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eHarmony - rip off cancellation policy - £65 for 10 days use
I'm a long term MSE user and forum contributor but to protect my identity, signed up with a new username so I could highlight an issue with eHarmony's dreadful refund policy.After being single for a few months, I signed up to eHarmony for a year to expand my social circle. I carefully read the T&Cs, especially the 14 day…
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EMR (East Midlands Railways) - 'Build Back Better Competition' withdrawn
After taking a wealth of customers' marketing ideas and input earlier this year, EMR (East Midlands Railways) have ever so quietly withdrawn their ‘Build Back Better Competition’ that promised a winning entry £5,000. Nothing was sent to entrants to explain why it has been withdawn, and those who query it on social media…
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Virgin Broadband costing elderly couple £70+ pm
My mum is 81 and partially sighted, dad is 80 and never even used a computer. I do all the online things for them, shop around for their annual bills but I has no idea that their Virgin broadband had never been reviewed and was now over £70 pm. They use the phone and my mum tries to have a squint at Facebook so they are…
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Camping World -Price match not price matching
When is a price match promise not a promise? Camping world show a link to their price match promise so I thought I'd use it as you can purchase a three year warranty with them. Item was £699 with them and £599 with competitor. Filled out the online form and very quickly got a refusal. For the life of me I couldn't see…
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What has happened to M&S customer service?
There is no longer an email address on the site for complaints.The chatline is useless, phone queues are at least 15minutes long now.If you do find an email adress they respond on one with no response facility so closing down the complaint. I cannot browse on Chromebook because the photos are all blank.Can't get an answer…
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Whats is happening to AVRO Energy?
i have called several times over the last few days and whether you are a new or existing customer, the phone line just plays continous music. It is as if they have turned the phones off. i am trying to leave them but they blocked the move. i have tried emailing and phoning but i do not get a response.
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openreach
We are moving home on 29th June. We gave plenty of notice to Plusnet our phone and broadband provider. However when they put in the order for our new place they can't action it because the line is classed as in use and not due to be disconnected til 22nd July. Our seller of the property has contacted them to say they were…
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BEWARE - washing machine insurance cold calls
Just a heads up to this very convincing cold call - not exactly a scam as company does exist, but is just a cold call. Had call last week - 'courtesy call' to check that my Hotpoint washing machine was working well. Don't have a hotpoint, so said yes it was and hung up. Today call from well spoken English man to say that…
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Triwa watch hands fell off when battery was replaced.
Sounds like a joke! unfortunately not, my husbands Triwa watch, out of guarantee , only a couple of years old but rarely worn. noticed when he wore it the other day the battery had stopped, dropped in to a jewellers and tried to get it replaced. Usually this isn’t a big job for most makes. however there was a slight…
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Hermes Waste of time
We were expecting a parcel yesterday we had it on next day delivery and paid the extra cost we got an email from them to say they tried to deliver between 7:23 pm but nobody was in it was an absolute lie we have cameras on the house that activate with motion sensors and record 24 seven we checked back through it all nobody…
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Post Office not automatically renewing money travel cards
My Post Office Money Travel card was only valid until May 2021 and I hadn’t received a new one . I rang to order a new one and asked why It hadn’t automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically. This is ridiculous…
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Banking App Scam
*moved to consumer rights* Hello, I’m embarrassed about this but it’s important to get it out there. Sophisticated and naive. Someone has used a “prank bank apk” on me where the app simulates a bank account (but it’s fake). The app can be modified to look like any UK banking app. The scammer uses a confidence trick to give…
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United Carpets - beware of their carpet-fitters!
Be very wary when using this company to buy your carpet. They don't use their own fitters but instead contract out the fitting to self-employed, and very poor quality fitters. Unfortunately, this means that there is nothing you can do if there are problems with your fitting. The fitter we had dragged the new carpet across…
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Hermes terrible dismal bad none existent customer service
Hermes lie and say they have collected parcel when it is sat in my hallway. It has now been a week and despite being promised collection yesterday- nothing! No collection, no communication, NOTHING! Im told it will be collected today, yet tracking shows it already has??? Holly is beyond useless for anything other than a…
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Rent Tracking - Canopy/Experian
Just wanted to give some feedback of my experience of rent tracking with Canopy. I saw in my weekly email from MSE that rent tracking was available with Experian/Canopy and as I always pay mine on time I decided it would be a good idea to sign up for this. Sadly, despite giving permissions for open banking with my bank,…
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Amazon price increase 78% in 2 days
One of the most amazing price increases I've seen. Ordered item from Amazon on 28 June. Sent delivery tracking details showing delivery due on 1 July. Hadn't realised it was coming from Amazon depot in Germany, so no import hold up there. Went on line to check delivery information and found the item that I was charged…
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Praise! Flat Cats
Huge praise for this company, and to Dominic, the owner, who gave us a discount today, as we're "long-standing" customers. They make mesh covers for your windows to stop your cat from jumping out. We buy them to stop other cats from jumping in our kitchen window, and we bought another today to try to prevent our son from…
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Scammed - can my bank help?
In mid-March of this year, I fell victim to a scam investment site. Exactly the scenario on Good Morning Britain this morning (30 June 2021) with Martin Lewis. At the end of the interview with a teacher scammed out of £120,000 it was stated the bank helped her get half the money back. I have been silent about my loss of…
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Uber Eats: Scammer Used My Account & Payment Card
Hi all, first – I'm new here so hope this is the right forum for this thread. Looking for advice if anyone can help. Early last Sunday morning, someone got into my wife's Uber Eats account and placed several orders totalling £430 that were charged to my debit card. The orders were to addresses in London and we live in…
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Coverteam direct - home appliance insurance
Hi all, I seeking some advice. Has anyone had any dealings with coverteam direct? They provide home appliance cover and my elder mum has just renewed a number of appliances with them. However they keep constantly calling trying to pressure her to take out cover for the roorlf and ceilings, which she does not need because…
