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Contacting Scottish Power without an account number
Can anyone suggest how one can contact Scottish Power without an account number? I informed them of my tenant moving in, they promised to send a welcome pack. My tenant never received one. She has tried emailing them and calling them, but when she calls, the automated phone services always asks for an account number. She…
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Open Fire Query
We have an open fire we burn coal and logs on. Recently the rendering in the surround has started cracking and crumbling. We’ve had someone out twice to re-render it but the same keeps happening. Any advice on a stronger materiel to use and if the fire is safe to use as it currently is?
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New home cheapest energy with British Gas
Hi everyone. Sorry if I'm sounding daft on this one. I move into a new build shared ownership next week and the utilities are with British gas. I'm happy about that as I would choose to go with them anyway. My question is.. with me starting afresh with them, how do I get onto the cheapest tariff? Do I just ask for this…
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metric gas meter being billed as imperial
My gas meter is metric, but every time I change supplier they always bill reading as imperial, always takes months to persuade them, with hours of explanations, photos of meter, etc. etc. Is there a central meter register that can be amended? How can I ensure a new supplier knows meter is metric?
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SSE thtc
I’m on this tariff but was told to keep my Emerson heater on all the time but I only use two sink fulls of hot water a day,feel I’m just wasting money got my 12week bill and it’s just shy of £900 couldn’t believe that. there is a switch by the tank upstairs but also a circuit breaker labelled water heater,do I just turn…
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Eco 3 grant - new boiler scheme
I couldn’t figure where to put this and it’s been a LONG time since I’ve posted (if ever) so I’ve been told by a chap who does the green homes grant that we are also eligible for a free boiler - through Eco 3 - thing is, they are applying on my behalf so want my DOB, I can’t figure if this is normal or not? An installer…
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Cost of Central Heating
Hi all, We've recently moved into our first home. It's a 1955 2-bed semi-detached bungalow, with cavity wall insulation, fibreglass loft insulation (between roof joists), and polystyrene board roof insulation (between roof rafters). We have a Potterton Profile 40e conventional boiler. I think it was installed around 25…
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Moving into a new home - housing association
Good afternoon. I've just moved into a new build property owned by housing association. They gave me phone number to eon and meter reading to phone them and sort out the bill for me as a tenant. When I ring them I will be most likely put into standard, most expensive tariff. Should I instead go through Cheap energy club or…
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Keep solid fuel CH or replace with electric?
We live in a rural semi. We currently have solid fuel heating, using a multi-fuel stove. We have looked at all the alternatives. The only other option is an electric wet system. We can’t have any other option due to external space and construction. We have insulated as much as possible. Solid fuel = messy, requires filling…
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Oil filled radiators
I own a one bed flat and I'm thinking of replacing the two wall mounted panel heaters (both Stiebel Eltron CNS 200s) that we have in the lounge and bedroom respectively with wall mounted oil filled electric radiators with thermostats so that they kick in when the temperature gets below a certain levek. Is this my best…
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Heat pump to replace Economy 7?
Hi All I am looking for some advice, if you can help. My mother currently has Economy 7 storage heating in her home (she has under floor heating in the kitchen), which is both expensive and inefficient in heating her home and we are looking at an alternative heating system. There is no gas supply on the estate, so a boiler…
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Air source heat pump costing loads in electricity.
I'm hoping someone here might have some ideas for us before we're broke or frozen! We moved into a house in June last year, it's a 1930s semi but with a new extension making it a 4 bed. 1700sq ft. Its got an air source heat pump and underfloor heating throughout and it's been great all summer with solar panels for the…
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Old storage heaters again
After a frustrating search in the web and calls to Dimplex sellers/customer services/technical department I was unable to determine the wattage of a 12-15 year old storage heater without knowing the model, which, I was told can only be found "by opening it" (!!!!). The beast measures 78.5cm x 69cm from the floor and in a…
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Single person, 2 bed bungalow - size of LPG tank?
Hello, Is there anyone out there who could give me an idea as to what LPG tank capacity would be recommended for a person living alone in an off-grid 2 bed bungalow? Or could point me in the direction of relevant websites? I'm used to mains gas so this is all new to me. According to my last dual fuel statement, I used…
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Are Avro Energy Mis-Selling?
My energy plan was due to end in January. Prior to this in December Avro emailed me with a renewal quote which was reducing my bills from £122 per month to £77...using the last years consumption figures I checked the energy club and it looked like they were on par with what was out there so decided to stay and accept. £77…
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Heating system and control
Hi all, I recently purchased a new house and just trying to sort everything out as you do, I was hoping someone on here could help out as the heating control is well, outdated to say the least, i have added a picture so you all can see, I've tried searching for this control unit but haven't found anything close, im wanting…
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Yorkshire Energy
I am a former customer of Yorkshire Energy and am still waiting for my final bill and credit which is quite a substantial amount. I am interested to know if any others have received their final bill and credit since I am getting no where with Scottish Power. They just advise that I have to wait but for how long?!
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Best alternative to gas central heating in 3 storey house with an old boiler and microbore pipes
So, the boiler is very old and will likely need replacing soon. Bearing in mind, the new regulations against gas boilers - I am investigating my options. I am not sure that a heat pump would work in my property as I have microbore pipes (extra small pipes) that tend to clog easily. Ideally, I would like to bypass the…
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They put too much oil in the tank
I recently ordered 500ltr of home heating oil via boiler juice. The oil company allocated delivered on time. A couple of days later they called me and said they'd delivered 700ltrs ( 200 more by mistake). I cannot visually confirm this and there's no paperwork. They are hastling me for payment and say they'll send proof…
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Query re. Cheap Energy Club
Is it possible for a relative to set up an account with the Cheap Energy Club, on behalf of their brother. He does not have broadband or the use of a computer or smartphone.
