Purchase from UK based Company - Unexpected Customs Charge

robatwork

Where are you located? Design Print Banner, LLC (DBA https://www.bannerbuzz.co.uk)
Registered Office: 293 Strone Road
London , UK
E12 6TR
Phone : 020-3514-3788


Here's 293 Strone Road:
https://goo.gl/maps/FaZJJPmY6WD2


Hardly a printshop


That phone number is 0203 which would typically be used by a forwarder to appear in London.


How much is shipping?
To make things even simpler for our customers, we offer fixed shipping rates anywhere in the UK, largely dependent on the size of your order. Click here for our shipping rates.


So no mention of possible customs charges. I would get a refund asap.. it all smells rancid.

pappa_golf

let us know there accents:j

pappa_golf

https://www.ereceptionist.co.uk/london-telephone-numbers

pappa_golf

I think you might have been defrauded of 20% (vat money) as well

pappa_golf

ok a free call , they are Canadian , they ship from india , they have UK and Canadian and US websites


the UK address is an "office" all calls are handled by Canada , they are NOT registered in the UK and not VAT registered

SuperHan

pappa_golf wrote: »

the UK address is an "office" all calls are handled by Canada , they are NOT registered in the UK and not VAT registered

Interesting as their prices are quoted as Inc VAT

unholyangel

I had some free time at work earlier so did the live chat with them.

Asked if they were registered in the UK as a company, for VAT & what their VAT number was. He said yes to both but was unable to tell me the VAT number as he doesn't have access to that information and I would need to email courtney@bannerbuzz.com to get it.

Asked how he knew they were both registered in the UK and registered for VAT if he didn't have access to that information. He told me to wait, came back 5 mins later and said he couldn't reach the team but if I gave my email, he'd email the answers in an hour.

Needless to say, I haven't received any emails from them.

pappa_golf

who you gonna tell , they are not a UK company


average small company buying "flyers or banners" would accept the price is correct (inc vat) , but then find no vat receipt , so in reality its cost them 20% more

unholyangel

pappa_golf wrote: »

who you gonna tell , they are not a UK company


average small company buying "flyers or banners" would accept the price is correct (inc vat) , but then find no vat receipt , so in reality its cost them 20% more

Well in theory you could either take them to court in the UK given they allude to being a uk company and having a uk presence. Or take them to court in america.

But realistically, I'd just report it to the better business bureau and do a chargeback.

However, OP has still to tell us how they paid so chargeback may not be an option for them.

pappa_golf

unholyangel wrote: »

I had some free time at work earlier so did the live chat with them.

Asked if they were registered in the UK as a company, for VAT & what their VAT number was. He said yes to both but was unable to tell me the VAT number as he doesn't have access to that information and I would need to email [EMAIL="courtney@bannerbuzz.com"]courtney@bannerbuzz.com[/EMAIL] to get it.

Asked how he knew they were both registered in the UK and registered for VAT if he didn't have access to that information. He told me to wait, came back 5 mins later and said he couldn't reach the team but if I gave my email, he'd email the answers in an hour.

Needless to say, I haven't received any emails from them.

I asked the Canadian sales woman for there vat number as I needed it urgently for my accountant , I said the sale was late nov/early December but I was in my car and paperwork was at work , she stated that they were a Canadian company , goods were dispatched from India and they did not have a vat number , I asked if I should send a friend of mine who lives in london to get a new copy receipt with vat number , she said it was not a showroom , just a mail drop off office


a well run con if ever I saw one ,