brand before, nor did she explain that she was selling me a diffetent size due to the way that brand fit. I had worn thebrand before, therefore knew my size. She did ask me to try it on but…
South Staffordshire Water- Messed up my garden refuse to pay compnesation
Hi South Staffordshire Water dug up my garden in order to do some maintenance. They left it dug up for a few months. When I complained and asked for £100 as gesture of goodwill they said "The new tenants didn't mention it when they called so we won't pay a penny." Very unreasonable IMHO. Anything I can do?
Water bill too high?
Hi, I live in a 2 bedroom new build house and wanted to see opinion on how much I should be spending a month on water.... No dishwasher Rarely have baths 2 of us plus baby and dog living in house No outdoor hose or tap we pay nearly £50 a month - does that sound excessive?
Severn Trent water complete lack of common sense
Hi everyone, First post on these forums - unfortunately our situation has gotten to the point that we need some knowledgeable guidance! Myself and my partner live in a fairly small one-bed flat in Nottingham and have lived together for approximately 2 years. Prior to this my partner was in the same flat on her own for…
Excessive water bill
Hi, I've received a water bill to close my account of £1086!!!!! I've lived in the property for almost 3 years and have paid around £500 in that time..... The charges for the last 6 months are only £186, I've tried questioning water co as to how the bill can be over £1000 but the woman on the phone had no idea what she was…
Water meter mix up query
What happens if there are two houses and one has a water meter and the other doesn't. The two water things (that you open to turn off the water) are next to each other outside the driveway of one of the houses. If one of the houses sells and this house does not have a water meter and the water company come out to fit one…
whole house water softner or conditioner
my Kinetico water softener has broken down (resin tank leaking into water system). I have had it for 26 years and the last time I had an engineer to it was in 2001 so it has served me very well. I live in a hard water area and after having a water sotener I now desperately need soft water again. When I bought my kinetico…
United Utilities now reporting to CRAs
There's some bad news if United Utilities supply you with water. They are now reporting their "customers" to the Credit Reference Agencies - CRAs. ( I hesitate to use the word "customer" here, because your relationship with the Water Company is not that of a normal customer, as we understand it). Please note that to carry…
Water Bills
Does anybody on here have water bills as confusing as those issued by South East Water. In October I received a "budget account statement" in which they proposed that my monthly payment should be increased substantially. It based this on a period from 29th October 2013 to 29th October 2013. Unsurprisingly the balance on…
Complicated water issue!
I was wondering whether anyone who works for a water company can help me. I have a leak in my water pipe under a neighbours parking space with a broken down car on it. Severn Trent Water (STW) have asked him to move it and the brakes had seized, gave him two weeks to fix it but he has gone away and often is away for six…
New build, never received water bill, developer never provided opening readings
Hi, I moved in to a brand new property in late 2011, that has a water meter. Upon completion, it was still very much a building site (uncompleted roads etc) and at that point I enquired about when we would start receiving a water bill. The sales person for the housing developer advised it would be when "the roads were…
Metered bills - How often?
I changed to metered billing on 11 March 2014 and I still havent had a bill through. I originally thought I would get monthly bills but this is obviously not that case. How often do people usually get metered water bills?
Guardian journo seeks case study who switched to a water meter
Hello, I'm a freelance journalist for The Guardian. Apologies in advance for touting for business - I have been given permission to post this by the MSE team. I'm writing an article about water meters, specifically whether they can save you money. The water companies are going to provide me with someone who switched to a…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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Water bills

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