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Brighthouse return
Last year I bought a tumble dryer from brighthouse ano stupid but I really needed one was desperate have 3 kids so lots of washing to get through. Well last year when the news came on about the fires with tumble dryers I decided to check mine and it was one if the affected models anyway that was back in November it's now…
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Halfords refused refund
I am looking for some advice. I am being held to ransom for my personal details if I want an item refunded. I purchased car seat covers yesterday, from halfords and asked at the till point if they thought the would fit my car (they had seen my car two mins previously after fitting headlamp bulb for me). The lady at the…
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County Court /Legal Aid Debt
I had the unfortunate circumstance of being remanded into custody, and needed Legal help. My solicitor had wrote to me whilst in jail, advising I would receive Legal Aid full funding. Since the court appearance last March. I was not aware at all that I owed any money to the Legal Aid. I received a letter from Rossendales…
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dispute with lenovo laptop manufacturer!!!!! HELP!!!!!!
Hello I would be grateful if anyone can share their experiences or advice with me. I purchased a lenovo laptop from very.co.uk and paid for it using my credit card. The laptop cost me £319 I bought this laptop in Aug 2013 so it's still in warranty. Then laptop started to develop a fault where the sound worked one day but…
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Faulty Watch
Advice needed. Hi, bought a watch from well known on line seller - the one that advertises on tv! Watch was Bday (21st) present for my son in September. After few days wear, condensation developed inside case, unable to read the time. Seller good at first , sent p.p bags for return and I returned for repair by manf. Watch…
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Boots Optician
Morning I had my eyes tested at Boots a couple of weeks ago, started being unable to read labels and small writing. Had the test was told I had a small prescription for reading, then left with a lady who was supposed to help me pick some glasses, she didn't, I finally found a pair of Ray bans I liked, told her because I…
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Section 75 Claim Advice
Hi we are currently trying to claim for a section 75 for my father in laws caravan which was brought from a dealer completely unfit for purpose as it had serious damp issues which we unfortunately didn't notice before buying. They even stated it never should have been sold like that!! The dealer had the caravan back for…
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Car Shop Deposit
Hi, Looking for some advice... Paid a £300 deposit for a car last week. Specifically asked the question "does the car have full service history?". Upon going to collect today found that it didn't have full service history and was told that last week the response to my question would have been "95% of our cars have full…
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restaurant refuses to reply
I cracked two teeth when biting down on a Papadom with chutney on it. I spread the chutney, and unbeknown to me it's main ingredient was plum with the stones still inside. I did not know it was plum. Nobody warned me of the danger. The stones should be removed. I spoke to the deputy manager and requested the incident be…
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Scs returns policy
Hi purchased a sofa in the sale today at my local store and paid by credit card. I wondered what there returns policy is as Im having second thoughts I can only find returns policy for buying online or on the phone? Help much appreciated
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Patience Malfunction!
Hi, A sideline viewer who hasn't posted in a while but I would dearly like your advice on a few matters. I bought a Liebherr Fridge Freezer from a company that repairs these machines as a service co. They sell various goods that have been damaged and repaired and then also service all the major brands. Liebherr are…
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telephone complaint
Im trying to look into where my mums bill money is going,,, Im sure shes with first telecom ( its first something ) ,,, every month she pays her bill in cash over the counter at natwest,,, shes has it dated stamped and receipt of payment,,, the next month she gets her bill ,,, and it says her previous bill was unpaid,,,,…
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Tesco Clubcard fraud - online vouchers stolen
Like many people, we accumulate tesco clubcard points with our shopping, and every so often we log onto the website and exchange them for clubcard deals, or print off the the vouchers to use. We logged on this month to find that £160 of vouchers that we were hoping to use at Christmas had been stolen (ie spent) from our…
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Broken/ faulty suitcases due to mechanism of lock jarring/not working
I purchased some suitcases 3 months ago, (the ones that lock/unlock with a code you set) I have just returned from an amazing holiday in New Zealand and on arriving there I found my cabin sized case would not unlock. You could not hear the mechanisms working as I changed the code to that I had set, and so I had to force…
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B&q product reviews
I leave you to judge the value of product reviews on B&Q's website. Below is B&Q's reply to my product review about an extremely bad product I received and their atrocious customer service. MY REVIEW The Very Poorest Quality The veneer on several panels in the first two I bought was missing or damaged. Their replacements…
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SCS Carpets (Beckton) Service Nightmare
Hi, I was wondering whether someone might be able to help please. Before Xmas (2015) we ordered carpets for our house from SCS Carpets store in Beckton. A survey consultation was arranged first. Firstly they didnt turn up on the right day. At the time we weren't living in the house that we purchased since the previous…
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Hair Extension Company's seems to have gone bust- what should I do?
Hi, last monday I placed an order with Goldilocks hair extensions. I got an email confirmation informing me that they had been dispatched. However, 10 days later they haven't arrived, but they money has been taken from my account. In the mean time, the website and facebook page have been shut down. They looked professional…
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Carpet Problems
Hi all. I ordered a carpet, with underlay and grippers a month ago. Carpet was for the lounge and hall, all the same colour. I was given one price for the entire job which I paid in full. Day before fitting I get a phone call saying that a section of the hall carpet hadn't arrived. Told I could either wait til the missing…
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Confused over how long to wait for a refund.
Hi all, I need some advice about waiting for a refund as i seem to read conflicting amounts of time, according to the consumer rights act it says 14 days, when i read another link at resolver it says they have 30 days, so which is it? Background situation: Order placed over Internet on 2/12/15 Delivered on 4/12/15 Notified…
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Costco Online Returns
I purchased a TV stand from Costco Online, received it 11 days ago. I opened the box to look at the installation instructions and it became clear it wasn't suitable for my TV so called them to arrange a return. Called first on Monday, I was told someone would email me returns authorisation within 24 hours. Nothing came so…