restaurant refuses to reply

misterhyde

I cracked two teeth when biting down on a Papadom with chutney on it. I spread the chutney, and unbeknown to me it's main ingredient was plum with the stones still inside.
I did not know it was plum. Nobody warned me of the danger. The stones should be removed.
I spoke to the deputy manager and requested the incident be recorded in the accident book but I was told they didn't have one. He gave me the email and contact of the staff responsible for complaints. I have now sent two emails and a recorded delivery letter, and still they decline to reply. I have made every reasonable effort to resolve the problem but to no avail. From just having two cracked teeth I now have anxiety issues, tooth discomfort and need to take pain killers.
Can someone please tell me what I can do to make the restaurant take responsibility.

tomtontom

Your problem might be remedied more quickly if you contact a dentist.

marliepanda

Ohhh you were doing so well until you had anxiety issues...

AJXX

marliepanda wrote: »

Ohhh you were doing so well until you had anxiety issues...

Agreed, it's always the same thing over and over again dramatised emotions in a bid to make the situation seem far worse than it actually is all in the name of extracting £££.

OP;

Have you been to a dentist? Perhaps you should start here and ask them to produce a report/detail of exactly what has happened.

Next find the trading address of the restaurant and send a letter recorded delivery outlining the findings from the dentist and exactly what it is you want them to do - this should be reasonable and not "my dentist says this will cost £500 to put right and on top of that I want £4,000 for stress and anxiety"...

Note, use of emotions such as "anxiety" usually only gets peoples backs up, especially business owners as it is usually a big red flag to say you're trying to get as much money as possible - unless you've been to a doctor whom has confirmed this, don't bother.

It might be best to post exactly what you have already emailed to the restaurant...

marliepanda

In all seriousness, plum stones are massive. How much chutney did you put on, and how did you miss it?

[Deleted User]

misterhyde wrote: »

Nobody warned me of the danger.

Yes, big signs should be prominently displayed warning of the danger….of chutney.

Compensation culture :mad:

misterhyde_on_a_similar_topic_in_2008 wrote:

Do unto others…I hope it all goes terribly wrong for you

Karma

Marktheshark

I would sue, you could have ended up in a Korma...

Faith177

Marktheshark wrote: »

I would sue, you could have ended up in a Korma...

Lmfao!! :rotfl::beer::T I'm crying after reading this well done

NotRichAtAll

So you say say "you spread" the chutney did you not visually see or feel the bloody great stone on it? you tried to bite down and met a hard object rather than having a look you continued to bite and cracked 2 teeth, really...........

DCFC79

misterhyde wrote: »

I cracked two teeth when biting down on a Papadom with chutney on it. I spread the chutney, and unbeknown to me it's main ingredient was plum with the stones still inside.
I did not know it was plum. Nobody warned me of the danger. The stones should be removed.
I spoke to the deputy manager and requested the incident be recorded in the accident book but I was told they didn't have one. He gave me the email and contact of the staff responsible for complaints. I have now sent two emails and a recorded delivery letter, and still they decline to reply. I have made every reasonable effort to resolve the problem but to no avail. From just having two cracked teeth I now have anxiety issues, tooth discomfort and need to take pain killers.
Can someone please tell me what I can do to make the restaurant take responsibility.

You cant hardly miss a plum stone, its easy to spot. You sure it was a plum stone ?

I hope you went to the dentist or the emergency one, maybe the anxiety issues will be sorted.

shaun_from_Africa

Slightly off topic but I went to an Indian restaurant last night and decided to try something new.
The waiter suggested a chicken tarka.

It's like a chicken tikka, but just a little otter.