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lost item by royal mail, tracking shows pending, claimed from royal mail they have declined.
hi all, im after some advice, i sold a backpack on ebay, it was new in that it hasnt been used and had tags on it. after 7 days of posting it the buyer said he hadnt received it, i checked the tracking (sent royal mail 24hr tracked) and it was showing as ''running behind -This item was delivered to our Customer Service…
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Protecting yourself against scammers - on FB Marketplace & PayPal
I'm selling some items at the moment, not on eBay but on FB Marketplace. One particular item (digital camera) always keeps drawing the same sort of audience. I'm aware it's 2024 & we need to be careful what we say these days so as to not offend others so I'll let you fill in the blanks on that one. One person who's…
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FedEx invoice for Amazon purchase
Hi all, I ordered 2 items from Amazon.co.uk. The items came from France and were sold by a 3rd party seller through Amazon. I paid the balance and check out and received the items as I should. Today I have an invoice from fedex for a payment of £9.23 to be paid ??? This is the first time this has happened and I have…
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Vinted purchase disappeared
I bought two items of clothing this morning from a new (?) seller with no feedback. I've had the receipt via email but when I went to look at the items again it said ‘no content available’ and a search of the sellers ID said the same. any ideas?
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Customs Charge - Royal Mail
Hi all, I'm getting married in October and ordered a custom veil off Etsy. The seller is based in Poland (I'm in Scotland). Breakdown of cost for the veil is as follows:- Item total £60.61 Delivery total £8.78 Subtotal £69.39 Tax £13.88 Order total £83.27 I've had a grey card through the door from Royal Mail stating a…
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EBay searches
Has anyone else noticed quality of EBay searches gone downhill? I collect football programmes (no comments please) so every so often I have a session of searching for particular fixtures. This morning my searches seemed to be throwing up sll sorts of returns, one returned over 1000 matches, others bore very little…
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Reminder about Royal mail compensation limits
I'm on several selling groups for certain collectable items and there is still confusion about Royal Mail compensation limits. I switched to RM48 and RM24 for all my items where I needed cover in excess of £20 as there is compensation up to £150 . Royal Mail Tracked 48 │ Royal Mail Group Ltd However there are a…
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Amazon refusing refund
Any help of guidance would be very much appreciated I ordered an iPhone 15 recently from Amazon but what i received was very different. I called them to arrange refund, they arrange collection and all seemed fine. Now im chasing the refund they are denying all knowledge of the refund process or previous correspondence…
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Buyer told RM to deliver to local PO, will Ebay still accept proof of delivery?
As title, a buyer of a mobile phone sent Tracked 48 with Signature told RM to deliver to his local PO for collection. The RM tracking number shows it was signed for at HIGHROADWELL POST. If the buyer starts messing about, will Ebay accept this as proof of delivery?
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Ebay label printer with customs form.
Hi have had a look but not found an answer. I sell on ebay but only maybe one every few days or so, but many are abroad so need a customs form. At the moment I print on my normal printer and cut the labels and Sellotape them on to a normal size envelope but it's a bit of a faf so looking for a cheapish label printer but I…
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eBay Cancellations - now easier for buyers......
Just had an email from eBay. Basically it makes cancellations easier for buyers a they no longer need to send any message or justification etc. Just press a cancellation button. As a seller you will always have to agree - otherwise you are going to get a return and suffer postage later anyways. So much for entering into a…
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eBay now leaving their own feedback for transactions.
I am sure all sellers get little feedback these days compared to the number of items that they sell so I was suprised to see feedback for transactions where the buyer had not left feedback being left automaticaly by eBay saying "This seller successfully completed an order" by eBay automated Feedback, has anyone else…
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Trader changes company name to avoid warrantee.
Some months ago I bought, through eBay, a car battery that became defective after two months. Although I managed to contact the seller he avoided my plea to refund or replace. I had two independent technicians provide proof that the battery was defective. Eventually I was asked to send the battery back, at my expense, but…
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How to end an unsold item
If an item remains unsold, how do I end the sale? EBay realist it a few times, but what happens at the end of the last of those listings? Can I end it without having to pay? thanks
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ebay buyer, I'm going to collect the item, can I remove the postage fee?
Hi I've won an auction and collection is an option. When I go to checkout, there doesn't seem to be any option to remove the postage. I know this can be done as I've had it happen to me when I'm selling items, but I can't find any option to remove the postage. The seller also can't find how to do it using the app, I've…
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Tracking not working
Is anyone having trouble with eBay tracking? Put tracking number in along with despatched and nothing moves on the tracking. Not even the "posted " bit. Says despatched on the item along with the number Had this on Last 2 items posted and still not showing as delivered though I know they are ( RM site)
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Selling Internationally
I used to ship internationally pre brexit but it all got too much, though im thinking of starting again. I am not VAT registered and sell on ebay and Amazon. I currently sell on GSP (exc germany i think due to packaging law) and FBA. I keep reading about new rules on EORI, Hiring responsible person, registering for vat in…
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Blocked buyer - she then used different account!
I had tricky messages from a buyer who I`ll call Kate. She was querying everything about my listing which were for brand new loafers with tags.. She had seen them for £10 cheaper , would I accept a much lower offer etc. I decided to block her when the messages became more irate and forgot all about it. Now I realize that `…
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Danger: Ebay, Your Bank & Your Personal Data
I recently put an item for sale. It had a compulsory change where I had to verify my number for security - despite them already knowing it. I did so. What happened next shocked me. The number appeared with the advert, not protected with forwarding as other sites do such as adtrader or autotrader - it was my number, and…
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Buyer claims INR yet shows as delivered
A bit of background buyer joined ebay a day before purchasing item valued at around £30 and has zero feedback score I posted item via yodel tracking item is shown as being delivered and on the app also shows a photo of delivery although of course not to exactly where it was delivered I have looked on Google maps…
