EDF Exit Fee Rise

Spacevoyager

Signed up for new EDF Tariff last week, Fix Total Service Sep24v2. The early exit fee advertised was £35 per fuel and that was also stated on Martins website.
Just had confirmation for sign up and the T+Cs now say £100 per fuel. How underhand is that?

thozza

Hi and welcome to the LPG, Heating Oil & Other Solid Fuels forum, the main energy forum dealing with mains electricity & gas where you are likely to get a better response is at https://forums.moneysavingexpert.com/categories/energy  

Spacevoyager

OK, THANKS FOR THAT.

dbks

Spacevoyager said:

Signed up for new EDF Tariff last week, Fix Total Service Sep24v2. The early exit fee advertised was £35 per fuel and that was also stated on Martins website.
Just had confirmation for sign up and the T+Cs now say £100 per fuel. How underhand is that?

Where did you see the £35 exit fee advertised?

If that was on a 3rd party site (such as a Comparison site) then the terms probably state E.&O.E. or similar. You can't blame EDF for what someone else publishes.

If it was on the EDF website, or even worse, in the quote you obtained from the EDF website, then they may still have terms to protect them in case of error, but if you complain with your evidence, they may agree some sort of compromise for you

Underhand? I doubt it. More probably just a human error.

Anyway, if you are unhappy with the terms as confirmed to you, you have 14 days to cancel under the cooling off process; that's partly why it is there.

QrizB

The OP started a new thread in the right bit of the forum, there's some further discussion over there:

https://forums.moneysavingexpert.com/discussion/6299619/edf-exit-fee