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Shoe distress...!
I bought a pair of shoes in a local shoe shop at the end of November. Part of the sole started to come away and I took them back, they happily changed them for another pair. 4 wears and 3 weeks later the same thing happened to the replacement pair. I took them back to the shop on Christmas Eve but I opted not to take…
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Argos buy -new laptop
I bought new laptop from Argos 2 weeks ago (Toshiba Satellite), and only started using it this week. Not happy at all, especially as the edges seem extremely sharp and corners sharp points and irritate/indent wrists and arms. To me that is a fault. Would I be right in returning to Argos and asking for refund back onto my…
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Car usage gonig to court
Hi, Not sure if this is the right place for my query, please feel free to move. Can any one advise on the current rate on car usage p/p/m when claiming expenses in civil court cases? Many thanks in advance Mike
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Faulty item whilst abroad
Hi, I bought a Denon DJ Controller from WestendDJ in London, to take with me whilst travelling. Unfortunately it's developed a fault. It's only 3 months old, so I am within warranty. I am currently working in Thailand but I fly back to London for 2 weeks in mid Feb, then am due to fly out to NZ 2 weeks later in march. The…
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Return of Faulty Goods
OK...to keep a long story short I purchased new computer from Dell. New computer died after 7 days. Replacement has been received but they have not collected the faulty one. Dell just tell me it will be collected at sometime...very helpful!! Is there a law that states after a certain amount of time has passed I can do as I…
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Faulty New Cooker
Last week AO.com delivered my new cooker. It was installed by a qualified electrician rather than AO as their costs for the service is so high and I would still have had to pay to have the existing appliance disconnected. The ovens on the new cooker work, the ceramic hob does not. AO simply refer me to the manufacturers…
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Mighty deals = mighty joke! 5 weeks and still no Xmas present for my 9 year old :-(
Mighty deals are driving me to despair!! :-( I ordered a MacBook from them for a Xmas present for my 9 year old daughter. It cost £200 and was covered in scratches and incredibly slow. Tried to update software and machine crashed. I contacted mighty deals and the merchant, within the 14 day money back guarantee period.…
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MSE News: House of Fraser forced to rewrite online returns policy
House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund...Read the full story: 'House of Fraser forced to rewrite online returns policy after giving wrong info' Click reply below to…
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Left my shopping at Aldi and they put it back on their shelves
I left a large bag of tinned food at Aldi recently. The store know i left it and had paid for it as a staff member recognised me and told me id left the bag. However as i left the bag for over a week they have put all the tins back on the shelf. I cant find my receipt but can show my card transaction. Are they legally…
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Join the debate!
So most people (often rightly so) come here complaining about a company or asking about their consumer rights however, I am here to ask (admittedly about consumer rights) but to settle a debate in the office. So here is my colleagues scenario: She got in touch with vodafone who advised them that due to the contract price…
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Not enough food at function
At a recent gathering after a funeral, we made a booking for a finger buffet to cater for 100 people. However the food ran out so quickly that many guests did not have any food. We spoke to the bar at the time and were told there was no more food, and so family had to leave the gathering and return with home made…
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Water Company Stealing MY water, Help !
Hi folks, Desperate situation.. I'm hoping someone can advise.... I am living in Wales and own my own home along with the borehole/well, which services the property in adjacent field Back Sept- 2011 I received a letter from a water company claiming that there were going to be ~ CHANGES TO THE OWNERSHIP OF YOUR DRAINS AND…
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Recourse with hairdresser?
Hi, I have paid to have my hair professionally straightened. After three days waiting as instructed I have washed my hair, with the instructed shampoo but my hair has now gone back to how it is normally. Not straight. The hairdresser (who did it in her home) says she will do it again for me but as I live a distance away…
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Safety recall at my incinvenience
Evening all. IKEA have issued a safety recall for a child's toy that I bought for my daughter as it presents a choking risk. The email said to return the product to a store for a refund. I called them and explained that I didn't live anywhere near a store and it would mean taking a day trip to return it. I said I could…
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'Cross' Ballpoint pens.
Would like opinions please. I bought hubby a Cross pen for Christmas which I had engraved. I had seen the pen in Ernest Jones and then saw the same one in Smiths £20 cheaper so bought it from there. It was meant as a joke at the time because he has a bet on the horses on a Saturday and had complained a few weeks before…
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Damage to belongings from leaking can of drink?
Hi All, The week before last, I bought a can of monster from Boots. I put it in my satchel and headed back to work. A short while later, I felt a wetness on the back of my leg, and knew immediately what had happened. (or so I thought) I opened my bag to find the contents sloshing around in a puddle of Monster. I was…
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Cost of probate
Quick question. A solicitor is the soul executor for my mother's estate, which is very straight forward. I should mention that I have not been left anything in the will, but my children have. The solicitor has dragged this out for 10 months now and I am just wondering if you are allowed to ask them for a "final statement".…
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European Court
First of all I'm new to the board so hope I'm posting in the rite forum and secondly hi. My question is has anyone had any experience of the European small claims court, Our story revolves around our holiday last year where when we turned up at our hotel the whole of the reception was locked up and there was not a soul to…
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Rights over faulty goods and damage to other property
Hi In November 2015 I ordered a new coat from Debenhams. I wore it for a couple of weeks before noticing that the colour was running out of the coat on to my Fitbit band and a leather bracelet I have. It also ran on to one of my bags. I washed the coat to try and get rid of the excess dye following the washing…
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Virgin contract went up despite being promised a price for 12 months when haggling.
I was still in contract before and when they reported the price increase I contacted them about leaving or getting a better deal, they quoted me if I stay I will get 200 meg broadband, unlimited calls and line rental for £36. My december bill was low as they had to manually adjust it to remove the old services but January…