EDF Automated Overcharge
We pay a fairly decent amount for our energy as we are a family of four, mainly working from home, lots of computers, etc, and an electric car that my husband uses for work. We got a fairly good deal, after shopping around, and are actually on a special electric car tarriff and paying £166 per month (for electric & gas), but are £200 in credit in the run up to winter.
We received an email this morning from EDF saying that, following a review of our account and meter readings (which are automated), they're increasing our MONTHLY payments to £705!!!!!
Needless to say, I freaked a bit, went to their website, double checked bills, etc, and then tried to contact them via the webchat however, after a whole bunch of to and fro, they refused to talk to me, because, although I normally put my name down on utilities (because I'm the one organising them etc), this time I put my husbands name on, because there is the possibility we have to prove ownership of an electric car (although they've not asked for any).
Anyway .. finally got through to them, and after some time they confirmed it was a "technical error" .. although still persuaded me to up my direct debit payments to cover increased winter costs. They said that at the next review in May, if my account was more than £40 in credit, we would receive a refund.
I pushed further on the "technical error" and they could not say what had caused it, only that it was done automatically by the computer system. So my concern now is that, as they don't know what caused it, and because it's automated, even though I was promised it won't happen again, I can't see why it won't. I understand it probably won't to us .. because that 6 monthly review date has now passed - but anyone else going through a review might want to double check their payments.
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