Poundland Tongs which sliced open my thumb...

bethlittlewood

Hi everyone,

I bought some cooking tongues from the Jane Asher range at Poundland in December. I have a lot of items from this range and have had no problems with them as of yet. As I was washing up the tongs last night, I tightly held the metal parts as I was scrubbing icing off the plastic grip parts of the tongs, and felt a sharp pain as the metal cut into me - an inch long cut up the top of my thumb, about 1mm deep. The cut isn't extremely painful, but is sore and an inconvenience. I am very annoyed that this happened while I was innocently washing up a pair of cooking tongs! What if a child picked them up while assisting an adult in baking?

With the tongs being from Poundland, where quality isn't always brilliant because of the cheap price, I am unsure what to do about complaining. Can anyone advise me on what steps to take? I'm obviously not interested in a £1 refund, but do not want someone else - especially a child - to cut themselves as I did.

To see the tongs, visit the Poundland website, go to the Jane Asher cooking range and select 'Baking Accessories'. I cannot post a link as I am a new user.

Thank you

powerful_Rogue

bethlittlewood wrote: »

Hi everyone,

I bought some cooking tongues from the Jane Asher range at Poundland in December. I have a lot of items from this range and have had no problems with them as of yet. As I was washing up the tongs last night, I tightly held the metal parts as I was scrubbing icing off the plastic grip parts of the tongs, and felt a sharp pain as the metal cut into me - an inch long cut up the top of my thumb, about 1mm deep. The cut isn't extremely painful, but is sore and an inconvenience. I am very annoyed that this happened while I was innocently washing up a pair of cooking tongs! What if a child picked them up while assisting an adult in baking?

With the tongs being from Poundland, where quality isn't always brilliant because of the cheap price, I am unsure what to do about complaining. Can anyone advise me on what steps to take? I'm obviously not interested in a £1 refund, but do not want someone else - especially a child - to cut themselves as I did.

To see the tongs, visit the Poundland website, go to the Jane Asher cooking range and select 'Baking Accessories'. I cannot post a link as I am a new user.

Thank you

http://www.poundland.co.uk/home-and-pet/jane-asher-s-kitchen/baking-accessories/jane-asher-kitchen-tongs-10-5-mint

So what do you actually want then?

Johnnytwostep

bethlittlewood wrote: »

Hi everyone,

I bought some cooking tongues from the Jane Asher range at Poundland in December. I have a lot of items from this range and have had no problems with them as of yet. As I was washing up the tongs last night, I tightly held the metal parts as I was scrubbing icing off the plastic grip parts of the tongs, and felt a sharp pain as the metal cut into me - an inch long cut up the top of my thumb, about 1mm deep. The cut isn't extremely painful, but is sore and an inconvenience. I am very annoyed that this happened while I was innocently washing up a pair of cooking tongs! What if a child picked them up while assisting an adult in baking?

With the tongs being from Poundland, where quality isn't always brilliant because of the cheap price, I am unsure what to do about complaining. Can anyone advise me on what steps to take? I'm obviously not interested in a £1 refund, but do not want someone else - especially a child - to cut themselves as I did.

To see the tongs, visit the Poundland website, go to the Jane Asher cooking range and select 'Baking Accessories'. I cannot post a link as I am a new user.

Thank you

I was feeling a bit of sympathy for you until these parts.

Was there not any trauma, anxiety, fear of kitchen implements to go along with it?

AJXX

bethlittlewood wrote: »

As I was washing up the tongs last night, I tightly held the metal parts as I was scrubbing icing off the plastic grip parts of the tongs

I am very annoyed that this happened while I was innocently washing up a pair of cooking tongs! What if a child picked them up while assisting an adult in baking?

Perhaps they sliced into you because you where "tightly" holding a thin piece of metal against your skin, whilst simultaneously scrubbing another part of the tongs which probably caused a friction/cutting motion.

What if a child picked them up while assisting an adult in baking?

Probably nothing unless they gripped them very tightly and started rubbing them up and down their skin....

What do you expect to get out of this? Just because you've managed to cut yourself by being a bit careless dosen't mean they're a blatant safety hazard to children everywhere...

The fact you've admitted to holding the metal tightly against your skin and rubbing the tongs suggests to me you're entirely at fault here.

neilmcl

^Totally agree with the above.

OP, if you really feel that strongly then take the tongs to your local Trading Standards.

giraffe69

How about going to John Lewis in future?

neilmcl

giraffe69 wrote: »

How about going to John Lewis in future?

Why, will they do the washing up for the OP from now on?

k3lvc

Nessun_Dorma wrote: »

What an utterly rude and totally unnecessary rude and pointless post. The OP's first post to this forum, seeking help and advice and you go and belittle their situation; you ought to be ashamed.

Despite the 'be nice to Newbies' moniker there maybe should be a special sub-forum for those questions from first timers that have absolutely nothing to do with Money Saving but instead aim to publicise an issue with a brand/retailer with the maximum amount of fear/distress/anger (or in this case annoyance)


p.s. I'm not ashamed - I'll happily call 'user error' on this one and think the compo train has left the station

powerful_Rogue

Nessun_Dorma wrote: »

What an utterly rude and totally unnecessary rude and pointless post. The OP's first post to this forum, seeking help and advice and you go and belittle their situation; you ought to be ashamed.

Not ashamed in the slightest.

All the OP had to do was explain her situation without adding in pointless scenarios about children that never happened.

It becomes boring and tedious having to read so many posts that all go along the same lines "What if a child had did this/that......" - Well a child didn't do this/that and if it does happen then come back and post about it.

bethlittlewood

I get the message haha! I didn't want to get anything out of it, just wanted an opinion. Cheers

George_Michael

Send an e-mail to the customer services dep't of Poundland pointing out what happened, stating the store that you made the purchase from.
It might be worth pointing out that there may be a problem with quality control on the batch of tongs and that they should consider checking a few of them to see if there is anything similar on other pairs.

They may or may not follow up on it but even if they don't, you've done your bit by bringing it to their attention.