Avro 9 April 2021 at 10:56AM in LPG, heating oil, solid & other fuels 6 replies 113 views

Slips36

I moved in my house 5 weeks ago and have not received any energy bills from the supplier who is avro. I tried ringing them to set the account up but they only answering emergency calls. I have emailed them few days back and have a ticket number and hopefully they should respond soon.
I wasn’t aware when I moved in who was the current energy supplier so I tried to get octopus to transfer my account. I received email from octopus that avro has objected the transfer and was told to contact them. I rang octopus to cancel the transfer until I have sorted the account with avro.
i was told on the phone that they will cancel the transfer but everyday I’m getting email that avro has objected to the transfer.
i have cancelled my direct debit set up when I asked Octopus to transfer my account. Will I get black listed if I cancel my direct debit as the first payment is taken before they start the energy supply?

Swoosh84

Do you have meter readings from when you first moved into the property? Its likley Avro objected as there is a debt on the account from the previous owner.

Just try calling again, don't worry about the emergency part...

J

Slips36

Swoosh84 said:

Do you have meter readings from when you first moved into the property? Its likley Avro objected as there is a debt on the account from the previous owner.

Just try calling again, don't worry about the emergency part...

J

Yes I have the readings but there has been no letters from avro. I doubt the previous owner left it unpaid has they were tenants and the house was empty for 4 months until I moved in.
surely if there was any debt avro would have chased the previous owners. 

Hoodboy

Contact Avro on twitter if you can, the persons there seem to be more responsive. You will need an account number normally but they should be able to help

dunstonh

 I received email from octopus that avro has objected the transfer and was told to contact them. 

Probably because the name of the registered account holder differed and they hadn't yet been told the previous occupant has moved.

 Will I get black listed if I cancel my direct debit as the first payment is taken before they start the energy supply?

No.  You haven't built up a debt yet.   However, there is probably no need to cancel the direct debit yet the account is not yet active with Octopus.

surely if there was any debt avro would have chased the previous owners

Don't assume the previous occupants told them.

waldop

After nearly 5 years Avro is trying to annoy me. I have  spreadsheet with all 1st of month readings for 10 years and use this to calculate average usage. 5 years ago I divorced menopausal wife (cold flush & turn heating to max not just a bit, then hot flush open window but leave heating on max then leave room & go to next room & repeat). So for a couple of year bill estimates reduced. Suddenly 2 years ago I had to board snowflake granddaughter & millennial partner & menagerie who had sole use of 4 rooms & bathroom and being fairly inactive wanted them all @ 25C. So my account ended up being -£117 on renewal. The new DD was quite high to include this & the greatly increased use. Last summer they moved on & at renewal I was +£126 but they calculated new DD based on last years use BUT did not include the starting credit. Thus at next renewal I forecast that I'll be £270+ in credit. Wrote to Avro asking for a change of DD or refund or a one-off £0 DD. Reply was that it's not possible as they want to ensure that it stays in credit for winter. By Nov 1 I'll around £400 in credit which is nearly half of my yearly cost.            
   

JJ_Egan

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