Hair Extension Company's seems to have gone bust- what should I do?

juliewoolie_2

Hi,

last monday I placed an order with Goldilocks hair extensions. I got an email confirmation informing me that they had been dispatched. However, 10 days later they haven't arrived, but they money has been taken from my account.

In the mean time, the website and facebook page have been shut down. They looked professional so I'm very surprised, their facebook page was popular, they had thousands of likes, etc. so I doubt it was a scam. I tried replying to the email that sent the dispatch confirmation but got an alert saying that the email hadn't been delivered.

Have I been scammed? Do you think the company's gone bust? Is there anything I can do? It's not like they were expensive or anything but I'm annoyed and disappointed!

hollydays

Could you post a link to a website?

hollydays

How did you pay?
How did you checkout this website was ' kosher'?
Is it even a genuine ' company,?

KellyKoo

Facebook is not a reliable source to be buying products. Anyone can set up a FB account and create fake profiles and fake likes!

naedanger

juliewoolie wrote: »

Hi,

last monday I placed an order with Goldilocks hair extensions. I got an email confirmation informing me that they had been dispatched. However, 10 days later they haven't arrived, but they money has been taken from my account.

In the mean time, the website and facebook page have been shut down. They looked professional so I'm very surprised, their facebook page was popular, they had thousands of likes, etc. so I doubt it was a scam. I tried replying to the email that sent the dispatch confirmation but got an alert saying that the email hadn't been delivered.

Have I been scammed? Do you think the company's gone bust? Is there anything I can do? It's not like they were expensive or anything but I'm annoyed and disappointed!

The company could well have gone bust (then again maybe they are just having serious system problems).

If you paid by credit or debit card the following is worth reading:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

DCFC79

KellyKoo wrote: »

Facebook is not a reliable source to be buying products. Anyone can set up a FB account and create fake profiles and fake likes!

Yet folk still buy diet tablets based on adverts on Facebook.

juliewoolie_2

hollydays wrote: »

Could you post a link to a website?

goldielocksclipinhairextensionsltd.co.uk

juliewoolie_2

hollydays wrote: »

How did you pay?
How did you checkout this website was ' kosher'?
Is it even a genuine ' company,?

I paid by debit card.
It looked legitimate and trustworthy- their facebook page had thousands of likes, reviews and pcitures, so it certainly appeared to be a genuine company when I purchased the product.

juliewoolie_2

KellyKoo wrote: »

Facebook is not a reliable source to be buying products. Anyone can set up a FB account and create fake profiles and fake likes!

I didn't buy the product through facebook, I bought it though their website. Some of my facebook friends had even liked the page- they had hundreds of thousands of likes, I find it highly unlikely the page was fake.

marty2be2000

juliewoolie wrote: »

goldielocksclipinhairextensionsltd.co.uk

they seem to have been arounnd a while.

Registrar
Gandi [Tag = GANDI]
Whois Server
whois.nic.uk
Creation Date
04/05/2013
Updated Date
04/06/2015
Expiration Date
04/05/2018
Registrant
elizabeth wade

tomtontom

Their accountants may be able to help?

http://www.georgeco.co.uk