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Returned to Ebay seller using the label they provided. Tracking just stopped
Hi, can anyone tell me what I do now? I bought a light fitting from a business that sells on ebay. I didn't like it, so requested a return. They messaged me with a link to a 48hr Tracked Royal Mail label, which I printed and attached to the parcel. Dropped at a Parcelshop last Tuesday, and the tracking just stops then. Do…
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Shipping label for return of wallet from Los Angeles hotel
My son left his slimline wallet (containing only his bank card and his driving licence) at the hotel he was staying at during a college trip to Los Angeles. Fortunately, they have found it and are willing to return it by post. However, they have asked my son to send them a Shipping Label. I assume this involves my son…
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Received someone else's package but sender not replying
Just before Christmas I received a package I had ordered, but there was a separate package addressed to me but with someone else's order in side. I called up the vendor to inform them and they said someone would contact me after Christmas. They didn't. I have since emailed the vendor and they haven't replied. The package…
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Inpost no longer taking Evri parcels
I saw this on a Vinted group and thought there might be sellers here who use the Inpost lockers to send Evri parcels. We no longer support Evri parcels Wednesday 26th Feb Heads up! As of Wednesday 26th February, we will not accept any Evri parcels in any of our lockers or shops. Check the Evri website to find an…
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Help thread for 4th Feb 'Buyer protection fee'
I thought that it would be useful to have a new thread just for the buyer protection fee to point any newbies or worried existing users to from the 4th Feb. I am sure that many buyers will be unaware of this change and may post on MSE for clarification, and I also suspect that many private sellers have either not read the…
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Ebay buyer fee "calculator" for sellers
Deleted the post - seems there isn't anything available
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Someone has requested return on ebay- what to do?
I had two sets of brand new Bluetooth headphones on eBay. Sold one with no issues. second one I sold, they’ve had them for a week and now requesting a refund as they said they don’t work with their iPhone. do I have to accept the return? im not an expert on eBay, its probably the first thing I’ve ever sold. if I reject the…
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Parcelforce tried to charge said Large Package surcharge for extra £130 from parcel2go
I was sending an used rug from marketplace sale and dimension of rug was 230cm when folded, and circumference was 20cm, when I purchase from parcel2go i put everything so much more to allow room for error to avoid miscalculating. The actual measurement was 230cm x 20cm x 31cm, 19kg when paying the postage i input as follow…
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Ebay Tax Question
My wife had been hoarding yarn (wool for knitting) for the past few years. It was mostly bought from shops in packs of several balls to knit e.g. a sweater. She bought far more than she ever needed as it was retail therapy to help with stress e.g. she'd go to a wool fair with friends and buy with the intention of knitting…
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The ebay search function is getting worse
I know there's been issues around the odd ebay search results, but it is driving me to distraction. I'm trying to find a particular car model from a certain brand. I put in the brand, the car type and I have results from neckties to ladies shoes - none of them with car or the brand title in the name . I am actually looking…
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Been charged double VAT and duty for a package ordered from Ireland
I ordered a Aran sweater from a store in Ireland on 31/12/24. I received a bill for vat and duty which I paid on 9.1.25. The package wasn’t delivered until I paid the bill. Then on 31.1.25 I reviewed a email from DHL to say I hadn’t paid the bill. I provided some prove and after about a week going backwards and forwards…
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Ebay Watched Items Have Jumped in Price
Around a week ago I noticed that a lot of the items I am watching have jumped up in price. For example, an item I was watching was £6,250 went up to £6,336.72. Another item that was £10 is now £11.12. Also when I'm browsing ebay items, the starting prices / buy it now prices on a lot of items now end in strangely random…
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Buyer put wrong address
Hi, A buyer has just messaged me to say they put the incorrect address. I know I should cancel and ask them to buy again. Will they be refunded the 75p buyers fee? I'm not sure if this is known yet Thanks
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Assistance with VAT on Imported Goods
Hello! I have ordered a video game from France back in December and the video game has been delivered a few days later. Fast Forward a few weeks and mid-January I was sent an invoice from Fedex/TNT stating that they paid duties/vat on my behalf and that I owe them x amount of money.If I have to pay, I have no problem…
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UK Royal Mail denial of insurance claim due to insufficient packaging
Hi all, Has anybody here got any experience or advice with the situation described in this thread title? I sent an item I sold on ebay via royal mail. It arrived damaged. I made a claim based on the insurance I bought, providing them with all of the evidence they asked for in the process. They emailed me back saying they…
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Oh dear, what have I done?!
I bought a little PC from Ali Express. This one: https://www.aliexpress.com/item/1005008426374525.html Only belatedly have I realised that I have bought from a seller set up in December 2024, rather than the manufacturer of the PC. It was quite cheap for what it is - £74. That's for a machine with 16GB of RAM and a 512GB…
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EVRI say parcel was overweight
I’ve had an email from EVRI saying a parcel that was delivered today was overweight. I paid for under 1 kg and they’re saying it was 1.65k. This was a woman’s dress and no way did it weigh that much. they say they are sending me an invoice. its not a scam as the tracking number is correct. Im not sure where I stand with…
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Buyer Protection fee and refunds?
I've just done my first refund since the buyer protection fee was introduced. Previously (before the free selling) the refund process showed the amount I refunded plus the amount of fees refunded by ebay. Now neither the refund pages or the confirmation emails show anything but the amount I refunded. Does the buyer not get…
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Parcel Compare - How to contact them
I want to 'contact Parcel Compare regarding a package collected today by UPS. I have searched their site with no success; I just keep going in circles. Googling 'how to contact them' puts me back to the same never ending circle. The Facebook and gmail symbols at the side of their screen show that they are not in operation…
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Missing parcel
I placed an order from Boux Avenue, paid through Klarna and delivered by Royal Mail. On the delivery photo from royal mail the photo was at the wrong door. I live in a big block of flats and checked all doors on my floor and also spoke to my neighbours but its no where to be found. I contacted Royal Mail who originally…
