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e.on - How do you go about claiming back a credit balance in my account (£250).
I have emailed them at the recommended hi@eonnext.com but all they sent me was a copy of my statement showing my credit balance. Has anyone been able to get a credit balance refunded back to their bank account? If so what is the best way forward? Thanks
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Domestic RHI after flooding
I installed an air source heat pump in 2019 and started to receive domestic RHI payments. In 2020 my house was flooded so the outside heat pump was beyond repair & I was unable to live in the house. I'm back in the house with a new heat pump but my RHI payments have now been stopped as I was out of the house for more than…
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Pozitive energy PLC
Has anyone had dealings with this company? I recently moved into a property and the electric company was them. I changed to British Gas and my bill is £50 per month. Pozitive have now decided to send me a bill for the month before the changeover IT IS £500 Is this legal? I have not signed anything with them, the electric…
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Solar panels and meters
My supplier, British Gas, accused me of stealing because my meter was going backwards. Consequently they visited my property and changed my meter. My bills increased as time went on. As a result of their unfounded accusations I changed my supplier to M & S Energy. As we all know this past 18 months has not been easy and as…
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Solar Panels
Just had a visit from Evergen solar about installing panels on the roof which when done will increase the value by approximately £28000 .Has any body else had figures like this it seems too good to be true.
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Mis-selling problem
Hello all, I was a Green Network Energy customer. My account has now been automatically transferred to EDF. When I swapped my dual fuel account to GNE I did so based on their figure of £80 and some pence p.c.m., given the details of my previous bills and usage. It became apparent that I had accrued a large debt during the…
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SYMBIO EMAIL
I have recently received a very long email from Symbio. I have a lot of misgivings about it. This is a small excerpt. Will someone knowledgeable analyse its implications? We have therefore added functionality to our system which will allow a more familiar model. We detail the changes below but it is important we reiterate…
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Switching from Economy 10 - a metering query
Hi all. Until recently, my Dad has been on the same "Storage Heater" tariff with SSE / Southern for many years. Although they didn't call it Economy 10, it was certainly characterised by having three meter readings to take - for Day use, Night use and a time-limited 'Storage Heaters' reading. < For clarity, as well as the…
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Being charged by two different companies for electric
Hi, im being charged by Scottish Power and British Gas for electric to the property i live in, both claim to supply us! Where do i stand? backstory: moved into a new build house Feb 2019, electric was supplied by Scottish Power, we were told by landlord to call all suppliers they listed to set up accounts etc with them.…
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Ebico and British Gas problems - which company is responsible and what is Ebico exactly?
I was an Ebico customer. Ebico went out of business and the account was taken over by British Gas. I had an unresolved dispute with Ebico about billing before they went out of business. There is now a further issue with regard to a final bill from Ebico which British Gas have charged me. Next, after my account has gone to…
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PFP Energy tariffs
I have signed up for PFP Energy Greem Energy Summer saver. MSE Cheap Energy Club showed PFP Green Variable S2 online as way cheaper than my current tariff, Bulb Vari-Fair. PFP told me that their Green Summer Saver tariff was the same price but online comparisons are not showing this...does anyone know if I have in fact…
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Electric oil-filled wall-mounted radiators
Hello all, I'm looking at replacing our old storage heaters for an alternative wall mounted radiators with 7 days timers and thermostats, oil filled would be ideal as we have found those were completely noiseless hence suitable for bedrooms. Storage heaters never worked for us and we have removed those at our previous…
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LPG usage on a 4 bed 10 year old house
LPG usage on a 4 bed 10 year old house. Been in the house less than a year. Previous house was Oil. We have used approx. 2051 litre since December. Is this usage high?
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What will happen to rural (off gas) heating options? What should I go for??
Advice please 🙂 - I am a single father of two young daughters. I work full time and don't qualify for any benefits / income support etc. Not wealthy but government aren't going to help me at all. We live in a small cottage in a rural location. We have no mains gas out here. We have a heating oil fired central heating…
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Ground source heat pump and the existing pipes!
Iam hearing alot these days about Government plans to phase out gas boilers in favour of the new boilers(what ever they call them). We have just completed a 3 years house refurbishment job which cost alot of money, tears and sweat and it included tiling the ground floor twice within 2 years (Cowboy builders messing up…
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Simbio Energy.
How can I change my tarriff from Simbio when it is not listed in the energy club? I am on Fair and Green variable renewal B5.2, and they are going to change me to Fair and green variable renewal B5.3 on 1st July, which is a steep 17.535 pence per KWH and 28 pence per day standing charge. I am trying to get a good…
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Energy company scamming us
I was with Eon and switched to S hell. I gave both companies the changeover meter reading. Eon handed on to shell a vastly inflated (over 2.5 times my usage) fictitious reading. Then tried to claim this £800 deficit from me. Then I got caught between shell and eon, shell also using a much lower start fictitious reading. It…
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Energy Club's 'no exit fee' option does not work for PFP contracts
For several years I have used the Energy Club to to either find a good price or do the switch. Difficulties were rare until I tried PFP's 'Fixed - May 2022 - Green v1' a short while ago. The first problem was that PFP refused to honour their energy holiday promise and so I left after less than two months but PFP are now…
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Oil fired boiler in Narnia
We have an oil fired boiler which has become increasingly cranky. The pump has been replaced, it's better, but we still have an intermitent fault. The house had an annex we let as an Airbnb, the boiler is located through a door in the back of the built in wardrobe so once we have a guest we cannot access it to press the…
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Ground Source Heat Pump + Underfloor Heating + Solar Panels
Hi, We're moving into our first home, which is an old stone property built in 1909. I'm keen on the environment, and want to make the property carbon neutral as possible, whilst being reasonably cost effect. Property:- 4 bed, detached, 181 square metres - Current E on EPC, which has noted room in roof insulation, internal…
