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Help link boiler guarantee
We purchased a boiler through the helplink scheme 9 years ago as we were short on cash at the time. The Worcester boiler has been very good to be fair but when we had it serviced today the independent plumber said the heating exchange had gone. As helplink is no more I called Worcester direct and they advised the part is…
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Towel rails won't heat with water only
Hi, just wonder if someone can help. For 15 yrs (with megaflow system) our towel rails heated up with water system so we had warm towel rails all summer - fab. Then last year our boiler started playing up and ever since then the towel rails will only heat up when the central heating is on, which means cold rails all…
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Storage heater alternative.... Infrared vs lpg vs Air source heat pump
We've just moved into a 5 bed detached house with 30 year old storage heaters and an electric immersion heater. Obviously very expensive to run. It's got a couple of big living areas, and it's definitely not a passive /air tight house. We're trying to find an alternative way to heat the house and hit water, whatever is…
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Moving House but contact ends this month
We are with British Gas and our contract ends on 31st May. two weeks ago we had an offer accepted on our house, so we will be moving AFTER our contact ends, am I right in thinking as long as the new contact has no exit fees we can move with no problem. And a further issue we are currently on a dual fuel contract and the…
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How to reduce running costs for Aga Dual control
Hello - as part of a recent house refurbishment, we bought an Aga Dual Control which Mrs. NewNoel loves, as it is on on 24/7 and keeps the kitchen toasty warm and you dont have to wait for ovens to heat up, saves on a spin dryer, etc. My concern is the running cost. The kitchen is very large on the ground floor of a large…
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Improvement to Cheap Energy Club
The club is brilliant, but has one flaw. Energy companies do not inform MSE about some of their best tariffs so these can't be considered. So I get frequent emails offering me a lower tariff but when I compare the rates they are actually no better. I could unsubscribe, but better would be if members could enter their…
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A year with British Gas as my supplier for my Gas and Electric (Dual Fuel)
A year with British Gas as my supplier for my Gas and
Electric (Dual Fuel) * June 2020. I received confirmation emails my account was set up and my monthly payments (direct debits) were based on my own gas and electricity usage estimates which I gave British Gas at the start of my 12 month contract. Gas 9,550 kWh…
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Flogas - Complaints Process
Morning! I wonder if anyone has any experience of taking a complaint with Flogas further. We are currently in the process of going through the complaints process. We had a tank installed by Flogas Jan 2018, and were on a 2 year contract at 38ppl. That ended in Jan 2020, they apparently sent us a letter (which they have…
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Combi Boiler gas consumption confusion
HiOur Combiboiler apart from providing central heating is also set up to provide hot water by the 300L indirect unvented cylinder.At present boiler powers on twice a day to provide hot water and again twice a day to provide central heating-but at different times.Hence our gas bill is higher.I was wondering if I could get…
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Log burner fan
Afternoon All I've been looking into one of these and will go get one. My question is, are two fans better than one? Put them both in each corner, or do I just need one? Kind regards James
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British gas huge bill at the end of year!
I joined British Gas in December 2019. I gave them my previous Kw usage and they set me up as £77.50. I live in a 4 bedroom house and have gas centre heating. I paid 77.50 for 10 months and they put my D/D up 180.00 I was only able to pay £150.00 plus I did pay an extra £100 to get my payments down. My contract has now…
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Who is responsible for the gas pipe on your land, leading to the gas meter?
The yellow gas pipe in our front garden is approximately 3-4 inches below the soil. This makes it tricky when weeding !, it then leads to the gas meter. Contacting British Gas, they say, it’s our problem as it’s on our land, our current supplier doesn’t want to know, who’s responsible for making it the correct/ safe depth.…
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Changing boilers
I live in a village where there is no gas so I have a oil boiler recently, I have been thinking of changing to an electric boiler more for cleaner energy but I do not know if it is going to be more expensive I would be interested in peoples thoughts
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Accidental delivery of oil- we didn’t order it!!
Hi! We are in N.ireland and in February we had a delivery of 800l that was meant for our neighbours house. I rang that night and told the company and they said they would be in touch but haven’t until tonight. in the meantime, we have discovered that our oil tank has a crack in the bottom ?? Caused by the huge fill of oil…
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Parkray 111 advice
I'm looking for some practical advice about using the Parkray 111 roomheater in the house I'm renting. I just can't get my head round it!! I have been using wood or multi fuel stoves most of my life to heat my homes but this is different as it is designed to transfer heat through the back to activate the boiler. The…
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Electricity takeover blocks change
I recently received an email from NPower Select informing me that my contract is coming to an end (see below). I decided to change to SSE. All was going well until now when I received a letter informing me that I can't change because another energy company registered to switch my supply. I've found out that NPower Select…
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Switching Fuel provider
I have switched Fuel provider several times of the years and have had no issues what so ever, but this year I switched from Utility point and iwas in credit for over £300. I left in Febraury and still havent recieved my money back. I have contacted them twice about the issue and have requested emails with regards to what…
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Moving into a house heated by LPG - calculating remaining LPG in tank
Just about to buy a house heated by an LPG heating system. A new experience for me. Seller is wanting to negotiate a price for the remaining fuel in the tank. I've offered to pay for the fuel at the current rate given by the current supplier which is 36.9ppl. 600 X 0.369 = 221.40 (£220.00). I understand that there is a…
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Simplicity Energy. Anyone else having problems?
Have been in contact (online chat) with BG Evolve, and have e-mailed Simplicity Energy in order to establish the status of my transfer nearly 11 weeks after it was announced that Simplicity Energy had ceased trading. It would appear that as I had previously been a customer of BG Evolve (on my mothers property whilst we did…
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Avro
I moved in my house 5 weeks ago and have not received any energy bills from the supplier who is avro. I tried ringing them to set the account up but they only answering emergency calls. I have emailed them few days back and have a ticket number and hopefully they should respond soon. I wasn’t aware when I moved in who was…
