e.on - How do you go about claiming back a credit balance in my account (£250).

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I have emailed them at the recommended [email protected] but all they sent me was a copy of my statement showing my credit balance. Has anyone been able to get a credit balance refunded back to their bank account? If so what is the best way forward?
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2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 28MWh generated, long-term average 2.6 Os.
You are not the first and certainly wont be the last.