Boots 3 for 2 offers

finnamore
finnamore Posts: 2
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edited 7 November 2021 at 9:19AM in Praise, vent & warnings
Having selected and paid for 6 Christmas presents on Boots the chemist 3 for 2 offers for my 84 year old mother in law I received a message that one item was not in stock. There was no offer of an alternative item or refund. This is poor customer care and I feel the marketing needs to be rebranded as follows ‘ 3 for 2 all being well or 5 for 6 with a fair wind or 2 for 2 if the gods are against us! Shame on you Boots the Chemists.

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  • sarah1972
    sarah1972 Posts: 18,808
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    finnamore said:
    Having selected and paid for 6 Christmas presents on Boots the chemist 3 for 2 offers for my 84 year old mother in law I received a message that one item was not in stock. There was no offer of an alternative item or refund. This is poor customer care and I feel the marketing needs to be rebranded as follows ‘ 3 for 2 all being well or 5 for 6 with a fair wind or 2 for 2 if the gods are against us! Shame on you Boots the Chemists.
    Complain to Boots, they will sort it out for you or just take 2 items into store, get a refund and re buy them ?
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