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Ebico and British Gas problems - which company is responsible and what is Ebico exactly?
I was an Ebico customer. Ebico went out of business and the account was taken over by British Gas. I had an unresolved dispute with Ebico about billing before they went out of business. There is now a further issue with regard to a final bill from Ebico which British Gas have charged me. Next, after my account has gone to…
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PFP Energy tariffs
I have signed up for PFP Energy Greem Energy Summer saver. MSE Cheap Energy Club showed PFP Green Variable S2 online as way cheaper than my current tariff, Bulb Vari-Fair. PFP told me that their Green Summer Saver tariff was the same price but online comparisons are not showing this...does anyone know if I have in fact…
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Electric oil-filled wall-mounted radiators
Hello all, I'm looking at replacing our old storage heaters for an alternative wall mounted radiators with 7 days timers and thermostats, oil filled would be ideal as we have found those were completely noiseless hence suitable for bedrooms. Storage heaters never worked for us and we have removed those at our previous…
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LPG usage on a 4 bed 10 year old house
LPG usage on a 4 bed 10 year old house. Been in the house less than a year. Previous house was Oil. We have used approx. 2051 litre since December. Is this usage high?
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What will happen to rural (off gas) heating options? What should I go for??
Advice please 🙂 - I am a single father of two young daughters. I work full time and don't qualify for any benefits / income support etc. Not wealthy but government aren't going to help me at all. We live in a small cottage in a rural location. We have no mains gas out here. We have a heating oil fired central heating…
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Ground source heat pump and the existing pipes!
Iam hearing alot these days about Government plans to phase out gas boilers in favour of the new boilers(what ever they call them). We have just completed a 3 years house refurbishment job which cost alot of money, tears and sweat and it included tiling the ground floor twice within 2 years (Cowboy builders messing up…
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Simbio Energy.
How can I change my tarriff from Simbio when it is not listed in the energy club? I am on Fair and Green variable renewal B5.2, and they are going to change me to Fair and green variable renewal B5.3 on 1st July, which is a steep 17.535 pence per KWH and 28 pence per day standing charge. I am trying to get a good…
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Energy company scamming us
I was with Eon and switched to S hell. I gave both companies the changeover meter reading. Eon handed on to shell a vastly inflated (over 2.5 times my usage) fictitious reading. Then tried to claim this £800 deficit from me. Then I got caught between shell and eon, shell also using a much lower start fictitious reading. It…
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Energy Club's 'no exit fee' option does not work for PFP contracts
For several years I have used the Energy Club to to either find a good price or do the switch. Difficulties were rare until I tried PFP's 'Fixed - May 2022 - Green v1' a short while ago. The first problem was that PFP refused to honour their energy holiday promise and so I left after less than two months but PFP are now…
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Oil fired boiler in Narnia
We have an oil fired boiler which has become increasingly cranky. The pump has been replaced, it's better, but we still have an intermitent fault. The house had an annex we let as an Airbnb, the boiler is located through a door in the back of the built in wardrobe so once we have a guest we cannot access it to press the…
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Ground Source Heat Pump + Underfloor Heating + Solar Panels
Hi, We're moving into our first home, which is an old stone property built in 1909. I'm keen on the environment, and want to make the property carbon neutral as possible, whilst being reasonably cost effect. Property:- 4 bed, detached, 181 square metres - Current E on EPC, which has noted room in roof insulation, internal…
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Combi Boiler output question
We need to get a new combi boiler soon. (previous Glow-worm was fine for the first 12 years but has become increasingly erratic recently) Why would a 35kW boiler have a lower output for central heating than hot water? This Ideal model has a 24.4 kW CH output, even though it's a 35kW boiler. Is it an efficiency thing, and…
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Electricity rip off!! Help!!
Hi Long winded, but please read! (Just to say, people in towns and cities will wonder why people still have storage heaters. .this is Devon, where a huge percentage of us only have access to electricity. This heaters are being promoted by the Government/Energy companies ECO3 scheme!) I can't believe I'm the only person…
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Is My Thermostat Broken?
Hi Our thermostat is on 27.5 and the house is now warm. On 25 earlier I was freezing. Anyone know what the problem is or what I need to do?
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Energy Debt
Hi, I don’t know if anyone can advise me regarding the above. I was given an energy bill in January of around £500 in debit I was concerned about this as it seemed quite high to me. I’m very sparing with both gas and electric. I’ve recently been in touch with EDF my provider and asked if this is actual or estimated so they…
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I think this is the right forum.Smart meter
I keep being asked to have a smart meter.installed.Can I refuse ?
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Energy company changed wrong meter, left without gas for over a month, making a claim
A different company from mine came out to switch a neighbours meter to a prepaid and changed mine. I was left without gas for over a month, my company wouldn't come out and find out why my gas was gone so it took a long time to be discovered. I am a disabled woman, I recently lost my father and I also have Ocd, this lack…
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Solid fuel deals? Where are they?
The last few years we have stocked up on coal or ovoids during the month a may, has anyone come across any good deals? This is the best I can find just now: https://thecoalshop.co.uk/house-coal-fuel/scottish-coal-doubles/ This is a fair bit more than we've paid during the summer months the last few years by a long way.
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Smokeless fuel - corrosion issue!
We have a Stovax Brunel stove which was installed 12 years ago (together with a new top-quality stainless liner), on which we burned nothing but dry (<20%) hardwood until two years ago when, alas, we switched to Multiheat smokeless. We now know that1 Our liner is corroded to hell and is actually in two pieces2 There is…
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Help link boiler guarantee
We purchased a boiler through the helplink scheme 9 years ago as we were short on cash at the time. The Worcester boiler has been very good to be fair but when we had it serviced today the independent plumber said the heating exchange had gone. As helplink is no more I called Worcester direct and they advised the part is…
