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Purchase from UK based Company - Unexpected Customs Charge

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Hi. I am new to the forum, so I hope I am doing this right, as I would really appreciate some advice. I ordered something from a UK based website, and I have just received notification from the courier that there is a customs fee to pay. I have double checked on the website and it says they are based in London. Nothing on the terms and conditions or any other page says anything about items being sent from abroad. I just wondered where I stand on this? Many thanks!
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Comments

  • What is the website?
  • Thanks TadleyBaggie. I have sent you a private message :)
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Do you not want to share with the rest of the forum?
  • visidigi
    visidigi Posts: 6,559 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks TadleyBaggie. I have sent you a private message :)

    Not entirely helpful to the rest of the forum that...

    Its not illegal to post up a URL you know - just put it in your post with a few spaces in it, I'm sure we can work it out.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    visidigi wrote: »
    Not entirely helpful to the rest of the forum that...

    Its not illegal to post up a URL you know - just put it in your post with a few spaces in it, I'm sure we can work it out.


    Tadley is offline so whilst we wait we could play guess the website.
  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
    1,000 Posts Combo Breaker
    or was it a company from china with a dot Co dot UK website , very unusual but it happens occasionally.




    (joke)
    Save a Rachael

    buy a share in crapita
  • Sorry I didn't know if I was allowed. If I am then it is bannerbuzz .co .uk. I am very sorry if it is not allowed!
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Definitely a legitimate UK company judging by the About Us page.

    http://www.bannerbuzz.co.uk/about-us

    They say in their FAQ some items are not made in the UK

    Why don’t you offer next-day or two-day shipping?
    To keep our costs low and to expedite orders, we utilize more than one print shop in and outside of the UK. We distribute your print orders to our different locations depending on the workload, so your banners and signs could be printed in a location that cannot offer next-day or two-day shipping to the UK. We do offer expedited shipping options (4 days or less from proof approval to delivery). Please contact us if you need it sooner.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Sorry I didn't know if I was allowed. If I am then it is bannerbuzz .co .uk. I am very sorry if it is not allowed!
    From their T&Cs:
    These TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of South Carolina without reference to conflict of law principles.
    South Carolina?
  • sheramber
    sheramber Posts: 22,436 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    from FAQ

    Why don’t you offer next-day or two-day shipping?

    To keep our costs low and to expedite orders, we utilize more than one print shop in and outside of the UK. We distribute your print orders to our different locations depending on the workload, so your banners and signs could be printed in a location that cannot offer next-day or two-day shipping to the UK. We do offer expedited shipping options (4 days or less from proof approval to delivery). Please contact us if you need it sooner.
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