e.on - How do you go about claiming back a credit balance in my account (£250).

 I have emailed them at the recommended [email protected] but all they sent me was a copy of my statement showing my credit balance.  Has anyone been able to get a credit balance refunded back to their bank account?  If so what is the best way forward?



  • Gerry1
    Gerry1 Posts: 9,770
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    You're likely to get more replies if you post in Energy; this forum is for LPG, Heating Oil, Solid & Other Fuels.
  • QrizB
    QrizB Posts: 13,676
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    I'm sure it's possible if you manage to ask the right question of the right person in E.On customer support. Alternatively ...
    • Do you need the money back right now? If not, you could ask for your mon thly DD to be reduced by say £20/month and you'll run your balance down over the next 12 months.
    • Or, if you've been with E.On for ever, switch to a different supplier and you'll get your credit refunded within 8 weeks.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
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  • Mister_G
    Mister_G Posts: 1,922
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    As Gerry1 says, you are more likely to get a reply in the "Energy" board, as that is where the Eon rep tends to lurk!
  • John1429
    John1429 Posts: 50
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    Thanks for replies.  I've transferred post into Energy forum.  This new forum format certainly takes a bit of getting used to....imo!
  • Mister_G
    Mister_G Posts: 1,922
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    The issue existed on the old format board as well, despite numerous people commenting about it MSE have chosen to retain it on the new format.  That would have been a good opportunity to correct the problem.

    You are not the first and certainly wont be the last.  :)
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