Would it be OK to send an item as two parcels

I am selling an item, which consists of two parts .. one quite large flat shaped section and the other a small, but heavy piece. I have charged £10 delivery.

It's an auction item, with bids already, but ends in a few days

I've been thinking about sending the two sections as two different parcels, mainly because getting boxes to suit would be very easy, but a box to hold both would be much more difficult.

Is there any reason why I couldn't do this .. I'll send both with tracking. Even If I end up paying a little more than the £10 charged I don't mind

Comments

  • Emmia
    Emmia Posts: 2,961
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    I don't see why not, as long as you're clear with the buyer about this so they know what to expect.

    18 months ago I ordered a custom length curtain pole and fittings online, which came as two separate parcels (and on two different days, despite being dispatched at the same time). One parcel was the pole,  and the other the fittings - finials, rings, brackets etc.
  • soolin
    soolin Posts: 71,877
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    I think I would be inclined to try and send as one parcel as stated in the listing. Buyers rarely read messages and I can see a situation where one package arrives slightly quicker than the other and you get an immediate SNAD claim .

    I'm also not sure if you can add 2 tracking numbers to one order- but perhaps someone else might be able to advise on that. 

    It might be worth trying to source a box at a supermarket or such like , just make sure you stick to the outer dimensions and weight of the courier you have specified- and even cut down a bigger box if necessary. 
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  • Emmia said:
    18 months ago I ordered a custom length curtain pole and fittings online, which came as two separate parcels (and on two different days, despite being dispatched at the same time). One parcel was the pole,  and the other the fittings - finials, rings, brackets etc.
    I had that, although the pole was standard length - the fittings etc. parcel got lost and the seller had to send another, which then arrived all bashed up but thankfully everything was intact.  And this was with the specific courier they had chosen (not one of the standard companies we see posted about on here) because it's normally reliable for them. 

    I think for an eBay seller it could be quite a big risk sending two parcels in case one gets lost or damaged, and could leave them out of pocket having to refund the whole item but only getting any compensation for the one parcel not both.

    If it's realistically the only way you can do it, OP, it's up to you, but you do need to be aware of the risks so you know what you could be letting yourself in for.
  • Olinda99
    Olinda99 Posts: 1,181
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    send the purchaser a message before you ship it ask them if it is okay that you ship it as two parcels
  • WLM21
    WLM21 Posts: 1,481
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    OP here .. I think I'll just stick with the one parcel.

    thank you for your replies.
  • DigSunPap
    DigSunPap Posts: 375
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    There is no reason why you couldn't do this. You can send it however you please!
  • se2020
    se2020 Posts: 375
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    You can add 2 tracking numbers 
  • there are two options I'd suggest

    1.when it sells, send the buyer a message saying that you have to post it in 2 parcels, get them to agree before you post them
    2. look for other postage options or bigger boxes to be able to send as one parcel. likely to be cheaper for you as one parcel 
  • You can put 2 tracking number in eBay or even 3. Don't think would be a problem. Just contact the buyer and explain!!!
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