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New glitch - orders not showing
I appear to have a glitch on one of my private accounts, although strangely it doesn't affect my business or other private account- (I hope) I had a sale on Tuesday quite late so couldn't send it yesterday as I was out so it is wrapped and ready to go this morning. I also accepted an offer yesterday which was paid straight…
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Item sold over 1 year ago - warranty claim
Item (external SSD Drive) sold via eBay in October 2021. Item no longer available on eBay but I would estimate sale value of £160 or so…. I am a private seller. Buyer emails me via eBay today stating item has developed a fault. He has been on to the manufacturer who will replace the item upon receipt of original purchase…
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eBay: I sold brand new item, buyer says it is stained
Hi all, I've bought and sold a few things on eBay over the years, this is the first time I've had a problem. I sold an item as brand new without tags, with photos on the listing showing it is clearly in excellent condition and unused. I posted it last week, the buyer has now been in touch saying that there is a stain that…
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InPost Item Delivered but Item not Received
Hey all! I ordered an item off eBay a couple of days ago and yesterday at 7:40 PM I got a notification saying item has been delivered. I was not home at this time and as soon as I reached home I looked around the house and there was no parcel anywhere. I do not think it has been left outside and then got nicked because it…
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Returning package to France
I bought some joint pain tablets to try. They were sent from France, a bit expensive but a 90 day money back guarantee if they did not help. However the instructions on how to take them -twice a day with a full glass of water and a full meal - were totally unrealistic for my wife and I never opened them. I asked about the…
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Online Royal mail Postage .. where to drop off the parcel ?
I know the eBay postage rate for a Royal Mail small parcel, is about 50p cheaper than buying at the post office, but up until now I've never bothered with it .. after all the buyer is paying for this, not me. However, today I have just sold an item with free postage, something I don't normally (the free post option) so it…
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Marketplace
On 08th February, I sold an item on market place for £5. Buyer asked me to post. I agreed for additional £3 p+p. He transferred £8 to my account. He had misread the advert and I refunded his £8. I have confirmation of payments in and out of my account. Which I sent to him. He then claimed he did not receive refund and sent…
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Seller not accepting return from postman?
Some advice please, I received an item very much not as described, messaged the seller with no response. Opened an ebay return and posted back. Tracking shows there was no answer at their address on the 9th so I guess they carded them and took it back to the DO. Presume they are waiting for the seller to arrange…
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eBay Coersion to accept a false claim of 'goods not as described'
This post outlines my concern about the item I sold on 23rd January 23
and on receipt of the item the Buyer informed me that instead on one item that
she had ordered she expected all the items that was on the variation listing
photograph and subsequently she initiated a return. I had explained that she
ordered one item, a…
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Does anybody else notice eBay adding typos in listing descriptions?
this is not the first time I noticed this, but when I'm checking items that have been on sale for a long time (years), after them being relisted so many times there are now typos in the text? I don't generally make typos, If I ever do spell something wrong a red line appears underneath it so it's very obvious. just reading…
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Ebay listings screwing up photos
Just went to list a couple of items now the weekend offer is open. Noticed loads of pics missing on my current live listings list, also when I look at someone else's item for sale there's maybe 2 or 3 pics visible out of 12 listed, the others either have a couple of 'picture frames' in a blank background, or just show text…
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Advice for Lost / Late Overseas Delivery
Hi, I’m looking for a bit of advice on what steps I can take and what options may be open to me. I’m relatively new to eBay selling and have sold around 30 items since early December, all have been without issue bar one. A model car I had listed was bought by a buyer in Slovakia on 29 December, I shipped it on 3 January…
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Failed Parcel Delivery from UK to Germany
Just looking for some thoughts or observations from any readers who post letters/parcels to EEC countries from the UK. My wife posted a parcel to Germany at the beginning of December 2022 containing gifts for relatives living there. The parcel was hand delivered to our local post office and a sum of £8.70 was paid for…
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RM Tracked 48 with signature (100 comp) cheaper than 2nd class recorded (50 comp) What am I missing?
Sending a small parcel through the Royal Mail click and drop service - I noticed that in amongst the myriad of options the same parcel cost: Royal Mail 2nd class recorded - £50 compensation - signed for - £3.95: Royal Mail Tracked 48 - £100 compensation - signed for £3.21 Am I missing something obvious with the RM tracked…
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How many folk here for 'delivered' and photographed parcels by RM but INR from buyer
Just looking to see how many folk are in tricky positions like me where you send a parcel with the Tracked service, postie takes a pic, leaves it somewhere and soon enough buyer opens an INR and likely genuine case. I'm finding this becoming more and more common. Most buyers have been honest and given feedback where the…
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RM December strike days
Just had this through. December strike days. 9th11th14th15th23rd24th. As a postie I am not impressed!!!
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Fed up with ebay Estimated Delivery Times!
Have just checked my listings (Tues 7 Feb) and all the ones with RM delivery are listed as Free delivery 2-4 day Thursday 9 to Saturday 11. I listed them with Free delivery 3-5 days?The earliest I could post is tomorrow morning (Wed) so there is no way it could get there even if it was 1st class postage. I have just…
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Evri Proof of delivery photograph.
I
don't have a problem but this story and photo may be of interest in
the ongoing saga of Evri missing parcels and deliveries. I
have just received a delivery of a Blu Ray disk bought on eBay and
despatched via Evri. The delivery lady did not ring the bell or knock
but I did hear the letterbox open so I opened the front…
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Proof of post receipt when sending online
I normally print all my labels through eBay, and drop them at the post office. My local post office is shut so sometimes if I am passing the RM depot in my town I drop parcels there instead, only when I ask for a proof of receipt the woman has to write it all out by hand and if I have 5 parcels it takes ages, I feel sorry…
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Buyer returns different item.....
Fortunately not had this happen to me, but in a case where the buyer returned an item that was different from the item you sent, what happens?? What do eBay do and what evidence is required?? With expensive items I generally list the item including a picture of the actual serial number, so that the buyer is aware it is…
