Notification of unpaid invoice - PACKLINK

challengedavid

keep on getting these emails from packlink for an unpaid invoice so far i have just ignored them and as far as i can see you can only send via packlink after you have paid for the shipping which i always do should i continue to ingnore of contact them asking for proof of what they are referring too? thanks Packlink recovery department Ticket (# 1158*******). Please review the following communication. Lisandro Martino (Packlink) 27 May 2022, 12:38 CEST Packlink would like to remind you once again that the invoices indicated below remain unpaid. The total amount to pay comes to: 4.99 £.   Below we have included a breakdown of the details of each invoice: G21FS043******** →4.99 £ If payment is not made within five (5) calendar days following the receipt of this email, Packlink may initiate any legal actions deemed appropriate. How to make the payment 1.    1. If you would like to pay via PayPal, please use this link. 2.    2. If you would prefer to pay by bank transfer, please use the following details: ·         Beneficiary: Packlink Shipping SL ·         IBAN: LT41 3250 0257 2401 5308 ·         BIC/SWIFT: REVOLT21 ·         Intermediary BIC: CHASGB2L ·         Beneficiary address: CALLE AMALTEA, 9 - 3 A, 28045, MADRID, Spain ·         Bank / Payment institution: Revolut Payments UAB ·         Bank / Payment institution address: Konstitucijos ave. 21B, 08130, Vilnius, Lithuania ·         Reason for payment: number of invoice Make sure to include the invoice number as the transfer description so that we can identify your payment. Once the transfer has been finalised, don’t forget to send us proof of payment in response to this email. Important 1.    If you have the bimonthly group invoicing option activated, we inform you that this option will remain deactivated until all invoices pending payment have been paid. All shipments that you book, up until the amounts due are paid, will be billed immediately. 2.    Additionally, Packlink may, at its own discretion, block or remove your user account and prevent you from booking new shipments until the amounts due are paid.       Finance Specialist Packlink

NBLondon

Do you have some sort of user account with PackLink?  Check there.

Do the reference numbers match up with anything you've ever sent with PackLink?

Does the invoice specify a date and item?  Does this match a booking you made?

Could your pre-payment have failed or been returned to you?

Do you really need to ask the question "Should I ask them what it refers to?"

challengedavid

i have looked at it earlier,  i think it refers to a an item i send last year that they thought it was overweight,  it was not as i measured and weighed it as always before i sent it,  but its going to be impossible to prove it was sent correctly
i dont like the idea they can just raise an invoice for this with no proof,  do i ignore it or pay up?
its only £5 but its the principle of it, if it was incorrectly sent fine, but no it was not!

NBLondon

I'm not an expert - but if they identified the parcel was overweight when you sent it - did they invoice you straight away?  The T&C probably mention that possibility and you agree it when you tick the box.  Even if you have your notes of measuring/weighing it will be difficult to challenge.  

challengedavid

ive just paid it,  its stressing me out its 4.99 not worth the hassle fighting it

the_lunatic_is_in_my_head

challengedavid said:

If payment is not made within five (5) calendar days following the receipt of this email, Packlink may initiate any legal actions deemed appropriate.

Sorry to hear OP, sometimes parcels are miss scanned as they are sorted (e.g two parcels are bunched together and get scanned as one). If you entered the sizes correctly then advice is usually to just ignore or ask them for proof (which they won't have). 

Just for future reference a company is incredibly unlikely to take legal action over £5, it would cost more than the amount due to chase and in this case they won't have any proof your parcel was bigger than you said it was. 

Dusty_C

I have the same email, exact same wording and price! I think this is likely a scam as I don't use packlink.
My invoice number starts the same and ends in 31 (not to disclose the whole number just yet but could via PM to see if it matches yours).
Also there are no links in the email apart from the payment to paypal. It looks dodgy all over!
I did check out "Lisandro Martino" and he has a linkedin profile. But of course anyone could look that up and create the scam email with the name.

You should consider alerting paypal and get a refund.

sallytigh

go to packlink on ebay search the invoice number starting G21F and see if it comes up in your invoices
i had an indentical email searched the invoice number and it wasn't there so am deleting email
i am sure the email if not a scam would quote either your ebay name or your account name so dear fred jones or dear "sellitmenow"

Shellie1690

I got one yesterday but my wording is a little different instead of the 5 working days mine says 
We ask that you make the payment as soon as possible and in no later than ten (10) calendar days after the date that this message is received.
I used packlink once last July 2021 and in September got an under payment invoice, I argued it as there measurements was wrong what they said I was allowed compared to when I purchased the label and they said they wouldn’t take it further and refunded. After seeing your thread I logged on to my eBay then packlink just to see and seen that a £4.99 was created after they told me it was sorted. ( it also had the invoice number what was showing in the new email). I replied with proof of my old email from last year saying I won’t be paying it. 

red_boots2

I am getting a load of these at the moment, they tend to come in fits and starts... I think it is there way of generating extra revenue as most people don't take photos of parcel weights and measurements etc. I have won a few and lost a few when querying.

jasmineswhiskers

Packlink are still doing this. I got one yesterday for a silk dress sent last month which they say was 1.2kg sent with Hermes! It would have been 400g tops. You can’t actually speak to anyone. Also an item which went missing with them via Yodel they have just ignored. I read people said never use Packlink. I wish I had listened - NEVER USE PACKLINK