I sent a new jacket, and the buyer sent me photos showing the same (?) jacket badly damaged!

MartaUK

Hello,

I have a problem, I've sold a new (without tags) branded, faux lether jacket on eBay. It was not used at all, just been at my home for some time. It was in good condition, I have photos for this. The buyer got it and immediately requested a refund and sent photos with a jacket really badly damaged. She says the parcel was delivered not damaged on the outside and that the courier took a photo of the parcel. I've agreed for her to send it back (I believe eBay charged me for the postage label for her) and I'm intending to inspect it, as I can't believe it is the same jacket and that it could get that badly damaged in transit. I suspect, she may have had such jacket before, used it for years, and now wanted a new replacement, same model for free? However, she has some 800 positive reviews on eBay, so I can't quite believe this. I'm awaiting the return, but if it is the same model of jacket (there's plenty of them around), how do I know it is the one I sent? I have photos before I sent it, one photo clearly shows the collar not damaged, while her photo shows a bad rip in that collar. She took some photos showing small holes in sleeves, and I don't have detailed photos of sleeves, so can't even prove they were not there when I sent it. Any advice would be very welcome! Good luck with your eBay activities

jlfrs01

Bit of a tricky one this as the usual "damaged in transit" claim doesn't look like it can work for you to make a claim that way. It does beg the question - why would anybody lie about an item's description because it's inevitably going to result in a return and full refund? So I'm with you on this, something fishy's going on. I'd inspect it throughly upon receipt to see if you can tell if the damage is deliberate, caused by wear and tear and whether there are any other signs it's different to the item you sold. It might smell differently for a start, there could be signs of wear and tear inside the pockets, around button holes, etc. Anything like this could back up your case with eBay. 

Brywalker

The fact that the buyer has 800 positive reviews means nothing because sellers cannot leave negative or neutral reviews for buyers. 

DullGreyGuy

Brywalker said:

The fact that the buyer has 800 positive reviews means nothing because sellers cannot leave negative or neutral reviews for buyers. 

It does mean something, as clearly the OP won't be leaving them positive feedback but agree it doesn't mean as much as it used to when sellers could leave negative feedback but then they just delayed and mirrored whatever they got. 

Miser1964

If you're sure it's a scam, report the buyer to Ebay

Olinda99

when you receive the jacket, zoom in close on your photos and compare - you may see telltale differences or it may confirm her story

MartaUK

Thank you all for your replies. Yes, I'll inspect it very closely once I get it. I regret I did not take silly photos like under armpits etc, I just did a few pics back, front and a few details, hope there will be something which confirms her story or mine. I packed this jacket in a rather big box, so the jacket was not folded too much and I added packing paper on top and bottom to cushion it. I wonder if the jacket (faux leather) could get damaged like this in transit by rubbing the inside of the cardboard box? See photos before and after.

By the way, I've learnt my lesson and will now take pics of every inch of the things I'm selling.

prettyandfluffy

Look carefully at the stitching on the top right hand corner of the label; to me it looks like 2 different but identical jackets.  Check carefully when you get the item back but that could be your evidence to go to EBay with.

Spoonie_Turtle

Do they still do those watermark pens?  I don't know if they're safe for fabrics but if they are that might be the only potential insurance against things like this.

Not that it helps you this time, OP, but something to think about for future items perhaps.

(I'm no expert but that collar photo looks like damage from wear.)

moonpenny

I definitely think this is a different jacket.
The collar doesn't look "damaged" it looks worn out.

The label is different - the top right hand is stitched straight  (on the top jkt) but stitching (on the bottom jkt) goes down before it gets to the end leaving more of the label above the stitching.


The main thing is the stitching around the label. There are differences in the numbers of stitches but the thing to home in on is the name Miss Selfridge.
 Look at the dots above the letter i in Miss and the letter i in Selfridge
On top jkt the dot is directly under a stitch and the second dot is between 2 stitches. On bottom jkt the first dot is between 2 stitches and second dot is directly under a stitch.

Olinda99

yes I agree they are different jackets