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Botched mobile phone repair - advice needed
Hi everyone, I'm looking for some advice on how I can resolve this issue - has anyone experienced a similar problem? I used an online phone repair service which promised to replace mobile's my broken screen in 24-48 hours with return postage included. Initially, the order was delayed. They claimed they didn't have the…
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Woodburner problems
Before Christmas we had a wood burning stove installed. We used a local shop that offers its own fitting and a year long warranty. Within four weeks the fire brick had cracked (which they may argue is down to wear and tear, I think it’s a bit soon for it to crack but we’re willing to accept that it may be wear and tear),…
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BHS investigate after Milton Keynes store sells top with BHS label glued over Asda's
A couple in Milton Keynes recently found they'd bought a top with a BHS label over the top of an Asda one. Has anyone else had anything similar happen?
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7 months notice for children's club
Hi, I am new so sorry if I have posted in the wrong place, My son started a drama club last January for which we paid £74.50 a month for a 3 hour class a week, the class was quite some distance from our home (45 miles)but at that time I worked nearby and my son attended a school not too far away. In December this year our…
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Purchase from UK based Company - Unexpected Customs Charge
Hi. I am new to the forum, so I hope I am doing this right, as I would really appreciate some advice. I ordered something from a UK based website, and I have just received notification from the courier that there is a customs fee to pay. I have double checked on the website and it says they are based in London. Nothing on…
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Warranty Repair Refused by EE
[FONT="]I have a Sony Xperia Z3 compact phone. It’s glass and literally slides off a flat surface. The back screen got quite badly smashed last year and I had it repaired at a local phone shop (cost me £30 plus the cost of the back screen which is only about £8). I then bought a phone case (£20 transparent gel one)…
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Replacement Product
Hi, I'm after some help with regards to a replacement product I received. I bought a faulty bathroom product with a 10 year guarantee. The product developed a fault after 6 months and the retailer arranged for a replacement. They gave me the option of taking the old product back to swap for new or take the new product and…
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Furniture
I bought some wardrobes from a large furniture vendor last Jan 2015 at a cost of more than £7k (several bedrooms). After the initial design (Feb 2015), I changed (upgraded) the type of doors for £600 extra. When the survey was done, the surveyor found that the design that I bought didn't work and had to be changed making…
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Tumble dryer refund?
Does anyone know the law when it comes to trying to get a refund for a tumble dryer bought from Tesco in October? It is one of the makes that could be a fire hazard. Tesco are washing their hands of it - Hotpoint don't have a clue when they can get an engineer out with a part. It was purchased online using mostly club card…
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Newbie Needing help
Resolved. Thanks for your help
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Contract dispute - want to start small claims but I know the address is wrong
I hired a sole trader, on recommendation, to do some work for me. All went well, we both signed a contract which clearly listed all the work and the dates it would be done, and the invoice was itemised. I paid by bank transfer a week before the job was due to start. I have copies of all of these documents. The end result…
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Debenhams Plus - any experiences
Just wondering if anyone else has had a similar experience. Ordered a Nokia mobile phone from them (not a smartphone), and although it all appeared brand new and sealed, the charger didn't quite fit properly - the plug is a bit too long to fit snugly. However it does charge so I was happy to cut my losses. Until.... after…
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Direct Debit - unauthorised payment taken
Say you set up a direct debit but a company decides to take more money than agreed or where not agreed at all, does this constitute theft ?
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Return postage on Defective Monitor...?
Just bought a monitor off Kikatek. Total friday night lemon. Flickers like crazy and has wavey broken lines. Clearly not fit for purpose. Regarding returns, I've just looked at their FAQ. Buyer has to pay return shipping costs. Really?! You've just sent me a lump of junk, now I have to pay for the honor of returning…
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Royal Mail Signed for still not delivered?
I posted some documents the other day by tracked post so I could confirm that it had arrived but it's not updated 5 days later? is this common? is it likely to have been delivered but not yet updated on the tracking? I'm a bit miffed as I'm paying a £1 extra to confirm it's been delivered...
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Manufacturing fault - can I still get a refund?
Can anyone help please with some consumer advice. Two years ago, I bought two Nine West handbags from TK Maxx. My mum used hers straight away, but within nine months, the strap had started to break. I contacted TK Maxx, but it said too much time had passed. I just put it down to bad experience. Aunty didn't start using her…
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Dell Laptop Refund & Collection
Hi! Bit of a long story but I'll summarise as best as I can - Purchased a Dell Laptop in Sept 2015 - Came damaged, so I requested a return/refund - Dell Customer Service was extremely bad, and after dozens of emails and phone calls (lasting hours on hold), I finally received my refund after 3 months, in December 2015 - Had…
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Postage paid letter with nothing inside
I received a post paid letter when opened it was empty. It was HQ39067 ,any ideas please?
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Match.com took £203 from my paypal account without permission
When I subscribed to match.com, I removed the auto renewal on my account thinking that they wouldn't even attempt to take any more money from my bank account. Well it appears as though that has failed they have taken an amount that doesnt even seem close to what a normal subscription would be. No email in advance just put…
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is a seller obliged to say so if the item they are selling is second hand?
I have been unable to find the answer to this question in this forum or elsewhere. I have just bought an oven element from this company: http://www.essexappliancespares.co.uk/tricity-bendix-genuine-fan-oven-element-3117704001 It arrived without manufacturer's packaging and with some scratches. I have asked the supplier for…