EBay debt after hacking

I am in a similar position where my account was hacked and the account was used to sell 13 iPhones, all of the same devices, products, pictures. The picture only showed a library photo, not a physical one of the item. The hacker had managed to get into my bank details of my account, and had changed the payment details to a Monzo bank account now linked to my account. I had spent a number of hours and weeks contacting eBay, discussing the situation, hack and a suspension was placed on my account. It was a few months later that in another conversation with eBay that I discussed closing my account, of nearly 18 years to open a new account because of the security breach, it was deemed safer for further security. This was done, but now I’m receiving debt recovery emails from unfortunately Ardent debt services, who don’t seem to rank high in most people’s lists. I’ve confirmed the issue with them, told them of the breach in security on my account, the fraudulent selling and bank account associated with my account. I’ve also told them to go back to eBay and request the information on my account, recorded conversations to end this matter.


  • RFW
    RFW Posts: 9,994
    Name Dropper First Post Combo Breaker First Anniversary
    It sounds like you've done all you can do.
    If it went to court, which it almost certainly won't, you could put your case that Ebay should have noticed that the account was being used fraudulently. Presumably you aren't a regular iPhone seller, so the sale of 13 iPhones on your account should have flagged that you had been hacked. Your previous 18 years well conducted account would also count favourably. As I say though this is unlikely to ever end up in court, I've never heard of it happening before.
    I would make some attempts to get Ebay to stop this. Your best option is to contact them on Twitter as you already seem to have spent a lot of time contacting them elsewhere.

    If you can't sort that the worst that's likely to happen is Ardent keep contacting you. You can stop them calling you and block emails, so all they can then do is write to you. You don't have any credit contract with Ebay so this won't affect your credit rating. If they do start to harass you more than that you can contact Trading Standards and report them. They will explain what your rights are and may possibly intervene.

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