Boots 3 for 2 offers 7 November 2021 at 1:54AM edited 7 November 2021 at 9:19AM in Praise, vent & warnings 1 reply 223 views

finnamore

Having selected and paid for 6 Christmas presents on Boots the chemist 3 for 2 offers for my 84 year old mother in law I received a message that one item was not in stock. There was no offer of an alternative item or refund. This is poor customer care and I feel the marketing needs to be rebranded as follows ‘ 3 for 2 all being well or 5 for 6 with a fair wind or 2 for 2 if the gods are against us! Shame on you Boots the Chemists.

sarah1972

finnamore said:

Having selected and paid for 6 Christmas presents on Boots the chemist 3 for 2 offers for my 84 year old mother in law I received a message that one item was not in stock. There was no offer of an alternative item or refund. This is poor customer care and I feel the marketing needs to be rebranded as follows ‘ 3 for 2 all being well or 5 for 6 with a fair wind or 2 for 2 if the gods are against us! Shame on you Boots the Chemists.

Complain to Boots, they will sort it out for you or just take 2 items into store, get a refund and re buy them ?