Bin Not Emptied Vent

Today was bin day.  Bins placed at end of drive last night.  Looked out of the window this morning and all bins had moved around so they had been emptied ..... or so I thought.  Went out to bring them in, quick open the lids to check - green general bin, check - purple plastic / tin bin, tinfoil pie case stuck in bottom but OK - blue paper bin, still full.  Look around and neighbours have taken theirs in so they didn't send separate trucks for the recycling.  Strange I thought as the bin had been moved and the lock clip had been undone.  So, I phoned the council.  After pressing through several menu combinations I eventually get through to a "helpful" lady.

My paper bin has not been emptied
Name and address please and I will pass it on
What happens now ?
We have a policy of no return visits
My bin is full, what can I do ?
You can make an appointment at the recycling centre and take the waste there (Yes, we have to make an appointment to visit the dump since they spent a Covid fortune installing number plate recognition barriers so they have to justify it and you have to drive as there is no pedestrian entry)
So because you failed to do your job I have to correct it at my expense and inconvenience ?
I can put a note to collect any extra next time
Where will I keep another three weeks worth of loose bits of paper ?
I don't know
Thank you for your "help"

Now breathe

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Comments

  • emmajones1976
    emmajones1976 Posts: 1,345 Forumite
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    edited 15 November 2021 at 3:38PM
    molerat said:

    Where will I keep another three weeks worth of loose bits of paper ?


    In your main waste bin? My paper bin gets full ridiculously quickly and is only emptied once every FOUR weeks, sorry to say once its full any more paper waste goes in the general waste bin which gets emptied every two weeks, I dont feel bad about it, the council can provide me with a bigger paper bin if they want but they dont offer to do so.
  • Brie
    Brie Posts: 9,838 Forumite
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    Temptation is to take it to city hall/council offices and dump it all there on their front step.  which would probably get you arrested.

    Practical thought.....leaving anything that might need to go into recycling at the supermarket.  Cereal boxes etc.  That's what I've seen done in Germany. (or was it Belgium??)
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • molerat
    molerat Posts: 31,798 Forumite
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    edited 15 November 2021 at 3:45PM
    All 3 of ours only get emptied every 3 weeks and I did suggest the green bin !  Likely I can manage another cycle by climbing in and stomping it down.  The worst thing is the general tone of the conversation was "tough", typical of any dialogue with the council.
  • Brie
    Brie Posts: 9,838 Forumite
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    I have also been known to take paperwork into the office where they have massive secure recycling blue bins.  So all my old bank statements etc are neatly disposed of without me having to shred them. 
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • molerat
    molerat Posts: 31,798 Forumite
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    edited 15 November 2021 at 3:52PM
    The worst problem is the typical attitude.  In my previous lives if I didn't do my job properly
    Job 1 - someone could die
    Job 2 - minimum of a severe talking to from the boss
    Council don't do their job properly - so what !
  • emmajones1976
    emmajones1976 Posts: 1,345 Forumite
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    edited 15 November 2021 at 3:56PM
    I sympathise but they would have to spend taxpayers money to send a van in your direction to empty the contents of one bin, its not very good value for money. Yes obviously it wouldnt be an issue had they done it correctly the first place, but here we are.

    They wouldnt be able to do it on the same day next week as the van that day will be set up to collect general waste, or garden waste, or whatever.
  • Jenni_D
    Jenni_D Posts: 5,108 Forumite
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    Have you checked with your neighbours whether their paper bins were actually emptied?
    Jenni x
  • molerat
    molerat Posts: 31,798 Forumite
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    Jenni_D said:
    Have you checked with your neighbours whether their paper bins were actually emptied?
    Yes ........................

  • Jenni_D
    Jenni_D Posts: 5,108 Forumite
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    Thanks. Just asking, as your OP says you noticed that their bins were taken in but not that you'd check if theirs had been emptied. ;) 
    Jenni x
  • IvanOpinion
    IvanOpinion Posts: 22,171 Forumite
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    This happened to us last year and we had a similar experience with our local council "help" centre.  I just started putting rubbish into whatever bin I could find space - just make sure the correct stuff is at the top when they open it.
    Past caring about first world problems.
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