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Ebay, auctions, car boot sales, post & parcels

For questions about buying and selling in online auctions or at car boot sales and jumble sales, as well as postage stamps, postal services and parcel couriers.

eBay buyer denies delivery despite tracking confirmation. Worth pursuing small claim?
I sold an item to a buyer on eBay in November. Value £150. Parcel was initially delayed, buyer opened an Item not Received case and I refunded her before case was escalated. Next day parcel was delivered. Buyer denies this, despite her name provided by courier as a recipient. She said she was home all day and no parcels…
Collection only item - buyer wants to arrange courier
I'm selling a musical instrument and generally I list anything like that as collection only since I know that sending them via courier only causes headaches. I've been made an offer by a buyer who wants to arrange their own courier to pick it up. I'm reluctant. What risks would I be opening myself up to here? If the buyer…
Yodel safe place
Yodel say they left an ebay item "in a safe place - porch" at my property. Seller rubbed his hands of it and its a vintage item anyway, so not replaceable. Ebay "buyer protection " relied on Yodels tracking and closed the request unless Yodel will agree it wasn't delivered. I'm irritated because... We were in and received…
Parcel signed for but contents missing
Firstly, I know usually the sender (myself)/courier (Royal Mail) is liable in these instances, but wanted to see how this scenario may differ... I sent a package to someone on the 6th January, it was delivered (proof from Royal Mail tracking) on the 9th January. Today, 13th January, that person has emailed 2 photos…
Ebay mistreating sellers
Hello Does any one have any advice for me? I sold 5 pieces of equipment and hand delivered them as they were heavy. The Buyer started a dispute about one item. I disagreed with him but Ebay came down on his side as I had ignored request to collect the items. Ebay then refunded the buyer with the full fee leaving me to ask…
Problem with Ebay
On checking my Paypal account there were to payments made to Ebay recently one I recognised not the other one so I made a note of the order numbers and went into Ebay and they were only showing one purchase.It was not a fortune but would like a answer.I cannot find anyway to contact them I just seem to go round in…
EVRI collection service
I’m disabled so I use the EVRI collection service which is an extra £1 per parcel. Over the last month or so they’ve failed to collect on four occasions, sometimes it’s more than one parcel per collection. They usually collect the next day but once, after three days, I asked my neighbour to take them to their collection…
Import Charges
Hi there, long time reader, first time poster. I've read through this forum and the import charges page on MSE, which generally relates to if the item is held by the shipping company. What if the item has been delivered, and months later (3 in this case) an import charges letter has been dropped through my door? The item…
Buying postage online when posting small parcel.
Seems to be cheaper buying postage online to post parcel. Am not sure how to proceed? Printer does not always work. I was also thinking of a collection but a bit concerned if anything goes wrong as I do it the old way take it to the post office and ask for a certificate of posting. £2.85 for a 2 kg parcel online and in the…
Can this be a scam?
Had an expensive item advertised on facebook marketplace, Buyer came to collect it and paid bank transfer before taking it away. The buyer could not speak much English, they seemed to be having problems making the bank transfer and made several phone calls (that I could not understand) before finally telling me the payment…
Weekend listings on ebay fvf offer
I re-listed all my listings over the weekend as I had the f2f offer of 80% off. All ok but for the ones I listed on Monday. All 9 items have not had one view which is really odd as they generally have 1 or 2 straightaway. All in same category and are showing one after another. I think this is absolute proof that ebay or…
Issue with Evri and retailer re missing parcel contents
Hi folks, I'm after a bit of advice please... I purchased online an item of clothing, which was unsuitable. I therefore returned it to the retailer, for a refund. I used Evri for the return, and ensured that the parcel was insured to the correct amount. Unfortunately, when the parcel arrived back with the retailer, the…
Missing Parcel - Advice request
In early November I sent a large-ish parcel to a UK address. It was an Amazon return as I decided the item was too big for my requirements. I used a service called Parcel2Go, and paid about £32 for it to be collected from me. Parcel was duly collected, scanned by driver, and off it went. About 3 days later I received an…
RM £2.50 charge as letter under-stamped
Sorry, this is nothing to do with ebay. I got a RM card through my letterbox telling me that someone had sent me a letter without the correct postage, and asking for £2.50. I have no idea what the item is, or even whether I want it at all. My inclination is just to bin the card and let RM return the item, but I would be…
Evri
I ordered an item from QVC for the first time and received a message a couple of days later saying it was out for delivery and another saying that it had been delivered. There was a photograph of the item which had been left outside, even though I was in. I didn't recognise the place it had been left and rang QVC to ask…
Gumtree buyer paid cash on inspection but hasn't collected
Hello All. After numerous messages exchanged, the buyer sent an agent (spouse?) to inspect the large garden item and the full sale price was handed over in cash. No specific collection date was agreed but the agent was advised that there are landscaping works pending. So far, no collection and after a week or so I sent a…
Parcel to NZ Royal Mail website problems?
For 2 days I have been trying to send a small parcel to NZ but every time the site gets stuck on the parcel size. Is this a general problem or just me?
EBay changed their minds
Hi, next step advice needed. Buyer contacted me to say the parcel sent to them had been returned to me as they had not been in whilst trying to deliver (3 times according to tracking nor collected from the sorting office), asking me, that once the package arrived back could I post it back to them, have still not received…
Getting a CCJ against Evri
Hello, Last November, I sold something to someone on eBay. The courier I (foolishly) chose were Evri, who a few weeks later lost my parcel. They sent me a photo of 'the delivered item' but the thing is, it wasn't what I sent, and the buyer of my item didn't recognise the items (I actually only sent one thing), or where…
Sent a parcel from the UK to Australia
Wondering if anyone can help me. Almost 2 weeks ago I sent a parcel containing a playstation 4 and 50 odd games, controllers and headset all in the same box/consignment via DPD. I weighed the entire package and paid almost £100 (with insurance) with DPD to send it to my friend in Australia. It generated the label and 4…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
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Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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