MyHermes stolen parcels, bad delivery behaviour - how to fix?

t8769 Posts: 372 Forumite
First Anniversary Combo Breaker First Post
edited 15 November 2021 at 6:33AM in Praise, vent & warnings
Delivery drivers in our area leave parcels out on the street when no one is home, so they are stolen.
This happens regularly.
This week a parcel was left at the wrong address by the MyHermes delivery driver.

Anyone know how to complain about this?
It is impossible to talk to anyone through the website. 
There is something seriously wrong with MyHermes deliveries in my area (well not for theives).

We end up paying for the stolen items, as it is almost impossible to do anything about this.

Thank you


  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    In writing pen and ink to head office .
  • p00hsticks
    p00hsticks Posts: 12,979 Forumite
    First Post Name Dropper Photogenic First Anniversary
    edited 15 November 2021 at 11:20AM
    a) as JJ Egan says - compain in writing to head office
    b) Be more vocal with retailers if and when you don't receive goods - it's their responsibilty to ensure the goods get to you.
    c) Make it clear to retailers that you will not purchase from them going forward if they use MyHermes as a carrier
    d) create a safe place somewhere where you can tell carriers where to leave parcels.
    e) Get goods sent to a different address where you know someone will be in to receive it (or use a 'click and collect') style service
    f) Be prepared to pay more for a better / faster / safer tracked delivery service
    g) change your shopping habits to puchase goods in person rather than online.
  • rollingmoon
    Like you, Hermes have dumped parcels outside my house, in full view of the road, from where they have been stolen. Nowadays, I always contact the retailer and check which delivery service they use before purchasing. If the answer is Hermes I politely explain why I won't be shopping with them, and buy elsewhere. This will probably have no effect, but it's better than doing nothing.

  • [Deleted User]
    If you're not shopping with a large retailer you can ask if they'd post it using different couriers.

    Hermes offer cheaper posting rates so as this keeps the customers, overall, spend down it appeals to some sellers/shops/customers - and the result is you get shoddier service.

    I've learned, through Hermes experiences, to ask if a different posting service could be used and sometimes it's been possible.
    I choose DPD or Royal Mail, if given it.
  • SevenOfNine
    SevenOfNine Posts: 2,358 Forumite
    First Anniversary Name Dropper First Post Photogenic
    I contacted the retailer & said my goods hadn't been delivered, though the Hermes tracking said "handed to resident" - we were IN waiting for it. Hermes kept arguing that it had been delivered & the retailer was initially stubborn, so I involved my bank. I was not left out of pocket by the antics of Hermes or the retailer.
    Seen it all, done it all, can't remember most of it.
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