Are EVRI commiting Fraud ?

WelshandProud3

ordered an item from Joe Browns, heart sank when I saw they sent it with EVRI

Never delivered or attemped, returned to Joe Browns.

Summary of my Chat with EVRI..

      - Went to wrong courier ( I assume they mean delivery person )

      - They marked as a customer return and sent back to Joe Browns

If it's a "customer return", I assume Joe Browns will still have to pay EVRI for the delivery, when in fact I never saw it, so it's EVRI's failure, so in my books they shouldn't get paid.

By marking the parcel as customer return and getting paid , are EVRI commiting fraud  against Joe Browns ?

la531983

No, they are just inept.

RFW

la531983 said:

No, they are just inept.

That's much more plausible. I buy from Joe Brown's and never have a problem with Evri delivery. It's Joe Browns' problem anyway. 

se2020

It would be a pretty poor attempt at fraud as it must cost them even more to return the item to the sender?

I suppose the seller might just send it a 2nd time so they would end up with 2 lots of postage fees from it as they'll never actually refund the original payment..

Pollycat

la531983 said:

No, they are just inept.

I may be in the minority (or even unique) but I've never had a problem with EVRI (or Hermes before) either with delivery to my home or to my local post office.

Maybe it just depends on the actual delivery driver.

soolin

Pollycat said:

la531983 said:

No, they are just inept.

I may be in the minority (or even unique) but I've never had a problem with EVRI (or Hermes before) either with delivery to my home or to my local post office.

Maybe it just depends on the actual delivery driver.

Evri are certainly not my worst courier either - although my latest INR (via simple delivery thank goodness) is an Evri who are adding to the tracking that they cannot deliver as no one is available at address- even though my buyer works from home and whose home office overlooks the front door!