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It looks like I've been scammed - advice needed
So at this stage I am going to avoid posting identifiable information about this company and its owner(s) as I'm still hopeful of a resolution, but I will in due course. * In December I purchased an item from what appeared to be a reputable online store, specialising in period furnishings. The total payment was just shy of…
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American Airlines - Slow to Pay Up
Hi all, Brief background: Oct last year I took an internal flight in the USA with AA. Flight was delayed by about 8 hours. They lost my bag. I had to replace everything, kept my receipts and followed their lost baggage procedure. On my return journey I was let into the lost luggage store after almost begging, and found my…
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Small claims court advice
I've never done anything like this before and never had te need thankfully bug would appreciate some help. So I got a guy in to do some tiling in my kitchen and flooring, as he was a tiling and flooring expert. To cut a long story short both jobs were terrible but I had already, stupidly, paid him. He agreed via text to…
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Bensons for beds. What are my rights ?
Hi everyone, need some advise please. We bought a new bed from Bensons for beds at Christmas. We paid £1700 for it, £700 cash and £1000 on interest free finance. When the bed was delivered and installed unfortunately the delivery men knocked over a cup of tea onto the new mattress, damaging the mattress, carpet, tea stains…
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Does paypal always favour the buyer?
Sorry if this is not the place to post but I'm in need of some advice/reassurance if possible. Back in November 2015 I sold my beloved pair of Louboutins on ebay. It was a reluctant sale but we're moving house and needed the extra cash and I just couldn't justify keeping a pair of shoes I'd only worn once (and which are…
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Help please - Exchange & Consumer Rights
Hi I'd be very grateful if anyone could help me please? I bought a year old car from a main dealer Dec 14 and it developed faults - which by the time I'd allowed them to try and fix it, it had gone past the 6 months where I could have handed it back. Anyway there's a long tale attached to the whole thing about how it was…
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Advice please
Hi, I am not sure if I am posting in the correct thread. I am basically looking for a bit of advice. I have taken my car for service yesterday to my nearest halfords autocentre. The car was in very good condition when I handed it in. But when i went to collect it there were deep scratches on the nearside bumper as if it…
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Pcworld problems
Hi my wife bought a laptop from pcworld in June last year. The laptop worked fine for two months then there was some crackling noises and the screen went blank,the computer was returned and repaired or so we thought,the same problem has happened on two more occasions, the second time was last Saturday.We returned the…
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Wallpaper sold at the wrong price
A couple of days ago I went down to my local B&M store as they were selling off wallpaper for £1 a roll. I bought a roll along with a trolly full of items and went home and opened the roll to have a look at it. I then checked the receipt that night to find out I had been charged £11.99 for the roll, I took it back the next…
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Faulty Sonos 5 player
HI, I have a Sonos 5 wifi speaker that is 1.5 months out of warranty and its died. the player cost £400 2 years ago and it was the top range one purchased from Currys. Ive emailed Sonos to see what they say but from what ive read i should take it up with the retailer as the initial contract was with them. What are my…
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Advice - contract with Rawreth Builders Limited
Hi I am after some help. I appreciate that advice is not any guarentee of how a county court will determine the case in light of the full facts. A friend recommended a builder to us for a big renovation of a house we bought. In this case, (text removed by MSE Forum Team).. [Name removed by Forum Team] came to see us and I…
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Glass veranda - colour not as described
Hi We chose X because of look and quality. We ordered glass roof 4m x 3.5 made to spec. A very expensive item considering it's only a glass roof cost £10250.00. We wanted an elegant roof to match our new sandstone patio. We had tiny rectangle samples to chose the colour. There were 4 or 5 shades of beige. We went for…
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Can company charge my card without permission for their mistakes?
Hi all I recently ordered a dress and skirt on an online clothing boutique, which was delivered to me. I took the delivery in a rush as I was about to leave the house, and signed for it. Upon returning home I noticed there were in fact 2 parcels (one quite small one larger) which was a bit odd as I only ordered 2 small…
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Dfs what can I do.
We bought 2 tables a cuddle chair 2 foot stalls and a large corner sofa and an electric recliner. First of all the corner sofa was delivered the wrong hand we had ordered the same as in the store but the sales rep ordered the wrong hand when it was delivered the Dfs salesman told the delivery driver who was stood next to…
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New house complaint, would appreciate some advice on how to deal with.
Hi, I moved into a new property in July. Since then our "high quality" kitchen units have delaminated on the underside! Now I was told this is due to steam damage, my kettle sits under the unit next to the damaged one. Now all the kitchen sockets are situated under all the units so it's impossible not to plug in under the…
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Apple iPhone - Error 53 - Device Bricked
Thought this might make an intersting discussion as its currently in the news. You purchase an iPhone 6 and the Touch ID/Home button breaks. (This is the home button you place your finger on to unlock the device). As its out of warranty, you take it to a local phone repair shop that can offer the repair at a fraction of…
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Who Should I pay?
I recently need some work done from a Surveyor as part of a Party Wall dispute with my neighbour. I called a company and undertook the services of one of their surveyors. A week later this gentleman left the company and has invoiced me for the work. I called the company he had worked for and they said I should pay them as…
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Overcharged
Hi everyone, I am a student and I play for a 5 a side football team. We recently missed 2 consecutive matches and were told we were liable to pay our match fee of £32 for each week-something which we are not disputing. The figure we are being quoted is £84, but clearly it should be £64. So we have refused to pay anything…
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Faulty shower screen/damage
We purchased a replacement curved bath and glass shower screen Dec14. It was fitted Jan15. Over the wk end we heard an enormous crash and found the glass screen fallen over into the bath. The screen had completely come away from it's casement, i.e. it wasn't the fittings but the glass had come loose. Luckily it didn't…
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Aer Lingus Dediddling???
Hi all Friend of mine booked 6 seats with Aer Lingus directly on 1/2/16 to fly to Knock, Ireland (hence the dediddling reference!) on 28/7/16. Since then AL have changed the time of the flights by email on 9/2, then again on 16/2 then they changed the day of the flight and now they have changed the booking entirely and the…