So called new item arrives covered in pet hair . What action to take

Mayaboo

I bought a pet item from an Etsy business? Seller , who looked good on paper. It was something called a snuffle mat, a plastic grid with strips of fleece fabric knotted in, so you can hide small treats ( eg for dogs either dementia) for stimulation. 

When it arrived today it was ingrained with pet hair , amongst tne strips of fleece fabric knotted-yuk!
I contacted the seller and she’s just tried side stepping . I told her it’s disgusting and I won’t have it in my home. 

Firstly claimed she’s no idea how there are white long dog hairs as she doesn’t have white dogs.. then I decided to zoom in on her listing and yes you’ve guessed it, her listing has white long hairs all over it. I took screenshots.
Other than Etsy how should I deal with this. I don’t like being lied to and taken for a fool. 

I’m not sending this piece of **** back as it’s dirty. I do not want it. 

When I pointed out her actual listing ( a different coloured item ) is covered with dog hair , she tried tne “ in my studio there are all sorts of materials” , then later said she doesn’t sell items for free.

se2020

If you want a refund just return it and leave appropriate feedback.

You can't refuse to send it back and still expect a refund.

janb5

I would scroll down and choose item not as described/ defective.

As the previous poster wrote, you must return the item once the seller give you a postage label.  

Pollycat

Mayaboo said:

I bought a pet item from an Etsy business? Seller , who looked good on paper. It was something called a snuffle mat, a plastic grid with strips of fleece fabric knotted in, so you can hide small treats ( eg for dogs either dementia) for stimulation. 

When it arrived today it was ingrained with pet hair , amongst tne strips of fleece fabric knotted-yuk!
I contacted the seller and she’s just tried side stepping . I told her it’s disgusting and I won’t have it in my home. 

Firstly claimed she’s no idea how there are white long dog hairs as she doesn’t have white dogs.. then I decided to zoom in on her listing and yes you’ve guessed it, her listing has white long hairs all over it. I took screenshots.
Other than Etsy how should I deal with this. I don’t like being lied to and taken for a fool. 

I’m not sending this piece of **** back as it’s dirty. I do not want it. 

When I pointed out her actual listing ( a different coloured item ) is covered with dog hair , she tried tne “ in my studio there are all sorts of materials” , then later said she doesn’t sell items for free.

Why the bit in bold?
Who else do you expect to help?

Just open a case.

Mayaboo

se2020 said:

If you want a refund just return it and leave appropriate feedback.

You can't refuse to send it back and still expect a refund.

I know that, I was just so affronted they sent me this . 

Mayaboo

janb5 said:

I would scroll down and choose item not as described/ defective.

As the previous poster wrote, you must return the item once the seller give you a postage label.  

I’ve never bought from them before. I don’t know how to locate the purchase in order to open a case . It doesn’t seem to be listed in my main account t? 

Mayaboo

Pollycat said:

Mayaboo said:

I bought a pet item from an Etsy business? Seller , who looked good on paper. It was something called a snuffle mat, a plastic grid with strips of fleece fabric knotted in, so you can hide small treats ( eg for dogs either dementia) for stimulation. 

When it arrived today it was ingrained with pet hair , amongst tne strips of fleece fabric knotted-yuk!
I contacted the seller and she’s just tried side stepping . I told her it’s disgusting and I won’t have it in my home. 

Firstly claimed she’s no idea how there are white long dog hairs as she doesn’t have white dogs.. then I decided to zoom in on her listing and yes you’ve guessed it, her listing has white long hairs all over it. I took screenshots.
Other than Etsy how should I deal with this. I don’t like being lied to and taken for a fool. 

I’m not sending this piece of **** back as it’s dirty. I do not want it. 

When I pointed out her actual listing ( a different coloured item ) is covered with dog hair , she tried tne “ in my studio there are all sorts of materials” , then later said she doesn’t sell items for free.

Why the bit in bold?
Who else do you expect to help?

Just open a case.

I didn’t know if I’d have to contact my bank 

Spoonie_Turtle

Mayaboo said:

janb5 said:

I would scroll down and choose item not as described/ defective.

As the previous poster wrote, you must return the item once the seller give you a postage label.  

I’ve never bought from them before. I don’t know how to locate the purchase in order to open a case . It doesn’t seem to be listed in my main account t? 

Try this       

Mayaboo

Thanks. I will try that 

Mayaboo

Spoonie_Turtle said:

Mayaboo said:

janb5 said:

I would scroll down and choose item not as described/ defective.

As the previous poster wrote, you must return the item once the seller give you a postage label.  

I’ve never bought from them before. I don’t know how to locate the purchase in order to open a case . It doesn’t seem to be listed in my main account t? 

Try this       

I’m not getting exactly the same view but I’m going into purchases and it’s saying no orders found 

Mayaboo

Not sure what I’m doing wrong and I can’t find any support details