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is a seller obliged to say so if the item they are selling is second hand?
I have been unable to find the answer to this question in this forum or elsewhere. I have just bought an oven element from this company: http://www.essexappliancespares.co.uk/tricity-bendix-genuine-fan-oven-element-3117704001 It arrived without manufacturer's packaging and with some scratches. I have asked the supplier for…
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Faulty radiators - labour cost recoverable?
Hello I hope someone on here can help me. A year ago I purchased a couple of radiators which came with a 25 yr guarantee. The supplier was online. A couple of weeks ago they developed started leaking and I had to replace them with substitutes. I paid a plumber for the labour. The supplier has said they will refund me the…
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Argos didn't take payment
Hi, In November a placed 2 or 3 orders with argos. They were delivered and I thought nothing of it. I'd seen at least one payment go out of my bank and 1p on hold to go out. I did lots of online shopping in November and December so didn't track it as much as I should have. Anyway argos emailed me a couple of days ago to…
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Ebay Argos purchase, can I get a refund?
I purchased this refurbished Toshiba Satellite laptop from Argos through ebay on the 1/02/16 and it is worse than my old Vista laptop. It freezes, drops the internet, reports insecure connection, screen swiping works intermittently and is slow compared to my old one. I expected an improvement, higher spec and windows 8.…
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Furniture Ombudsman
Hi All, Although I signed up a few years ago, i haven't used it since and so am new to this so sorry if this is in the wrong place. I am after some information on what an appropriate "good will gesture" would be, basically, i brought and paid in full for Homebase to remove and fit a Kitchen, Bathroom, Toilet, Windows and…
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what are my rights when buying furniture from charity shop?
Hi, I bought a leather sofa from charity shop (RSPCA to be specific) few days ago (still under a week) and when it got delivered I can smell cigarettes smoke from it. I did not smell it in the shop but now I am worried that smoke will go into the walls and the other furniture I have. I spoke with a manager from the shop…
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Advice before using small claims track
Hi all, A bit of background to our case. My dad had damp repairs to his caravan carried out last May. And following a damp report he had done in December, it now appears damp is still present as the levels are quite high in the areas worked on. On completion of the work we were given a 12 month warranty. We contacted the…
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ASOS sent the wrong lipstick, but have I accepted it?
I think I probably know the answer but thought I would ask anyway. Bought a lipstick from ASOS based on their pictures (I cannot see any other reviews online, and they are currently the only stockist selling it) I got it, checked the numbers were the same (have had previous mispackaged ASOS items) all matched my order so I…
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John Lewis Refund
Hope someone can give some sort of advice on the following: I bought a jacket from John Lewis online on the 17th november, collected it the next day, unfortunately too small so returned it on the 19th. I returned it and asked for a refund as unfortunately neither my local store nor any in the UK had it left in a size L…
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Passport Renewal: Account Locked & No Refund
I applied for a passport renewal online for my mum where they took payment of £72.50 but my sister entered the details incorrect 3 times when she went to print the forms and they locked the account. When my sister rang to ask them for help, they told her they are unable to unlock the account nor give a refund and that a…
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Postage Charges
Good Morning, I recently ordered two of the same offers via group-on. (Wooden chopping board) Went online to order the product, asked the company if shipping/postage could be combined on my orders and was told that one product is equivalent to one parcel. Fair enough. I paid £4.95 each for the items to be posted, this took…
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Gluten free food wasn't gluten free - is there anything to be done?
I am a Celiac and therefore must eat gluten free food. I ordered a gluten free burger from a well known burger restaurant, from their special GF menu, and a while after eating, had all of the symptoms I get when I eat gluten. I'm not a particularly severe case, but if I was, it could have caused serious damage. I've known…
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Morrisons online products out of stock
New to this forum so apologies for any mistakes made. I have just had a hour long chat online with a Morrisons rep in their live chat facility on line. My complaint was that I registered an account, went and made purchases and put them in my basket. I then proceeded to check out and it put me onto a delivery date. When I…
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Bannatynes gym cancellation of membership
Has anyone had any dealings with cancelling their 12 month membership with bannatynes gym, these have got to be the worst gym to deal with ever! I joined the gym end of january and stupidly agreed and signed for a 12month contract thinking i will use the gym for a year and shift some weight, i then found out in february i…
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Builders took money, left job unfinished, our letters are undelivered - what next?
Hello, like many on this forum my partner and I have fallen foul of builders. I'll try and be brief... 3 months ago a building company quoted to re-landscape our front garden, including putting steps in to make it safer (as we're on a steep slope). Seemed like professional friendly knowledgeable guys. The company owner…
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parcel never delivered
My wife bought someone selling something off facebook. She paid via paypal (didnt use friends and family). We never recieved the item. The seller said the courier delivered it. My wife put a claim in via paypal who sided with the seller as the courier claimed it has been delivered (No signature wad given). On speaking to…
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Final bill from EDF
Hi, I need some advice as I've been sent a final bill from EDF Energy which was billed from 24th July 2012 - 18th September 2012. It's for £11.43. Back then I was going to switch energy providers from SSE but decided against it after they sent a "Sorry to hear you're leaving" letter and offered a £50 credit if I stayed…
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Poundland Tongs which sliced open my thumb...
Hi everyone, I bought some cooking tongues from the Jane Asher range at Poundland in December. I have a lot of items from this range and have had no problems with them as of yet. As I was washing up the tongs last night, I tightly held the metal parts as I was scrubbing icing off the plastic grip parts of the tongs, and…
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Advice - Received something I didn't order
Hi I just received a mobile phone in the mail. Problem? I didn't order it neither did anyone here. Address tag has it addressed to me. I don't know where this thing has come from or why is it delivered to me. What should I do? No sender/return address on the package to contact.
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Non refundable deposit
Hi all. I recently (Sep 15) arranged to purchase some custom made boots from a Facebook seller. The boots arrived but were not the size that I asked for. I returned them and the seller said she would do me some new ones and try and sell the old ones on. Skip to December and after asking the seller several times what was…