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Lead poisoning
I moved as a tenant in a property in February, 2015 and since then I used to get dirty water every month. Despite repeated complaints, Severn Trent had not been able to resolve the issue other than asking us to flush the tap by running the water. By September, I was totally fed up of the grievance resolution process and it…
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Builder - Taking forever
Hi, we are having some work done on our house. The estimate was 4-5 weeks. It's now been 14 and looks like another 1-2. My question is can I tell him to stop and I will finish the job and paying him for what he has done so far?
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Botched semi Perm make up - What are my rights?
Hello, after months and months of research, last week I had some semi permanent eyebrows tattood on (after losing nmy brows due to a medical problem). I was aware at the time what a big risk i was taking, and looked at lots of photos of the person I chose, plus knew someone else who had hers done too. Anywa, fast forward a…
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Sofa So Good
Hi all, Mum bought a sofa just before Christmas. Unfortunately, she decided she didn't like it - after I'd unpacked it and put it in situ of course ;) Anyway, we managed to get her a refund from the sofa company without any issue. However, it's been almost a month since they gave the refund but they haven't come to pick it…
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Minky Ironing Boards breaking/collapsing
Hi all, not sure if this is the right forum to post this in so please move if needed. I purchased a professional line Minky ironing board around 2010, and it failed on me, collapsing within a year of having it. One of the welds fixing the legs to the rolling mechanism on board failed. Minky sent me out a new one; great!…
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Sainsburys to court
Hi, Looking for some help. Long story short is: I bought a PS4 on release date. It's now stopped working and the disc drive wont eject my disk and wouldn't take it in properly. I took it back to Sainsburys telling them that under the sales of goods act 1979, i should get a repair, replacement or refund. They hide behind…
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course cancellation period
Hi, Signed up for a course in bricklaying which I fully intend to do. However I cannot start the course until November due to it being full. I have been advised that there is a 14 day cooling off period after booking the course with the college. However my question is - should that period run from the date of booking or…
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Rights of Private parking
I know a lot of people don,t go to the motoring forums , there has been a government partition running for a couple of months , and we are only a couple of hundred sigs short of the government having to listen, the story: http://forums.moneysavingexpert.com/showthread.php?t=5395333 the petition :…
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Chair Cancellation
Hello, My daughter purchased a corner sofa in-store from a well known furniture retailer that sells both in-store and online via site/phone. Her original sofa arrived on Thu 4th February but went into storage as she was getting some decorating done in her new home. On Monday 8th February she thought it would be a good idea…
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Am I entitled to my money back??
Hi guys, I'm not too sure where I stand with this. A few months ago, I spoke to a local bike shop about a bike that I had interest in. They ordered one into the shop for me, and I gave them £200 of a £250 balance. (So I still owe £50) I recently had a car accident, and have fallen out with my mother so I'm now lodging with…
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Disgusting service provided after there mistake
Hi guys, i really could do with your advice. After 5 years i have finally been able to purchase a new kitchen from B&Q. I paid in November for it to be fitted the week commencing 8th feb. All the items came on Friday except for the American fridge freezer and dishwasher although they were on the lorry, the drivers refused…
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Best way to handle this?
Ok, we purchased a washing machine around 5 months ago (September) from AO. Unfortunately it stopped working last week and we got an error code F03. After some googling it seems like quite a common thing on Hotpoint washing machines. We contacted AO, who put us onto Hotpoint. Hotpoint sent an Engineer out to us on Tuesday,…
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Injured by a store worker
A heavy built store worker knocked and pushed into me which caused my shoulder to ache and pain for sometime after it happened causing a temporary injury. The worker didn't even stop to acknowledge what they had done and just carried on walking past. No one in the store seemed to care. I know it sounds minor but I was in…
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Messy situation with a wedding venue
My parents gave a deposit for a wedding reception venue, 6 months ago and weren't shown any terms and conditions at the time of booking and giving the deposit. Theres a piece of paper with a final quotation and a break down of costs. The paper says "by signing you are agreeing to our terms and conditions overleaf", except…
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warranty period on tesco hudl 2
My daughter's Hudl 2 is not booting up and stuck in a mode where it just reboots constantlty. It is 14 months old now , does the new EU electrical 2 year warranty cover this ? thanks in adavance
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Hotel quote undercharged me - Do they have to commit to this £
I have received booking confirmation from a hotel for a summer holiday in the UK. I can clearly see they have seriously undercharged me. However, the booking has been confirmed, with a confirmed total. Does the hotel have to honour this lower rate now I have booking confirmation?
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Fridge Freezer not as described - My first post!
Hello, I am new to the forum and posting so please be gentle with me!! ;) I have purchased and had delivered a Fridge Freezer (I was out at the time, husband took delivery). We knew we would need to remove doors to get it in the house so had printed off manufacturers instructions to do this prior to delivery. Delivery was…
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Forged signature
It appears I'm not the only disgusted with parcel force.. I had a parcel delivered on the 28 th of November. While I was upstairs parcel force delivered a parcel to my ten year old son by the time I came down stairs parcel force had gone. The parcel was damaged so tried phoning the the supplier but as it was a Saturday…
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Damaged Fridge Freezer
I recently ordered a Hotpoint Fridge Freezer online and this was delivered last Thursday, late afternoon. I was left with the tall FF remaining in all its packaging standing in the dining area. I did not realise I would have to pay a connection charge to have the freezer put in the correct position. However I managed to…
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Charged 80 pounds to return a matress from online shops
Hello, I bought a memory foam matress from an online retailer. I didn't read the small print but had lots about 30 day money back guarantee. I've had it two weeks, it smells awful and I haven't been able to sleep a night on it, the inside does look different to the pictures so its not the product I was expecting. They've…