Purchase from UK based Company - Unexpected Customs Charge

DaisyDaisyDaisy

Hi. I am new to the forum, so I hope I am doing this right, as I would really appreciate some advice. I ordered something from a UK based website, and I have just received notification from the courier that there is a customs fee to pay. I have double checked on the website and it says they are based in London. Nothing on the terms and conditions or any other page says anything about items being sent from abroad. I just wondered where I stand on this? Many thanks!

TadleyBaggie

What is the website?

DaisyDaisyDaisy

Thanks TadleyBaggie. I have sent you a private message

neilmcl

Do you not want to share with the rest of the forum?

visidigi

DaisyDaisyDaisy wrote: »

Thanks TadleyBaggie. I have sent you a private message

Not entirely helpful to the rest of the forum that...

Its not illegal to post up a URL you know - just put it in your post with a few spaces in it, I'm sure we can work it out.

DCFC79

visidigi wrote: »

Not entirely helpful to the rest of the forum that...

Its not illegal to post up a URL you know - just put it in your post with a few spaces in it, I'm sure we can work it out.

Tadley is offline so whilst we wait we could play guess the website.

pappa_golf

or was it a company from china with a dot Co dot UK website , very unusual but it happens occasionally.




(joke)

DaisyDaisyDaisy

Sorry I didn't know if I was allowed. If I am then it is bannerbuzz .co .uk. I am very sorry if it is not allowed!

marliepanda

Definitely a legitimate UK company judging by the About Us page.

http://www.bannerbuzz.co.uk/about-us

They say in their FAQ some items are not made in the UK

Why don’t you offer next-day or two-day shipping?
To keep our costs low and to expedite orders, we utilize more than one print shop in and outside of the UK. We distribute your print orders to our different locations depending on the workload, so your banners and signs could be printed in a location that cannot offer next-day or two-day shipping to the UK. We do offer expedited shipping options (4 days or less from proof approval to delivery). Please contact us if you need it sooner.

wealdroam

DaisyDaisyDaisy wrote: »

Sorry I didn't know if I was allowed. If I am then it is bannerbuzz .co .uk. I am very sorry if it is not allowed!

From their T&Cs:

These TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of South Carolina without reference to conflict of law principles.

South Carolina?

sheramber

from FAQ

Why don’t you offer next-day or two-day shipping?

To keep our costs low and to expedite orders, we utilize more than one print shop in and outside of the UK. We distribute your print orders to our different locations depending on the workload, so your banners and signs could be printed in a location that cannot offer next-day or two-day shipping to the UK. We do offer expedited shipping options (4 days or less from proof approval to delivery). Please contact us if you need it sooner.