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Neutral Feedback : item not received yet, going to Cyprus with Global Shipping

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I have just noticed a buyer has left me neutral feedback, with the comment 'item not yet received'

It was sold at the end of June and posted off the next day.to the UK eBay hub

On Friday (18th July) the tracking says out for delivery, Cyprus

It seems a bit unfair to get such feedback, when the item hasn't even arrived yet.

Should i contact ebay now, or maybe wait to see if this gets changed if/ when the package arrives

thanks

Comments

  • soolin
    soolin Posts: 74,121 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    WLM21 said:
    I have just noticed a buyer has left me neutral feedback, with the comment 'item not yet received'

    It was sold at the end of June and posted off the next day.to the UK eBay hub

    On Friday (18th July) the tracking says out for delivery, Cyprus

    It seems a bit unfair to get such feedback, when the item hasn't even arrived yet.

    Should i contact ebay now, or maybe wait to see if this gets changed if/ when the package arrives

    thanks
    Contact ebay and they will remove it. It's an automatic removal as soon as you report it.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • WLM21
    WLM21 Posts: 1,608 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    soolin said:
    Contact ebay and they will remove it. It's an automatic removal as soon as you report it.
    Thanks
    I contacted eBay and it was removed
  • soolin
    soolin Posts: 74,121 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    WLM21 said:
    soolin said:
    Contact ebay and they will remove it. It's an automatic removal as soon as you report it.
    Thanks
    I contacted eBay and it was removed
    Good to hear the system works as it should. Thank you for updating.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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